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Lexus of Sacramento - Service Center

Sacramento, CA

4.7
1,845 Reviews
Call Service Center (916) 485-3987

1,845 Reviews of Lexus of Sacramento - Service Center

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October 30, 2023

The employee’s did a very good job on letting me in what’s going on in my car. The mechanics also did a good job, I “Hope “ just kidding of course. Job well done More

by ebarsotti
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Can’t remember him now but he kept me advised while I was waiting. He was about 5’5”or 5’6”, very well dressed
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Oct 30, 2023 -

Lexus of Sacramento responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Christian Simon General Manager

October 30, 2023

The friendliest people anywhere! Great customer service! I highly recommend this location dealership. Above expectations! More

by speclkay25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mustafa Rashid
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Oct 30, 2023 -

Lexus of Sacramento responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Best Regards, Christian Simon General Manager

October 30, 2023

Nick is a very helpful person to work with. Good service and nice car wash. Thanks! More

by ngachau
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 30, 2023 -

Lexus of Sacramento responded

We are very happy to hear that Nick provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Christian Simon General Manager

October 30, 2023

Christina is great and very knowledgeable. She takes care of her customers. Lexus of Sacramento I would recommend to anyone More

by APJANG68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 30, 2023 -

Lexus of Sacramento responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Christina here at Lexus of Sacramento. Best Regards, Christian Simon General Manager

October 30, 2023

Excellent and professional services, friendly helpful staffs, nice and clean waiting area. I could could have some works while waiting. More

by LexusFulton23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 30, 2023 -

Lexus of Sacramento responded

We're glad to know you had a positive experience at Lexus of Sacramento! Our team strives for excellence in service and we appreciate your recognition. We hope to see you again soon!

October 30, 2023

Always smooth, easy and very helpful. Everytime we get our Lexus serviced we receive excellent service and recommendations that we trust. We trust this dealership! More

by APRILRCOOKE
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Cruz
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Oct 31, 2023 -

Lexus of Sacramento responded

April, we're so glad to know that you've consistently had smooth and easy experiences with us at Lexus of Sacramento. Your trust in our service and recommendations means a lot - see you down the road!

October 30, 2023

Very reliable dealership. You can trust them. Fast and safe service. Definitely recommend this dealership thanks More

by MAANNE
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 31, 2023 -

Lexus of Sacramento responded

Maanne, we're delighted to know you found our service at Lexus of Sacramento reliable and efficient. Thanks for recommending us!

October 29, 2023

I’ve already done this. Everyone is great. Kent and the finance guy were really great. You still owe me my extra key. More

by Nope
Recommend Dealer
Yes
Employees Worked With
Kent Owens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Keon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : There’s a Tracey?
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Oct 29, 2023 -

Nope responded

Stop sending me surveys.

Oct 30, 2023 -

Lexus of Sacramento responded

Thanks for applauding Kent and our team's efforts. In terms of your extra key, we want to ensure you receive it as soon as possible and apologize for the delay. Please contact me directly to get this sorted out. --Bryon Burdette - Sales Manager - bryonburdette@lithia.com

October 29, 2023

Nick Cruz was knowledgeable and helpful. He listened to my concerns and had the car ready on time as promised. More

by CamLih1961
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 30, 2023 -

Lexus of Sacramento responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Nick met your expectations. Thank you again for choosing Lexus of Sacramento, we look forward to having you as one of our valued customers for many more years to come! Best Regards, Christian Simon General Manager

October 29, 2023

The service team is well organized. There is employee welcome and guided me when I got there. The service was timely. The waiting area is roomy and clean. I will recommend this place t More

by Zhaolu.t
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember
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Oct 30, 2023 -

Lexus of Sacramento responded

It means a lot that you are a happy customer - We're also honored to know you had a positive experience with our service team at Lexus of Sacramento! It's good that everything from the welcome to the cleanliness met your expectations. We appreciate your recommendation and look forward to serving you again in the future. Thanks!

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