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Lexus of Santa Fe

Santa Fe, NM

Overview
Reviews
4.9
624 Reviews
Call Dealership (505) 216-3800
View Awards

6824 Cerrillos Road

Santa Fe, NM

87507

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Showing 624 reviews

January 16, 2026

Professional, polite, productive, positivity, perfection and proud, pleasurable, praiseworthy, profound, phenomenal, pampering, perfection, prompt service More

by srettig
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Baca, Vincent Mora
Report | Print
Jan 17, 2026 -

Lexus of Santa Fe responded

Hello, thank you for your kind words and this wonderful review! Please don't hesitate to reach out if there's anything additional we can do for you.

January 14, 2026

I had an appointment for routine maintenance at the service department. I received the prompt, professional service at this dealership that I have come to expect. Joe Sanchez is a fantastic service ad More

by CAllen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Sanchez, Service Advisor, Brian Brannan
Report | Print
Jan 16, 2026 -

Lexus of Santa Fe responded

Hi Callen, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

January 13, 2026

My visit to the Lexus service department was great, the associate was very knowledgeable helpful and friendly. More

by magdalena.rascon.3545
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kailei, Anthony Baca
Report | Print
Jan 15, 2026 -

Lexus of Santa Fe responded

Hi, we're happy you found our staff to be so supportive during your experience here at Lexus of Santa Fe. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 13, 2026

Prompt and excellent service. Courteous ,very helpful. Dealership area is very clean. Overall service was a very GOOD experience. More

by Juanitomt37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian Nevarez
Report | Print
Jan 15, 2026 -

Lexus of Santa Fe responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Lexus of Santa Fe. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 13, 2026

Had a good experience with the service department. They did what I asked and gave me a car wash too! More

by Bss9878
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Baca
Report | Print
Jan 15, 2026 -

Lexus of Santa Fe responded

Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

January 09, 2026

The best service I’ve ever experienced! It’s been great every time. Joseph is awesome! More

by morsecode3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph
Report | Print
Jan 10, 2026 -

Lexus of Santa Fe responded

Hello, reviews like this give us motivation and help us ensure we provide high-quality care. Please let us know if there is anything else we can do for you; we are more than happy to help!

January 08, 2026

Service Director Brian does an excellent job and exceeded my expectations on our last service visit. Everything about the experience was top notch. I look forward to the next visit. More

by tlbldrs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Brannan, Anthony Baca
Report | Print
Jan 09, 2026 -

Lexus of Santa Fe responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

January 03, 2026

Great customer service! I felt taken care of at my appointment. Joe and Brian at Lexus Santa Fe were very helpful! More

by Holguinnancy4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Baca
Report | Print
Jan 05, 2026 -

Lexus of Santa Fe responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

January 02, 2026

Mr Sanchez In The Service Department Was Very Helpful and Courteous..I Would Recommend Lexus of SF To Friends—Mr Sanchez Was Very Professional… More

by Kjimaurice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JOE SANCHEZ
Report | Print
Jan 05, 2026 -

Lexus of Santa Fe responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Lexus of Santa Fe! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 02, 2026

Service was completed in a timely manner but communication was very poor leading up to the service date; promises to call back never realized etc. I finally got through to the Joe, and he gave m More

by kmkmock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joe & Ron
Report | Print
Jan 06, 2026 -

Lexus of Santa Fe responded

Thank you for your feedback. We apologize for the poor communication leading up to your visit and understand how frustrating that must have been. We’re glad Joe was able to provide the information you needed, and we appreciate you bringing this to our attention. We will be reaching out to you directly to discuss this further and see how we can make it right.   Roxana Baranchik General Manager - Lexus of Santa Fe rbaranchik@Group1Auto.com

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