Lexus of Warwick

I am writing with respect to our salesman at Inskip Lexus in Warwick, RI. His name is Michael Silva. Although my fiance had been wanting for some time to buy a new Lexus SUV to replace her 2004 model, we a in Warwick, RI. His name is Michael Silva. Although my fiance had been wanting for some time to buy a new Lexus SUV to replace her 2004 model, we actually had just stopped at the dealership simply to pick up a new key. I happened to bump into Michael while my fiance was still outside in the parking lot. We started talking a little bit-nothing high pressure-just chatting about the new vehicles on the lot. What he had to say peaked my interest and my fiance's. One thing led to the other, and within a couple of hours, we decided to purchase a 2010 model. I can genuinely say that Michael was one of the most knowledgeable, courteous and professional salesman I've ever dealt with. He definitely was the lynch pin to us making the deal. I was so impressed that I walked over and told his sales manager how Michael had distinguished himself and that Inskip Lexus should be proud that he was representing their company. After the decision was made to take the vehicle that day (it was a Saturday), Michael told us that we could go finish our errands for the afternoon, and then come back later to pick up the new car before they closed at 6:00 p.m. Well, as sometimes happens, we lost track of the time and did not make it back to the dealership until 5:55 p.m. When we walked in, Michael still had a smile on his face. He sent us off to finish the paperwork with the business office manager while he waited patiently. After we had signed the paperwork, Michael went outside with us, jumped in the car, and went over every single feature with us for over an hour. Without question, he went above and beyond the call of duty in ensuring that we felt safe and comfortable driving the car home. In sum, I would highly recommend that anyone interested in purchasing a Lexus go to Inskip and see Michael. Trust me when I say that you will not be disappointed. More

I think Peppino Palladino is the greatest asset Inskip Lexus has. His service, attention to detail, getting the car done when promised and making me feel that he really wants to help me are just great. Lexus has. His service, attention to detail, getting the car done when promised and making me feel that he really wants to help me are just great. For my next car, I will likely get a Lexus mostly because he is such a great person to work with and I don't think others can compare. I have sent several people to this Lexus for service because of him. He has helped me with service for over 100,000 miles on my car and has always been ready whenever I needed help. More

Peppino Paladino has been sewrvicing my Lexus 470 (2000 with 141,000miles)for many years and he has always been very courteous and attentive. The quality of the work has been very good. He is knowledgable with 141,000miles)for many years and he has always been very courteous and attentive. The quality of the work has been very good. He is knowledgable and very honest--I trust his judgement and that of the dealership. More

This was my first visit to Inskip Lexus in my decision to lease a vehicle. Michael Silva was the first to greet us with a smile upon driving onto the lot. We have visited other Lexus dealers in the Massach lease a vehicle. Michael Silva was the first to greet us with a smile upon driving onto the lot. We have visited other Lexus dealers in the Massachusetts area prior to coming here and were not satisfied with the customer service, however our experience at Inskip was pleasant and stress free from start to finish. Michael was extremely knowledgeable about the cars and was thorough in showing us all of the features the vehicle had to offer, and was also able to answer all the questions I had. Michael was very professional and his approach to the sale was one that made sure I was comfortable and did not feel pressured. My husband and I know that we made the right choice in purchasing a vehicle from Inskip greatly due in part to the quality of service we received from Michael. I would highly recommend all potential customers to work with Michael Silva. More

On February 1, 2010 Paula Tiburcio, my service rep, left a message to let me know that recall service was needed on my car and that this week was a good time to come in and get it done. From that phonce ca a message to let me know that recall service was needed on my car and that this week was a good time to come in and get it done. From that phonce call on I was impressed that a dealership would make the effort to try to make life easier for its customers. I called the next day and she found me a convenient time, arranged for a car so that I would not have to wait there for three hours, apologized for any inconvenience this might cause me and in general made me feel as though I was being cared for. When I arrived with my car, the paperwork was all ready, the loaner car was set to go and I was back at my office very quickly. Thoughout the whole process I was treated as a special individual who would be well-cared for, and I was. I expect when I go to the dealership to get service that I will be treated politely and that things will go relatively smoothly but for the service area to go out of its way to arrange things at its initiative at my convenience is to me much more than any expectation I would have. More

I have brought my IS 250 to be service several times and each time, i have become more and more comfortable with the whole process. I always worked with Frank. he is accomodating to my schedule and will com each time, i have become more and more comfortable with the whole process. I always worked with Frank. he is accomodating to my schedule and will come in on his days off if i need my vehicle serviced. I am a very busy person and will rarely have time to sit and wait. Frank is very well aware and always has a loaner for me so i can continue to go about my business with no interuptions. I have worked with Peppino in the past while Frank was away and he is also a nice person to work with. FYI: i did not purchase the vehicle there, but glad i can still receive great service without having to drive back to the purchased dealership. More

Peppino is the best. Helpful, smart, cost-minded and a truly great person to work with. I trust him completely. He really is a wonderful reason to have a Lexus serviced at this dealership. The Collision truly great person to work with. I trust him completely. He really is a wonderful reason to have a Lexus serviced at this dealership. The Collision Center experience is not the same and unfortunately out of the fine Inskip Service Center's hands. They would do well to be trained in the same manner and style. Maybe Peppino himself could do that! More

Pepino is the finest service advisor I have ever worked with and is a tremendous asset to Inskip. The quality of Inskip's service work is outstanding. My car has 177,000 miles on it and I will exceed 200,0 with and is a tremendous asset to Inskip. The quality of Inskip's service work is outstanding. My car has 177,000 miles on it and I will exceed 200,000 easily because of their service. My car is always ready as promised, and if I wait in the waiting area, Inskip has wifi available so that I can work. This is a great convenience. More

I have been to inskip a few imes for service on my lexus and everytime I have had the occasion to be served by Peppino Palladino. This gentleman goes over and above in professionalism and accommodations in and everytime I have had the occasion to be served by Peppino Palladino. This gentleman goes over and above in professionalism and accommodations in taking care of my vehicle and the customer. It is employees like this that will bring me back to purchase a new Lexus. More

I bought my Lexus ES two years ago and had a wonderful experience. My sales associate, Christina Bourassa, was very well informed and made me feel extremely confident that I had made the right choice, bot experience. My sales associate, Christina Bourassa, was very well informed and made me feel extremely confident that I had made the right choice, both in car choice and dealership. Since then I have continued to take the car to Inskip for general maintenance and repairs due to a minor accident. My service manager, Frank Vanner, has been more than helpful with whatever questions I may have had or issues that needed to be resolved. I would wholeheartedly recommend this dealership to anyone who was considering a Lexus, and I am certain that when I am ready to trade mine in, I'll be back! More