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Lexus of Sacramento - Service Center

Sacramento, CA

4.7
1,852 Reviews
Call Service Center (916) 485-3987

1,852 Reviews of Lexus of Sacramento - Service Center

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February 28, 2024

I have always had good experience with Lexus of Sacramento. Nick Cruz and the rest of the staff has always provided me with great customer service. More

by supattra1966
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Cruz
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Feb 28, 2024 -

Lexus of Sacramento responded

Thank you! Nick and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lexus of Sacramento. Best Regards, Christian Simon General Manager

February 28, 2024

They were very responsive and kept us posted regarding what they found going on with my car. I had several issues that had to be addressed individually and they diagnosed and took care of all of them. More

by runner386
Recommend Dealer
Yes
Employees Worked With
Tracey
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Feb 28, 2024 -

Lexus of Sacramento responded

We're glad to know that our team at Lexus of Sacramento was able to diagnose and address all the issues with your car effectively. Thanks for sharing this positive feedback!

February 28, 2024

My car was towed in and he was on top of what the car needed, what additional service it needed and how long it would take. Very pleasant More

by MARLENE.MORAGO
Recommend Dealer
Yes
Employees Worked With
Basel was my service rep
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Feb 28, 2024 -

Lexus of Sacramento responded

Marlene, Thank you! Basel and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lexus of Sacramento. Best Regards, Christian Simon General Manager

February 28, 2024

Professional and efficient They make sure customers are satisfied before leaving the dealership Excellent service More

by MELANIEJSB79
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Cruz
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February 27, 2024

Both V and Gus were instrumental in getting my 2008 LS 600h and my 2018 LC 500h serviced correctly and efficiently. The loaner car made things even easier. Thank you! More

by johnnydough25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
v, Gus
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Feb 27, 2024 -

Lexus of Sacramento responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Lexus of Sacramento, we look forward to having you as one of our valued customers for many more years to come! Best Regards, Christian Simon General Manager

February 27, 2024

Excellent service. Will be returning. Tracy Cach was a wonderful person and helped us immensely. More

by Anonymous
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tracey Cach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 27, 2024 -

Lexus of Sacramento responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with Tracey and our team and don't hesitate to let us know if we can be of further assistance. Best Regards, Christian Simon General Manager

February 27, 2024

He explained the diagnosis that would be taking place and gave me a good estimate of the price. He also explained what would be necessary to have repaired now and what would be an upcoming repair. More

by GeraldE
Recommend Dealer
Yes
Employees Worked With
His name with V. Moua
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Feb 27, 2024 -

Lexus of Sacramento responded

Thank you for the kind words for our service department, Gerald! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Best Regards, Christian Simon General Manager

February 26, 2024

Great customer service V moa is great, through and honest. He always get the best deals More

by MIYUANA
Recommend Dealer
Yes
Employees Worked With
V moa
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Feb 26, 2024 -

Lexus of Sacramento responded

Thank you for your business and this review. We're happy to hear V moa and our team were able to serve you and demonstrate our commitment to great service. Please let us know if there is anything we can assist you with in the future. Best Regards, Christian Simon General Manager

February 26, 2024

Jerod was very patient with me as he answered my questions. I really appreciate his demonstrating the controls on my car. More

by PARSONSMM0501
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jerod
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February 25, 2024

It was my second time to visit the Lexus of Sacramento it was amazing experience thank you for your great hospitality. More

by Hassan Mohammadi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Basel Simirriot
Report | Print
Feb 25, 2024 -

Lexus of Sacramento responded

Hassan, Thanks for sharing about your experience with Lexus of Sacramento. We appreciate your business and hope to see you again soon! Best Regards, Christian Simon General Manager

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