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Lexus of Santa Fe
Santa Fe, NM
340 Reviews
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December 18, 2023
Took my RX350 in for 75K servicing. At drop off Service Rep. did not provide any paperwork as to what was to be done nor estimated cost; first time this was not provided in 10 yrs. havi At drop off Service Rep. did not provide any paperwork as to what was to be done nor estimated cost; first time this was not provided in 10 yrs. having vehicle serviced here. I assumed regular servicing would include oil change/filter--it didn't. Rec'd. email advising all checked out with no issues. Called service and asked if vehicle was ready for pickup after noon. Told it was in for wash and would be available shortly. Asked about oil change and told that wasn't done. Asked why and told not required at 75K servicing. Asked for it to be done. Tried calling number on email starting at 2:00PM and advised by answering machine it was past normal business hours which were from 8AM to 6PM on Saturday??? Didn't know name of Service Rep. so could not access any of the service persons. After not hearing from the dealership, drove down and 4:30 PM and vehicle was ready. Svc. rep (Andres Rodriguez) said he had texted me at 1:15 PM to advise vehicle was ready; did not receive any text!!! Asked why he hadn't followed up with a call after I hadn't replied and he said he was very busy. Asked why oil change wasn't standard for servicing; he said not required at 75K servicing. Asked why I didn't receive print out with what was to be done and estimated cost. He replied that they do not do that--WHAT??? Asked when this procedure began, just reiterated they don't do that. Andres was courteous but very unhappy I could not get through the phone tree to speak to a real person at the dealership! No onsite receptionist any longer and phone calls go through Dallas. NOT PLEASED ONE BIT WITH MY SERVICE EXPERIENCE AND TOTAL INABILITY TO SPEAK TO A PERSON AT LEXUS IN SANTA FE.!!! More
by lso.vngrunt
Employees Worked With
Andres Rodriguez, Anthony Baca
Helpful December 14, 2023
I own two automobiles that were purchased at Lexus of Santa Fe. With the help of the service team, we have been able to keep our vehicles in good shape. They are not only friendly, but very professional. Santa Fe. With the help of the service team, we have been able to keep our vehicles in good shape. They are not only friendly, but very professional. More
by Sjaramillo80
Employees Worked With
Kevin Saiz
December 14, 2023
Our Service Advisor Brandon was very professional and honest. The facility especially the waiting area was very nice. The price for an oil service was very reasonable. Overall we had a good experience an honest. The facility especially the waiting area was very nice. The price for an oil service was very reasonable. Overall we had a good experience and I would recommend this dealer. More
by tlbldrs
Employees Worked With
Brandon Gray
December 14, 2023
Great service. Very efficient. Andres was terrific. He explained everything to me very clearly. I was very satisfied. Very efficient. Andres was terrific. He explained everything to me very clearly. I was very satisfied. More
by Btchemel
Employees Worked With
Andres, Anthony Baca
