Back

Lexus of Sacramento - Service Center

Sacramento, CA

4.7
1,853 Reviews

1,853 Reviews of Lexus of Sacramento - Service Center

Sort by
January 13, 2024

V Moua is very helpful and professional. I make my appointment with him each time. I miss the donuts at Lexus of sacramento. More

by ANARENDON4
Recommend Dealer
Yes
Employees Worked With
V Moua
Jan 14, 2024 -

Lexus of Sacramento responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with V here at Lexus of Sacramento. Best Regards, Christian Simon General Manager

January 13, 2024

We were given an appointment to have Lexus emblems installed. When we arrived we were told that the emblems were not in stock. No one from Lexus called to cancel the appointment ahead of time. Very un More

by ERRECARTE
Recommend Dealer
No
Employees Worked With
Nick Cruz
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Cruz
Jan 15, 2024 -

Lexus of Sacramento responded

I'm sorry to learn about the miscommunication regarding your appointment and the emblem installation. This is not typical of our service, and we apologize for any inconvenience caused. We'd like to make things right - please reach out so we can discuss this further. Thank you, Christian Simon - General Manager - 916-465-6331

January 13, 2024

They make an excellent product and an amazing effort to make the experience as comfortable as possible. More

by VASQUEZ0247
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Cruz
Jan 14, 2024 -

Lexus of Sacramento responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Best Regards, Christian Simon General Manager

January 13, 2024

They ordered the part I needed and repaired my car. They kept me informed throughout the process. Outstanding service More

by carreviewjim27
Recommend Dealer
Yes
Employees Worked With
Daren
Jan 14, 2024 -

Lexus of Sacramento responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future please let us know. Best Regards, Christian Simon General Manager

January 13, 2024

I have been taking my automobile to Lexus of Sacramento for the past 13 to 14 years and the experience I had with Gus Reynoso was one of the best. More

by Rxman1951
Recommend Dealer
Yes
Employees Worked With
Gus Reno's
Jan 14, 2024 -

Lexus of Sacramento responded

Thank you for choosing Lexus of Sacramento. Your feedback and rating mean a lot to us. We're glad Gus was able to help, and we hope to see you again! Best Regards, Christian Simon General Manager

January 13, 2024

Great. Very well So they helped me and very very genuine. I would go there again More

by Harpreet91
Recommend Dealer
Yes
Employees Worked With
Service
Jan 14, 2024 -

Lexus of Sacramento responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Lexus of Sacramento! Best Regards, Christian Simon General Manager

January 13, 2024

Very efficient, but the wait time is always 30-40 minutes longer than what they say it's going to take. It's always backed up. That's the only problem I have. I'm thinking of taking my car to someone else fo More

by Josanne808
Recommend Dealer
Yes
Employees Worked With
Don't remember, but you can look it up.
Jan 14, 2024 -

Lexus of Sacramento responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience. Best Regards, Christian Simon General Manager

January 13, 2024

they quickly greeted me and the job was job within an hour i didn't have to wait long at all. The rep was very nice too More

by aamnakhan67
Recommend Dealer
Yes
Jan 14, 2024 -

Lexus of Sacramento responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Christian Simon General Manager

January 13, 2024

Gentleman who helped me veery helpful. East to work with. Service was fast. Appreciated that. Coffee good. Was gentleman's bday and was working! Very efficient More

by NMPHAM83
Recommend Dealer
Yes
Jan 14, 2024 -

Lexus of Sacramento responded

Thanks for sharing your thoughts about your experience with Lexus of Sacramento. We appreciate your business and hope to see you again soon! Best Regards, Christian Simon General Manager

January 13, 2024

Very welcoming and everyone is so friendly. Made me feel special. Very clean and free hot and cold drinks. Very customer focused. More

by BANKERKIM1983
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christina Carson
Jan 15, 2024 -

Lexus of Sacramento responded

Kim, Thanks for sharing about your experience with Lexus of Sacramento. Christina and our team appreciate your business and hope to see you again soon! Best Regards, Christian Simon General Manager

...
45
...