Lexus of Santa Fe

I really appreciated the welcome I received from Monica Rael, and other Santa Fe Lexus staff when I first arrived to the dealership. Monica was very helpful, and took the time to explain the different fea Rael, and other Santa Fe Lexus staff when I first arrived to the dealership. Monica was very helpful, and took the time to explain the different features of the vehicle I was interested in purchasing. I would reccomend this dealership to anyone in the market for a new vehicle. More

Tony is very knowledgeable, always offers excellent customer service to both my wife and I. He is always available to handle our questions. The service department does an outstanding job as well. Th customer service to both my wife and I. He is always available to handle our questions. The service department does an outstanding job as well. Thank you. More

Anna was an EXCELLENT help and assistance on the new Lexus purchase. VERY knowledgeable, understanding, and not pushy to get into a vehicle. I would recommend anyone to see her! :) Lexus purchase. VERY knowledgeable, understanding, and not pushy to get into a vehicle. I would recommend anyone to see her! :) More

I am very satisfied with my purchase at Lexus of Santa Fe. This is my second purchase of an IS 250 AWD vehicle and have been treated very well. The staff is excellent at what they do from the guys who w Fe. This is my second purchase of an IS 250 AWD vehicle and have been treated very well. The staff is excellent at what they do from the guys who wash my car to the upper management. More

We hadn't thought about a new car until Anna called and made an offer that was too good not to accept. Everyone we dealt with that day was extremely friendly and helpful. The next day we left with a 2012 made an offer that was too good not to accept. Everyone we dealt with that day was extremely friendly and helpful. The next day we left with a 2012 Lexus 450h SUV, after Anna walked us through all the items in the car, many things we had never discovered in our 2010 Lexus 450h SUV. More

Jared Branch is an outstanding sales rep. From the moment I spoke with him I felt like a truly valued customer. I will return every time to Lexus because of the precedence he has set. Thank you Jared I spoke with him I felt like a truly valued customer. I will return every time to Lexus because of the precedence he has set. Thank you Jared More

Beware of woofs in sheeps clothing. Anna Gonzales Beware of woofs in sheeps clothing. Anna Gonzales failed to disclose all the terms of the deal and at the last minute decided to remove the whe Beware of woofs in sheeps clothing. Anna Gonzales failed to disclose all the terms of the deal and at the last minute decided to remove the wheels off the vehicle to attempt make the deal work. Based on this experience with Lexus of SantaFe/ Albuquerque they definitely won't earn my business.. More

Honestly, this dealership should be the model used to Honestly, this dealership should be the model used to train people whenever someone is considering buying a car. Friendly from the onset, the peopl Honestly, this dealership should be the model used to train people whenever someone is considering buying a car. Friendly from the onset, the people were professional, knowledgeable, and willing to make the purchase fit into my budget. Moreover, they were very patient in my decision making process. By far, this is the only dealership I've worked with that deserves a five star rating. More

Jared was very honest in his dealings with me and this was very important to me. I did not feel like I was being 'high pressured' by a used car salesman, and was able to come to a satisfactory deal. was very important to me. I did not feel like I was being 'high pressured' by a used car salesman, and was able to come to a satisfactory deal. More

I have been under the impression that the Internet is a tool for purchasing cars and that a person should be able to buy from ANY dealer if they have the specific model and color for which one is looking. tool for purchasing cars and that a person should be able to buy from ANY dealer if they have the specific model and color for which one is looking. But it is clearly appears that this dealership is really only good with local clientele. After months of searching, I was finally getting the car that I wanted...or so I thought. In the midst of finalizing, the salesperson disappeared with no explanation from him or the dealership and no apology. The car was subsequently sold to another person while I tried to find out what was happening. I was referred to another salesperson, believing that there would be some resolution and effort to find another car or at least communicate with me on a regular basis. This is the type of incident that is important enough for a general sales manager to address...and not to put it in the hands of a clerk with little experience. After another 10 days of no contact following a phone and email message, I finally received a phone message telling me that she had found a car for me...a ridiculous communication given that they were offering a totally different, much older and discontinued model. I write this note to anyone else who is relying on the internet to find the car of their dreams. If you have to settle for a completely different car due to people who don't take you seriously, you might as well have the experience of being economically sustainable by supporting your local economy. In no way does this dealership deserve a coveted 5.0 rating. More