Lexus of Watertown
Watertown, MA
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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I arrived on a Tuesday morning withe no one in the pre owned show room with $50k in my pocket, ready to buy a car.I have a Lexus and now want one for my wife. The receptionist refused to look up for her c owned show room with $50k in my pocket, ready to buy a car.I have a Lexus and now want one for my wife. The receptionist refused to look up for her computer, and the gentleman behind her was on his phone and looked like he just finished plowing the back 40. After wandering around for 10 minutes, I approached the receptionist again, and.saw she was busy clothes shopping on line. So I interrupted her and announced I’m here to buy a car. Without looking up, she called out to the person behind her, and he ended up being a salesman with a Russian accent,( I think.) I told him what I wanted, and he brought me to a car. I told him the door was locked, and he said yeah, we locked some of them on the floor”. Never offered to even open the door. I asked him what the difference between a sport model, and a traditional model was, in one word, he said,” cosmetics.” What does that mean? Like this car gets lipstick and eyeliner? What the xxxx does “cosmetics” mean. At that point I was done. 90 seconds. I started to leave and then asked about a different model. Then he pointed in the vague direction of nine cars and says “yeah, there’s one over there”. so I went over looked at it, and eventually, he showed up. I found my way to the door and left never to return. He never introduced himself,, and never gave me a business card. Nothing. The downside of all this now I have to go to Northborough Lexus to spend my money! More
Ussa is knowledgeable, friendly and patient. He assures you are satisfied as a customer and works in the interest of the customer. 10/10 with Ussa He assures you are satisfied as a customer and works in the interest of the customer. 10/10 with Ussa More
Sold my CRV here for a great price. Steve was super accommodating and made it totally painless. Steve was super accommodating and made it totally painless. More
Herb was very helpful and made the purchase super easy and smooth. We love the new car!! and smooth. We love the new car!! More
John Barstow from Lexus of Watertown helped us purchase our new RX hybrid SUV!! Very friendly and knowledgeable. Great customer experience and whole process was smooth n easy! our new RX hybrid SUV!! Very friendly and knowledgeable. Great customer experience and whole process was smooth n easy! More
Had an overall great experience at Lexus of Watertown, everyone I dealt with was extremely friendly and helpful. Most specifically, Leon Barnes did an exceptional job throughout the process with constant everyone I dealt with was extremely friendly and helpful. Most specifically, Leon Barnes did an exceptional job throughout the process with constant and responsive communications as well as walking my wife through all the features and options when the car was delivered. More
Reyna made our car buying experience so easy at every phase of the process. She answered all my questions and helped me narrow my options. I couldn’t t believe the huge inventory and I didn’t feel press phase of the process. She answered all my questions and helped me narrow my options. I couldn’t t believe the huge inventory and I didn’t feel pressured at all. I was reassured she could find what we wanted. We bought a Lexus RX350 and couldn’t be happier. I highly recommend Reyna and the team at Lexus of Watertown. Thank you!!!! More
Ussa is great, he kept us well informed while we waited for a car we ordered and was so attentive in teaching us about the car and making sure we drove home happy. for a car we ordered and was so attentive in teaching us about the car and making sure we drove home happy. More
Leon Barnes made the car-buying experience painless. He was patient with our questions and explained the features of the car thoroughly. His friendly and outgoing service made the process enjoyable! Add He was patient with our questions and explained the features of the car thoroughly. His friendly and outgoing service made the process enjoyable! Additionally, he was very sweet. After we bought the car and went to pick it up, he got my 4-year-old son a small Lexus toy car, which was a very sweet gesture! Highly recommend! More
We had a fantastic experience thanks to Emile's expertise! He's incredibly knowledgeable about Lexus cars and different models. He patiently answered all our questions, helping us understand the d expertise! He's incredibly knowledgeable about Lexus cars and different models. He patiently answered all our questions, helping us understand the details and ultimately choose the perfect car for us - the GX460! Emile was honest, respectful, and always accommodating throughout the process. Thank you, Emile! More