Lexus of Sacramento - Service Center

Service Director Russ McDuffy was very thorough in getting the issues I had related to updating my navigation system taken care of and I appreciated his attention to detail as well as keeping me infor getting the issues I had related to updating my navigation system taken care of and I appreciated his attention to detail as well as keeping me informed as to the progress. He was very professional and I felt he listened to what I needed for my vehicle. Gus Reynoso explained the contract for a loaner to me so I understood what my responsibilities were and appreciated him getting me through the process so that I wasn't rushed. My thanks to both gentlemen. More

I have a lifetime oil change I purchased from Lithia. Whenever I take my car in, I'm treated politely, but very much as a nuisance. This time so much so I wasn't given the standard complimentary car wash Whenever I take my car in, I'm treated politely, but very much as a nuisance. This time so much so I wasn't given the standard complimentary car wash. I'm also encouraged to come in only twice a year even though I can do 4 oil changes per my purchase. More

I have been going there over 10 years and I am always happy with the results and how they care for my car. Keeping me updated what needs to be done to keep my car running well and safe. happy with the results and how they care for my car. Keeping me updated what needs to be done to keep my car running well and safe. More

It seems unless I'm Working with Nick I get mix messages and people don't seem to know the information and people don't seem to know the information More

Love Christina. Service is way over priced. I really like my service advisor and will do the minimum service there but not everything because I feel it's ridiculous. Service is way over priced. I really like my service advisor and will do the minimum service there but not everything because I feel it's ridiculous. Especially because you are not close and convenient. It takes 3 hours a day just to get to and from with traffic More

Very good dealer. Service person explained everything in great detail. Went over all costs in advance. Excellent outcome with this service! They paid close attention t Service person explained everything in great detail. Went over all costs in advance. Excellent outcome with this service! They paid close attention to details. I give them a five star rating! More

Good The service department was very prompt. Christina is very cordial and helpful. And she explained all my options. Christina is very cordial and helpful. And she explained all my options. More

Good at keeping me updated as to the progress of the repairs needed. Thanks for the carwash repairs needed. Thanks for the carwash More

They do not care about their customers at ALL! They do not respond to complaints or attempt to resolve differences. They absolve themselves of responsibility and make no effort to rectify failure They do not respond to complaints or attempt to resolve differences. They absolve themselves of responsibility and make no effort to rectify failures. More