Lexus of Sacramento - Service Center

Good customer service, does not ignore complaints and treats each concern with importance. Approachable and professional treats each concern with importance. Approachable and professional More

V is the best fast efficient and receptive I wouldn't go anywhere else to my Lexus anywhere else to my Lexus More

Good good good good good good I have nothing more to say at this time. at this time. More

Difference of opinion between the sales representative Carlos, and the I. T. guy. Carlos insisted the vehicle had a feature and the I.T. guy insisted that it did not; couldn’t agree. Asked to get a cal Carlos, and the I. T. guy. Carlos insisted the vehicle had a feature and the I.T. guy insisted that it did not; couldn’t agree. Asked to get a call back from the manager to settle this and no one called us back. Took the vehicle to Roseville Lexus dealer and problem was solved. It turns out, the vehicle DID have the feature, it just wasn’t turned on. More

I appreciate the loner car so I can continue getting things taken care of for the holidays things taken care of for the holidays More

Nick Cuz at Lexus of Sacramento is awesome! He is professional, friendly, and listens. He responds quickly and treats each customer with respect. He is professional, friendly, and listens. He responds quickly and treats each customer with respect. More

It's been great. When the rear brakes were replaced the wheels were returned to the car in matching position to the front wheels, shows attention to detail. When the rear brakes were replaced the wheels were returned to the car in matching position to the front wheels, shows attention to detail. More

Service Director Russ McDuffy was very thorough in getting the issues I had related to updating my navigation system taken care of and I appreciated his attention to detail as well as keeping me infor getting the issues I had related to updating my navigation system taken care of and I appreciated his attention to detail as well as keeping me informed as to the progress. He was very professional and I felt he listened to what I needed for my vehicle. Gus Reynoso explained the contract for a loaner to me so I understood what my responsibilities were and appreciated him getting me through the process so that I wasn't rushed. My thanks to both gentlemen. More

I have a lifetime oil change I purchased from Lithia. Whenever I take my car in, I'm treated politely, but very much as a nuisance. This time so much so I wasn't given the standard complimentary car wash Whenever I take my car in, I'm treated politely, but very much as a nuisance. This time so much so I wasn't given the standard complimentary car wash. I'm also encouraged to come in only twice a year even though I can do 4 oil changes per my purchase. More

I have been going there over 10 years and I am always happy with the results and how they care for my car. Keeping me updated what needs to be done to keep my car running well and safe. happy with the results and how they care for my car. Keeping me updated what needs to be done to keep my car running well and safe. More