Lexus of Santa Fe

I had the pleasure of working with Michael Zapp while purchasing my first vehicle, and I couldn’t have asked for a better experience. From start to finish, Michael was patient, knowledgeable, and genuine purchasing my first vehicle, and I couldn’t have asked for a better experience. From start to finish, Michael was patient, knowledgeable, and genuinely invested in helping me with my decision. He took the time to answer all of my questions, explain every step of the process, and made sure I felt comfortable with my decision. What stood out most was that I never felt pressured. Michael was honest, professional, and focused on making sure I understood everything rather than just making a sale. He turned what could have been a stressful experience into an exciting and enjoyable one. If you’re looking for someone who truly cares about his customers and goes the extra mile, I highly recommend Michael Zapp. Thank you for making my first car-buying experience such a positive one! More

Service was easy to schedule. Joseph was friendly, outstanding service rep. Ver satisfied with experience. Joseph was friendly, outstanding service rep. Ver satisfied with experience. More

Customer service is almost not a priority. I tried calling and Ron answered the phone, he did not introduced himself and when I asked his name he said ‘interesting” when I said usually Lexus e I tried calling and Ron answered the phone, he did not introduced himself and when I asked his name he said ‘interesting” when I said usually Lexus employees introduce themselves he was not helpful at all and hung up on me when I asked to speak to different service agent. Thankfully Derrick answered the phone, introduced himself right away and was able to help me immediately and professionally. Santa Fe location has not been the same since Frank left and Ana left. No one greets any more. Also, seems like someone was emailing review to themselves as the email was not mine and seemed fake More

In and out in about an hour w multi-point inspection. Great service adviser and waiting area. Great service adviser and waiting area. More

Derrick Sandoval did a great job with explaining several things needing to be done to my car. Whoever was in charge of cleaning my car didn’t even vacuum or dust my car. Only thing done was wash the driver things needing to be done to my car. Whoever was in charge of cleaning my car didn’t even vacuum or dust my car. Only thing done was wash the driver seat floor mat. More

Always a good visit for maintenance at the Santa Fe Lexus dealer. I feel like they’re watching out for me. dealer. I feel like they’re watching out for me. More

Ron is great! I called him with a question about new windshield wipers, and he scheduled me an appointment for the following morning. I was in and out of there in I called him with a question about new windshield wipers, and he scheduled me an appointment for the following morning. I was in and out of there in less than 20 minutes, and there was a sale going on! It felt good to check that off my to do list. Thank you Ron from Lexus of Santa Fe. More

Great customer service friendly and cordial Great service! Nice accommodations. Clean. All staff friendly and ready to help. service! Nice accommodations. Clean. All staff friendly and ready to help. More

Derrek was so nice so efficient and so accommodating We also visited with Adrian in sales. We will definitely be returning to your Lexus dealership in Santa Fe. also visited with Adrian in sales. We will definitely be returning to your Lexus dealership in Santa Fe. More

Jay smith did a great job selling me a car. Best new car buying experience I have ever had Best new car buying experience I have ever had More