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Lexus of Sacramento - Service Center

Sacramento, CA

4.7
1,853 Reviews

1,853 Reviews of Lexus of Sacramento - Service Center

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February 08, 2024

The team was friendly and provided me with a last minute request of having a loaner car. More

by BLACKWELL.CARLA
Recommend Dealer
Yes
Employees Worked With
Baz
Feb 09, 2024 -

Lexus of Sacramento responded

Thank you, Carla! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lexus of Sacramento. Best Regards, Christian Simon General Manager

February 08, 2024

Christina was great. She gave me expected time for my wait. She explained service and kindly waited for me to end my phone conversation when my car was ready. More

by Javetta
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christina Carson
Feb 09, 2024 -

Lexus of Sacramento responded

Thank you for your very kind review. Christina and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lexus of Sacramento. Best Regards, Christian Simon General Manager

February 08, 2024

Service was great, Christina explained what I needed to have done during my visit and it was done very quickly. I've been going to Lexus on Fulton for many years taking care of my cars. More

by YEEAR2
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christina Carson
Feb 09, 2024 -

Lexus of Sacramento responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Christina met your service expectations. Thank you for choosing Lexus of Sacramento, we look forward to having you as a valued customer for many years to come! Best Regards, Christian Simon General Manager

February 08, 2024

Lack of clarity regarding my warranties The person on phone and the the tech seem to have different understanding re my warranty. I appreciate the te h giving me understanding re the frequency of oil cha More

by vorice
Recommend Dealer
Yes
Employees Worked With
don't remember,,but my rating is not related to the tech
Feb 09, 2024 -

Lexus of Sacramento responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Christian Simon General Manager

February 08, 2024

Service was delayed all day. Incomplete work done! Not a satisfying service experience ?? Unsatisfactory! More

by JOYSEE38
Recommend Dealer
No
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Cruz
Feb 09, 2024 -

Lexus of Sacramento responded

I'm sorry to hear about your experience. We strive for timely, thorough service so it's disappointing to see we've fallen short in this case. If you're open to discussing this feedback further, please reach out at your earliest convenience - I would like to ensure all outstanding concerns are addressed. Thank you, Russ McDuffie - Service Director - 916.465.6291

February 08, 2024

He was very helpful and professional. He pay attention to my question and answered me professionally More

by carolyn.geng
Recommend Dealer
Yes
Employees Worked With
Mr. V Moua
Feb 09, 2024 -

Lexus of Sacramento responded

Carolyn, Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Christian Simon General Manager

February 08, 2024

I'm a little disappointed. The last two times I have taken my car in for service, which were on the more expensive side, I came home with my car making a grinding noise when I More

by linda.givant
Recommend Dealer
No
Employees Worked With
Christina Carson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christina Carson
Feb 09, 2024 -

Lexus of Sacramento responded

Linda, I'm sorry to learn about the ongoing issues you've experienced and for any inconvenience caused. We are committed to getting this resolved for you - please reach out so we can arrange a time to have another look at your vehicle. Thank you, Russ McDuffie - Service Director - 916.465.6291

February 08, 2024

Treated us fairly and professionally Thank you again and we look forward to our next service with smooth and efficient performance. More

by Bill Yaeger
Recommend Dealer
Yes
Employees Worked With
Christina Carson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christina Carson
Feb 09, 2024 -

Lexus of Sacramento responded

Bill, Thank you for choosing Lexus of Sacramento. Your feedback and rating mean a lot to us. We're glad Christina was able to help, and we hope to see you again! Best Regards, Christian Simon General Manager

February 08, 2024

Glad l bought my Lexus at this dealership, felt like family. I would gladly hire the people who helped me, to work in my 50 year old business Zajic Appliance More

by Gypsy2363!
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christina Carson
Feb 09, 2024 -

Lexus of Sacramento responded

Thank you for choosing Lexus of Sacramento. Your feedback and rating mean a lot to us. We're glad Christina was able to help, and we hope to see you again! Best Regards, Christian Simon General Manager

February 07, 2024

Outstanding! Compliments, as usual, to Nick Cruz. Professionalism, knowledgeable, informative, pleasant are a constant at this dealership. Thank you. More

by dixon10135
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Cruz
Feb 07, 2024 -

Lexus of Sacramento responded

Thanks for sharing about your experience with Lexus of Sacramento. We appreciate your business and hope to see you again soon! Best Regards, Christian Simon General Manager

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