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Lexus of Sacramento - Service Center

Sacramento, CA

4.7
1,852 Reviews
Call Service Center (916) 485-3987

1,852 Reviews of Lexus of Sacramento - Service Center

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February 15, 2024

Professional and quick turn around Gives you detailed information and works with my work schedule More

by Nash212321
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Cruz
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Feb 16, 2024 -

Lexus of Sacramento responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lexus of Sacramento. Best Regards, Christian Simon General Manager

February 15, 2024

Took A Few Days But My Dash Wasn't Put Back In Correctly Like Dash Wasn't Pushed In Correctly More

by JustinMurray377
Recommend Dealer
Yes
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Feb 16, 2024 -

Lexus of Sacramento responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Best Regards, Christian Simon General Manager

February 14, 2024

Always great customer service. Lexus always has superb service and bends over backwards to keep their customers happy. More

by DJolkovsky
Recommend Dealer
Yes
Employees Worked With
V and Rus McDuffy
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Feb 14, 2024 -

Lexus of Sacramento responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Lexus of Sacramento, we look forward to having you as one of our valued customers for many more years to come! Best Regards, Christian Simon General Manager

February 14, 2024

Easy and informative Everyone was friendly and informative. Service was fast and V updated me by phone about my car More

by Tuyen.ly04
Recommend Dealer
Yes
Employees Worked With
V
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Feb 14, 2024 -

Lexus of Sacramento responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Christian Simon General Manager

February 14, 2024

The process went smoothly. There were no surprises I was pleased on how Nick presented the maintenance treatment More

by MARKMENDO
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Cruz
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Feb 14, 2024 -

Lexus of Sacramento responded

Thank you, Mark, for your business and this review. We're happy to hear that Nick and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Christian Simon General Manager

February 14, 2024

Everyone's always very nice and service is done quickly, including a complimentary car wash. We even ran into our salesperson after 10 years! More

by PATTYP916
Recommend Dealer
Yes
Employees Worked With
V
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Feb 15, 2024 -

Lexus of Sacramento responded

Patty, Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Christian Simon General Manager

February 14, 2024

For a luxury car dealership, it's a little too parsimonious with its pastry which customer who pays hundreds, has to get from the service person's drawer, making us feel like cheap beggers. More

by DONGP.03
Recommend Dealer
Yes
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Feb 15, 2024 -

Lexus of Sacramento responded

We appreciate your business. We'd like to know more about your visit and where you feel we can improve to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon. Best Regards, Christian Simon General Manager

February 13, 2024

30 min wait past appointment to see Christina. Seems you book too many appointments at that time. Another 30 min wait for loaner car. More

by Djklingborg
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christina Carson
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Feb 13, 2024 -

Lexus of Sacramento responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience. Best Regards, Christian Simon General Manager

February 13, 2024

Experience: Kent the Salesman was pretty xxxx good and help facilitate hopeful resolution w/Michael Michael L. - Finance guy absolutely horrible Christian - General manager- did not return multiple msgs/a More

by 1GABBYGRL
Recommend Dealer
No
Employees Worked With
Michael Zinda
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Feb 14, 2024 -

Lexus of Sacramento responded

I'm sorry to read about your experience with our finance team. It's important that our customers feel heard and valued, so it's disappointing to know we've missed the mark in this case. I'd like a chance to ensure all outstanding concerns are addressed - please consider reaching out directly. Thank you, Christian Simon - General Manager - 916-465-6331

Feb 14, 2024 -

1GABBYGRL responded

Honestly, I left multiple msgs for you, with no return call. Very poor customer service, very disappointing

February 13, 2024

Christina was quick, efficient and friendly. I was notified promptly when my car was ready and everything I needed to be serviced was taken care of. More

by PATTYPALUMBOSHACKELFORD
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christina Carson
Report | Print
Feb 14, 2024 -

Lexus of Sacramento responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, Patty, and don't hesitate to let us know if we can be of further assistance. Best Regards, Christian Simon General Manager

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