Lexus of Watertown

I have been a Lexus customer for over ten years. My Wife and I were a little apprehensive when finding out that Our last Salesperson, which whom We were very found of, and trusted had retired! Wit My Wife and I were a little apprehensive when finding out that Our last Salesperson, which whom We were very found of, and trusted had retired! Within a few minutes speaking with Mr Kevin Silva, who We were referred to Our apprehensions , worries were no longer! Mr Silva’s demeanor was very pleasant and understanding of Our concerns, and went out of his way, keeping in contact informing me of vehicles, values in trade in. Never pressuring me for a quick sale but, continuing to look out for my interests, while also being a diligent salesman for Watertown Lexus. Within a few days Mr Silver found us The right model ,color, and style to Our liking, and we were able to negotiate a suitable deal for both parties! To My Pleasure upon meeting Mr Silva I quickly realized that Kevin wasn’t just a salesman out for a quick sale but a Real Genuine Person, someone who you felt like you’d know already! A Real Human Being who honestly loves his job as cares about his customers, which to me says a lot about a persons character! Even after the business transactions were completed Mr Silva took the time to explain, and help me set up the Lexus APP! Lexus of Watertown should commend such diligence, and confidence in their Salespeople, knowing the value of , especially the way in which the other companies, marketing sometimes may look for a quick , maybe one time sale in hopes of finding another, when in fact keeping long time customers like myself (who may be overlooked) in such markets) really in all actuality keep your company to continually grow and stay strong! So I say, Thank you Mr Kevin Silva, Thank you Lexus of Watertown! Eric and Andrea Penha More

Wonderful experience buying vehicle here. First rate service from start to end with all staff members. Very attentive and cater to your every need. Refreshing approach to customer car-buying First rate service from start to end with all staff members. Very attentive and cater to your every need. Refreshing approach to customer car-buying experience. Kevin was very helpful explaining all aspects of the vehicle operation.Great job by this dealership. More

It was a pleasure working with Xin and Gints. They both were very knowledgeable and courteous. They both were very knowledgeable and courteous. More

I just got one of my new favorite cars—the Lexus RZ! What an amazing ride, I’m pleasantly surprised! Huge thanks to Kevin for making the whole process smooth and stress-free. I literally walked in, What an amazing ride, I’m pleasantly surprised! Huge thanks to Kevin for making the whole process smooth and stress-free. I literally walked in, picked the car, got a great deal, and Kevin had everything ready for me in no time. His communication and professionalism were above and beyond. If you’re looking to buy a Lexus, I highly recommend asking for Kevin—you won’t regret it! More

I recently purchased a Lexus ES 300h and had the pleasure of working with Kevin Silva. From start to finish he made the entire process smooth, enjoyable, and genuinely stress-free. He was deeply knowledg of working with Kevin Silva. From start to finish he made the entire process smooth, enjoyable, and genuinely stress-free. He was deeply knowledgeable about the vehicle, patiently answered all my questions, and never once made me feel rushed or pressured. He displayed professionalism paired with a warm, personable approach. What truly set Kevin apart, though, was his continued support after the sale. He was just a phone call away, answering my questions, walking me through features I hadn’t quite figured out yet, and making sure I felt completely comfortable with my new car. That kind of dedication is rare and deeply appreciated. The ES 300h itself is a dream—quiet, refined, and incredibly efficient—but it’s the exceptional service from Kevin that made this experience unforgettable and helped me feel confident that I made the right decision about my choice of car. If you're considering a Lexus, do yourself a favor and ask for him. You’ll be in great hands! More

Had great experience with Kevin Silva buyi g our first Lexus. He was easy to work with and explained everything as we were moving along with our purchase Lexus. He was easy to work with and explained everything as we were moving along with our purchase More

Herb was awesome to worth with! Made the whole car buying process a breeze. Thanks Herb!!! Made the whole car buying process a breeze. Thanks Herb!!! More

From start to finish, the purchase of my NX350 was a smooth and enjoyable experience thanks to the outstanding service I received. John Barstow was friendly, patient, and truly went above and beyond to smooth and enjoyable experience thanks to the outstanding service I received. John Barstow was friendly, patient, and truly went above and beyond to make sure I got exactly what I wanted. I couldn’t be happier with my new car . More

Mr Steven provided me and my dad with exceptional service I would like to say thanks for the best customer service provided and he is so informed I really do appreciate keep up with the good work. I would like to say thanks for the best customer service provided and he is so informed I really do appreciate keep up with the good work. More

I've been dealing with Lexus of Watertown for many years. That equates to 5 Rx's from 300 to 350's. For my new Rx350 I had the pleasure of working with Kevin Silva in Sales. He made the process of securing m That equates to 5 Rx's from 300 to 350's. For my new Rx350 I had the pleasure of working with Kevin Silva in Sales. He made the process of securing my new vehicle very easy and enjoyable. My Servive Rep has always been Maria Laskaris...she is THE BEST!!! More