Lexus of Tampa Bay
Tampa, FL
Hours
Sales/Showroom
Monday 9:00 PM - 8:00 PM
Tuesday 9:00 PM - 8:00 PM
Wednesday 9:00 PM - 8:00 PM
Thursday 9:00 PM - 8:00 PM
Friday 9:00 PM - 8:00 PM
Saturday 9:30 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Our car buying journey at Lexus of Tampa Bay was transformed into an extraordinary experience, thanks to the incredible Amanda Farren, the Internet Sales Manager. After a challenging start at anothe transformed into an extraordinary experience, thanks to the incredible Amanda Farren, the Internet Sales Manager. After a challenging start at another Lexus dealership in Orlando, reaching out to Amanda felt like a much-needed breath of fresh air. Her professionalism, consistent communication, and unparalleled patience ensured all our questions were answered, making us feel truly valued and understood from the get-go. Amanda's warm welcome upon our arrival at the dealership set the tone for what was an amazing car buying experience. Amanda's commitment to excellence was evident in every interaction. She went above and beyond to ensure our needs and preferences were not just met, but exceeded. Her dedication made us feel reassured and supported throughout the process, highlighting her exceptional customer service skills and her genuine care for customers. However, our experience hit a snag when it came to finalizing the paperwork with the business manager. Despite his friendly demeanor, the process was notably slow and became a test of patience. It took over an hour for our paperwork to be prepared, and upon entering his office, it was apparent that he was still working on it. More concerning was the pressure to sign digital documents quickly, without the opportunity to thoroughly read through them. This approach, focusing on speed over clarity, stood in stark contrast to the meticulous and customer-oriented service provided by Amanda. The majority of our time at the dealership was spent dealing with these delays, which was frustrating. Despite this setback, Amanda's outstanding service and professionalism significantly outweighed the inconvenience caused by the paperwork process. Her ability to provide such a high level of service, making us feel completely taken care of, was truly remarkable. Amanda Farren is undoubtedly a valuable asset to Lexus of Tampa Bay, and her efforts to ensure our satisfaction were deeply appreciated. We extend our heartfelt thanks to Amanda and the team at Lexus of Tampa Bay for demonstrating what true customer service looks like. Amanda's dedication to her customers sets a high bar for excellence, making our car buying experience unforgettable. More
I want to thank Johannes Hailu at Lexus of Tampa Bay for making buying a car, which I usually find stressful, into a pleasant experience. Johannes and everyone we dealt with made us feel welcome, informed, making buying a car, which I usually find stressful, into a pleasant experience. Johannes and everyone we dealt with made us feel welcome, informed, and a valued customer. More
Ziad was excellent in reaching out to me to purchase the vehicle. We were able to reach a deal in a very short time and he was very good at the dealership. I'm a bit disappointed that he promised to call vehicle. We were able to reach a deal in a very short time and he was very good at the dealership. I'm a bit disappointed that he promised to call me on March 11th but now it's the 13th and I have not heard from him. Maybe his focus is on the sale only. The paperwork process was a disaster. The first person put a RI address on the Florida registration and the other paperwork stated I purchased a 200T. No idea what that is. Another person took over and of course tried to talk me into an extended warranty which I expected. But then when I said no he said he was giving me a 5 year warranty and when I looked at the paperwork I was getting charged for it. It was not a good experience at all and I expressed this to Ziad. More
As a customer of Lexus Of Tampa Bay, I recently had an unfortunate experience that compelled me to share my disappointment. I brought my vehicle to the dealership for a seemingly straightforward service t unfortunate experience that compelled me to share my disappointment. I brought my vehicle to the dealership for a seemingly straightforward service task – the replacement of two rims. However, what ensued was a prolonged ordeal, as the process to obtain the replacement rims took an exorbitant amount of time, causing considerable inconvenience. Upon finally receiving my vehicle back from the service department, I was appalled by its condition. Despite having brought it in meticulously clean, it was returned to me in a deplorable state, covered in pollen and leaves both inside and out. This egregious oversight suggested a lack of attention to detail during the service process, leaving me thoroughly dismayed. Furthermore, I couldn’t help but notice the stark contrast between the treatment of the loaner vehicle provided to me and the neglect shown towards my own vehicle. Despite my efforts to maintain the loaner vehicle in impeccable condition, the same level of care was not reciprocated for my own vehicle. As a conscientious consumer, I believe in holding businesses accountable for their actions. Unfortunately, the service I received at Lexus Of Tampa Bay fell far short of the standards I expect from a reputable establishment. This experience has left me feeling disillusioned and regretful of my decision to trust this dealership with my vehicle. In light of these grievances, I urge the dealership to take proactive measures to prevent such lapses in service quality from recurring in the future. As a loyal customer, I had hoped for a more positive experience, but unfortunately, that was not the case. Overall, I am deeply disappointed by the level of service I received at Lexus Of Tampa Bay and would caution others considering patronizing this dealership. More
Ben Scharf was very professional and extremely responsive both before and after my purchase. It was my first experience with this dealership, and I have no complaints, he represented them well both before and after my purchase. It was my first experience with this dealership, and I have no complaints, he represented them well More
Jeremiah was such a great sales man . He listened to all my requests and got me in the exact lexus I was wanting . The process was fast and everyone was very kind . He listened to all my requests and got me in the exact lexus I was wanting . The process was fast and everyone was very kind . More
Really helpful and friendly from everyone I came in contact with. They help me find a car in a breeze I had some trouble with the previous dealership I was at and being at Lexus Of Tampa Bay was very r contact with. They help me find a car in a breeze I had some trouble with the previous dealership I was at and being at Lexus Of Tampa Bay was very relaxed. Even if I’m not purchasing a vehicle the hospitality that was given is unmatched I would go back just to have conversations with the Lexus Team. Very helpful, feeling of at home at peace the experience is nothing like I’ve ever experienced. More