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Lexus of Sacramento - Service Center

Sacramento, CA

4.7
1,853 Reviews

1,853 Reviews of Lexus of Sacramento - Service Center

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February 13, 2024

Christina was quick, efficient and friendly. I was notified promptly when my car was ready and everything I needed to be serviced was taken care of. More

by PATTYPALUMBOSHACKELFORD
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christina Carson
Feb 14, 2024 -

Lexus of Sacramento responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, Patty, and don't hesitate to let us know if we can be of further assistance. Best Regards, Christian Simon General Manager

February 13, 2024

They are always awesome and friendly. I have no complaints. They are always awesome and friendly. I have no complaints. I will continue to bring my car there for service. More

by meechie28demetrias
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christina Carson
Feb 14, 2024 -

Lexus of Sacramento responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Christian Simon General Manager

February 13, 2024

I always have a good experience there. Christina is very personable and knowledgeable. The waiting area is always kept clean and I'm able to work while I wait. More

by andreaschlatter
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christina Carson
Feb 14, 2024 -

Lexus of Sacramento responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Christina delivered such a great experience! Best Regards, Christian Simon General Manager

February 13, 2024

Overall experience was excellent. Everything was completed on time. Only thing missing was the inspection report but not a big deal More

by pradeep_nannepaga
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Cruz
Feb 14, 2024 -

Lexus of Sacramento responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience. Best Regards, Christian Simon General Manager

February 13, 2024

I arrived 1/2 hour early for scheduled routine maintenance appointment. I was told it would take an hour to an hour and 1/2. It took well over 3 hours. My car was returned unwashed and the mainten More

by whitewalt
Recommend Dealer
No
Feb 15, 2024 -

Lexus of Sacramento responded

Walt, I'm sorry to read about your recent experience with us. We aim for efficiency and thoroughness in our service, so it's disappointing to know we fell short during your visit. I'd like the opportunity to look into this further and ensure any necessary work was completed on your vehicle. Please reach out at a time that suits you best. Thank you, Russ McDuffie - Service Director - 916.465.6291

February 11, 2024

Thorough No thank you I'm always always happy with my service at Lexus Of Sacramento More

by Bettejoh
Recommend Dealer
Yes
Employees Worked With
Tracy
Feb 12, 2024 -

Lexus of Sacramento responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Best Regards, Christian Simon General Manager

February 11, 2024

Everyone was very friendly and explained everything really well. Service was faster than expected. An employee maneuvered my car for me out of a very tight spot. Amazing service! More

by LADYELIZABETH2604
Recommend Dealer
Yes
Feb 12, 2024 -

Lexus of Sacramento responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Lexus of Sacramento! Best Regards, Christian Simon General Manager

February 10, 2024

Quick and easy The service was good. The car was ready in a reasonable amount of time. More

by kaaren1dance
Recommend Dealer
Yes
Feb 11, 2024 -

Lexus of Sacramento responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Lexus of Sacramento, we look forward to having you as a valued customer for many years to come! Best Regards, Christian Simon General Manager

February 10, 2024

Service Advisor Basal is professional, pleasant, honest, very thorough & has a commitment to making sure his customers are valued & are 100% satisfied before they leave the service center. Everyone at t More

by Deb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Parts Department employees are top notch!
Feb 11, 2024 -

Lexus of Sacramento responded

Thank you, Deb, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Christian Simon General Manager

February 10, 2024

Nick is the best service manager with knowledge and courtesy. Get details explanation and right on time. More

by TomSC
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Cruz
Feb 11, 2024 -

Lexus of Sacramento responded

Thank you so much for your kind words, Tom, and for taking the time to leave us this wonderful feedback! Best Regards, Christian Simon General Manager

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