Lexus of Watertown

Abe was a superstar who was patient, helpful and knowledgeable. He strived to get me a very nice deal of my RX purchase. knowledgeable. He strived to get me a very nice deal of my RX purchase. More

Abe is a very patient man-- he took a long time and patiently demonstrated all the features of the car for my mom. Thanks for all your help. patiently demonstrated all the features of the car for my mom. Thanks for all your help. More

I purchased an RX350 from the pre-owned showroom and had an excellent experience. The financing process was seamless, my car was ready to go when they said it would be and the service department is great. an excellent experience. The financing process was seamless, my car was ready to go when they said it would be and the service department is great. Highly recommend. More

Ussa is knowledgeable, friendly and patient. He assures you are satisfied as a customer and works in the interest of the customer. 10/10 with Ussa He assures you are satisfied as a customer and works in the interest of the customer. 10/10 with Ussa More

I arrived on a Tuesday morning withe no one in the pre owned show room with $50k in my pocket, ready to buy a car.I have a Lexus and now want one for my wife. The receptionist refused to look up for her c owned show room with $50k in my pocket, ready to buy a car.I have a Lexus and now want one for my wife. The receptionist refused to look up for her computer, and the gentleman behind her was on his phone and looked like he just finished plowing the back 40. After wandering around for 10 minutes, I approached the receptionist again, and.saw she was busy clothes shopping on line. So I interrupted her and announced I’m here to buy a car. Without looking up, she called out to the person behind her, and he ended up being a salesman with a Russian accent,( I think.) I told him what I wanted, and he brought me to a car. I told him the door was locked, and he said yeah, we locked some of them on the floor”. Never offered to even open the door. I asked him what the difference between a sport model, and a traditional model was, in one word, he said,” cosmetics.” What does that mean? Like this car gets lipstick and eyeliner? What the xxxx does “cosmetics” mean. At that point I was done. 90 seconds. I started to leave and then asked about a different model. Then he pointed in the vague direction of nine cars and says “yeah, there’s one over there”. so I went over looked at it, and eventually, he showed up. I found my way to the door and left never to return. He never introduced himself,, and never gave me a business card. Nothing. The downside of all this now I have to go to Northborough Lexus to spend my money! More

Sold my CRV here for a great price. Steve was super accommodating and made it totally painless. Steve was super accommodating and made it totally painless. More

Herb was very helpful and made the purchase super easy and smooth. We love the new car!! and smooth. We love the new car!! More

John Barstow from Lexus of Watertown helped us purchase our new RX hybrid SUV!! Very friendly and knowledgeable. Great customer experience and whole process was smooth n easy! our new RX hybrid SUV!! Very friendly and knowledgeable. Great customer experience and whole process was smooth n easy! More

Had an overall great experience at Lexus of Watertown, everyone I dealt with was extremely friendly and helpful. Most specifically, Leon Barnes did an exceptional job throughout the process with constant everyone I dealt with was extremely friendly and helpful. Most specifically, Leon Barnes did an exceptional job throughout the process with constant and responsive communications as well as walking my wife through all the features and options when the car was delivered. More

Reyna made our car buying experience so easy at every phase of the process. She answered all my questions and helped me narrow my options. I couldn’t t believe the huge inventory and I didn’t feel press phase of the process. She answered all my questions and helped me narrow my options. I couldn’t t believe the huge inventory and I didn’t feel pressured at all. I was reassured she could find what we wanted. We bought a Lexus RX350 and couldn’t be happier. I highly recommend Reyna and the team at Lexus of Watertown. Thank you!!!! More