Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Lexus of Sacramento - Service Center
Sacramento, CA
1,846 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
1,846 Reviews of Lexus of Sacramento - Service Center
Sort by
October 03, 2021
All employees went above and beyond to ensure I had a seamless experience, from start to finish. The customer service at Lexus is unmatched. seamless experience, from start to finish. The customer service at Lexus is unmatched. More
by ACSTRAHAN
Verified Customer
October 03, 2021
My second service experience was awesome. Eric took care of me and addressed my every need and concern. Unfortunately I needed a tire replacement and he made sure to update me immediately also when he miss of me and addressed my every need and concern. Unfortunately I needed a tire replacement and he made sure to update me immediately also when he missed my call call he checked to see if I was still there and ran out to see what I needed. I want to shine a light on the young lady who was doing valet that day! She was awesome she saw I needed help getting the RX loaner out the space and moved it for me. She also showed me that she takes extra care when handling Custer vehicles while in her he service department. Kudos to you young lady! More
by Happy Lexus Owner
October 01, 2021
They had done a lot better before! No snacks, or Coffee! The car cleaning was lousy. The car cleaning was lousy. More
by carmenramos1965
Employees Worked With
September 30, 2021
Mike Huddleston is great!What more can I say?Try him Mike Huddleston is great! What more can I say? Try him out and see for yourself. Mike Huddleston is great! What more can I say? Try him out and see for yourself. More
by BGOUGH0
Employees Worked With
Mike Huttleston, Mike Huttleston
September 30, 2021
I called as my car was having starter/battery issues. The quickest I could get in was a week later. I advised the person scheduling that my car would likely not last a week which it did not. I had to The quickest I could get in was a week later. I advised the person scheduling that my car would likely not last a week which it did not. I had to wait 2.5 hours for a tow and repaired my car elsewhere. Very disappointed, and this is an understatement, as I’ve always had my car serviced at Lexus. I feel very let down! More
by Daniel
Employees Worked With
I don’t feel it’s fair to rate an advisor as I never made it to them!
September 30, 2021
Very accommodating to say the least. I will continue to have my vehicle serviced here Through out my years of owning the newly purchased used vehicle. have my vehicle serviced here Through out my years of owning the newly purchased used vehicle. More
by MARC SANCHEZ
Employees Worked With
Other Employees :
Brandy Joseph, Mike Huttleston, Mike Huttleston
September 30, 2021
Service is good No complaints except the waiting area was not comfortable, No available coffee, coffee maker not working. It wasn’t fixed since the first service. I had. was not comfortable, No available coffee, coffee maker not working. It wasn’t fixed since the first service. I had. More
by REBYPAL
Employees Worked With
September 30, 2021
Staff are friendly and nice but my car was not finished in one day as I was told when I dropped it off . Always got a loaner but on both occasions I had morning appointments. ??? in one day as I was told when I dropped it off . Always got a loaner but on both occasions I had morning appointments. ??? More
by Nadine
Employees Worked With
Don’t know all the names of people. I’ll take notes next time !, Mike Huttleston
