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Lexus of Santa Fe
Santa Fe, NM
649 Reviews
Lexus of Santa Fe in Santa Fe, NM, also serving Espanola, NM and Los Alamos, NM is proud to be an automotive leader in our area. Since opening our doors, Lexus of Santa Fe has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car buying process as quick and hassle free as possible.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 649 reviews
January 10, 2024
André was super super nice and efficient. You should give him a $50 an hour raise. You should give him a $50 an hour raise. More
by jetsetsue
Employees Worked With
January 09, 2024
Good service, but I had to wander around to find someone when I arrived after waiting in a deserted reception area ( except for another customer). Also, the snack area had no snacks despite what I was told when I arrived after waiting in a deserted reception area ( except for another customer). Also, the snack area had no snacks despite what I was told when I booked the appointment, except for soda in a refrigerator. More
by portman.steve
Employees Worked With
January 08, 2024
I experienced great customer service. Jarvis Newman (financing), Chris Ortega (sales), and Brandon Gray (service) were all outstanding in their knowledge, friendliness and helpfulness. Jarvis Newman (financing), Chris Ortega (sales), and Brandon Gray (service) were all outstanding in their knowledge, friendliness and helpfulness. More
by Da10602
January 06, 2024
The dealership and its staff are very professional and the service department is a joy to work with. Very efficient, knowledgeable plus keeps you up to date. the service department is a joy to work with. Very efficient, knowledgeable plus keeps you up to date. More
by Dudleyhafner
Employees Worked With
January 03, 2024
Adrian Nevarez and Jarvis Newman made my purchasing a car a very pleasant experience. Adrian and Jarvis answered all my questions and at no time assertive. I thank them both. a very pleasant experience. Adrian and Jarvis answered all my questions and at no time assertive. I thank them both. More
by saraarchuleta488
Employees Worked With
Adrian Nevarez and Jarvis Newman
December 30, 2023
Service was great and attentive. I would recommend this dealership to all Lexus owners. Thank you! I would recommend this dealership to all Lexus owners. Thank you! More
by redliner87532
Employees Worked With
December 28, 2023
Excellent and efficient service. Very responsive to my concerns. Answered all my questions. I highly recommend them. Very responsive to my concerns. Answered all my questions. I highly recommend them. More
by Judie
Employees Worked With
December 27, 2023
We’ve had good service from this dealer over a period of years, but came away from a recent service visit wondering about their systems and their pricing. At less than 40,000 miles, they recommended flushi years, but came away from a recent service visit wondering about their systems and their pricing. At less than 40,000 miles, they recommended flushing the transmission and both front and rear differentials at a cost of almost $800, even though this is a two wheel drive car. Probably need to follow up with the general manager. More
by markewms
Employees Worked With
Brandon
December 18, 2023
Took my RX350 in for 75K servicing. At drop off Service Rep. did not provide any paperwork as to what was to be done nor estimated cost; first time this was not provided in 10 yrs. havi At drop off Service Rep. did not provide any paperwork as to what was to be done nor estimated cost; first time this was not provided in 10 yrs. having vehicle serviced here. I assumed regular servicing would include oil change/filter--it didn't. Rec'd. email advising all checked out with no issues. Called service and asked if vehicle was ready for pickup after noon. Told it was in for wash and would be available shortly. Asked about oil change and told that wasn't done. Asked why and told not required at 75K servicing. Asked for it to be done. Tried calling number on email starting at 2:00PM and advised by answering machine it was past normal business hours which were from 8AM to 6PM on Saturday??? Didn't know name of Service Rep. so could not access any of the service persons. After not hearing from the dealership, drove down and 4:30 PM and vehicle was ready. Svc. rep (Andres Rodriguez) said he had texted me at 1:15 PM to advise vehicle was ready; did not receive any text!!! Asked why he hadn't followed up with a call after I hadn't replied and he said he was very busy. Asked why oil change wasn't standard for servicing; he said not required at 75K servicing. Asked why I didn't receive print out with what was to be done and estimated cost. He replied that they do not do that--WHAT??? Asked when this procedure began, just reiterated they don't do that. Andres was courteous but very unhappy I could not get through the phone tree to speak to a real person at the dealership! No onsite receptionist any longer and phone calls go through Dallas. NOT PLEASED ONE BIT WITH MY SERVICE EXPERIENCE AND TOTAL INABILITY TO SPEAK TO A PERSON AT LEXUS IN SANTA FE.!!! More
by lso.vngrunt
