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Lexus of Watertown
Watertown, MA
1,881 Reviews
Lexus of Watertown is New England's #1 Volume Lexus Dealership (based on 2024 Lexus Eastern Area new car sales) and is located just minutes from greater Boston. Lexus of Watertown has a large selection of new Lexus Models and Certified Pre-Owned Lexus vehicles. Easily accessible from the Mass Pike between Route 128 and Route 93. Visit our website today to find your next Lexus of choice.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,881 reviews
May 15, 2025
Had a great experience with Herb! He made buying my car easy! There was no pressure! I would highly recommend him. Thanks Herb. Love my new ride! He made buying my car easy! There was no pressure! I would highly recommend him. Thanks Herb. Love my new ride! More
by dmjackson4
Employees Worked With
May 13, 2025
Had a great experience with Lexus of Watertown. Herb was helpful, knowledgeable and genuine. We have been in contact since we purchased a pre-owned car and he has been so helpful. Hope we don’t h Herb was helpful, knowledgeable and genuine. We have been in contact since we purchased a pre-owned car and he has been so helpful. Hope we don’t have to buy another car again soon but we will definitely be back for the next one. Thanks for such a great experience. More
by Jcwerth
Employees Worked With
May 12, 2025
Ussa was great to work with on my recent purchase. He was super responsive and answered all of my questions and did a great job keeping me updated since I reserved a car that wasn’t on the lot yet. He He was super responsive and answered all of my questions and did a great job keeping me updated since I reserved a car that wasn’t on the lot yet. He walked me through customizing the profile setup once the car arrived and was very patient and knowledgeable. More
by MG0311
May 08, 2025
USSA WAS VERY PROFESIONAL AND EASY TO TALK TO. He took plenty of time to explain the features on my car and was very patient with me when he had to repeat things. he set up my phone for me and e He took plenty of time to explain the features on my car and was very patient with me when he had to repeat things. he set up my phone for me and explained as he went along. my husband and I enjoyed working with him hope to see him in the future More
by nancydesimone
Employees Worked With
April 29, 2025
We were disappointed that we had to spend so much time with the finance manager as we were paying cash for the car. We think the salesman should offer the extra warranties on the car and once we sign tha with the finance manager as we were paying cash for the car. We think the salesman should offer the extra warranties on the car and once we sign that we don't want them, that should be the end. More
by barbarawolke1
Employees Worked With
April 25, 2025
We had outstanding customer service from Kevin Silva and Lexus of Watertown! Would highly recommend working with Kevin and the dealership for your next Lexus purchase. Kevin and the team went above and beyo Lexus of Watertown! Would highly recommend working with Kevin and the dealership for your next Lexus purchase. Kevin and the team went above and beyond our expectations and by doing so they gained a repeat customer for sure! More
by Lisa M
Employees Worked With
April 23, 2025
Coming from NYC to Massachusetts to purchase a vehicle from Lexus of Watertown was a journey, but both Sahag George Frounjian and Herb Kunins made it possible—even with all the roadblocks along the way. T from Lexus of Watertown was a journey, but both Sahag George Frounjian and Herb Kunins made it possible—even with all the roadblocks along the way. They worked tirelessly to find solutions and ensure that a bank approved me for the lien. Both of them went above and beyond, and it’s clear they truly value their customers. I would 100% recommend this dealership to anyone looking for a great car buying experience. Thank you, Herb and George! More
by Raulcerrato52
April 23, 2025
Coming from NYC to Massachusetts to purchase a vehicle from Lexus of Watertown was a journey, but both Sahag George Frounjian and Herb Kunins made it possible—even with all the roadblocks along the way. T from Lexus of Watertown was a journey, but both Sahag George Frounjian and Herb Kunins made it possible—even with all the roadblocks along the way. They worked tirelessly to find solutions and ensure that a bank approved me for the lien. Both of them went above and beyond, and it’s clear they truly value their customers. I would 100% recommend this dealership to anyone looking for a great car buying experience. Thank you, Herb and George! More
by Raulcerrato52
April 21, 2025
Ussa, Jonathan and Jimmy are the best when it comes to professionalism, explaining what to expect and their customer service. Thank you. professionalism, explaining what to expect and their customer service. Thank you. More
by Jim
April 19, 2025
Ussa was super helpful and very knowledgeable. It was a wonderful experience to purchase a car with Ussa help! It was a wonderful experience to purchase a car with Ussa help! More
by jjmzhang
Employees Worked With
