Lexus of Wayzata

Everyone we worked with was excellent from Nathan - who helped us to find the car we wanted- to Chase, the technician who walked us through the app and electronics. helped us to find the car we wanted- to Chase, the technician who walked us through the app and electronics. More

Fast service and Jordan was easy to work with. All recommendations were accurate and Jordan did a great job advising my on my recommendations. All recommendations were accurate and Jordan did a great job advising my on my recommendations. More

Had my 2021 Lexus in for routine service. Richard was my service rep he was professional courteous and good at keeping me updated throughout my visit. He was very good at communicating estima Richard was my service rep he was professional courteous and good at keeping me updated throughout my visit. He was very good at communicating estimates and finished report. More

All personnel at the dealership were very attentive, courteous and easy to work with. It was a very pleasant experience. Some are not, so Thank you! courteous and easy to work with. It was a very pleasant experience. Some are not, so Thank you! More

They have good sales people & talented technical people. Sometimes they are too busy to get back to you Sometimes they are too busy to get back to you More

I made an appointment 10 days ago to purchase a fob for my car. When I got there, after one hour I am told that they didn’t order the part. I felt that they wasted my 90 minutes. Regrettably, this was no my car. When I got there, after one hour I am told that they didn’t order the part. I felt that they wasted my 90 minutes. Regrettably, this was not good. Eventually, I am forced to make another appointment week after. Ryan was not pleased either. More

The staff explain things thoroughly and give you choices. They provide a very comfortable waiting area. They provide a very comfortable waiting area. More

From the moment I took delivery of my brand new Lexus TX350 in September 2025, this vehicle has had nothing but problems, and my experience with Lexus of Wayzata has been equally disappointing. There TX350 in September 2025, this vehicle has had nothing but problems, and my experience with Lexus of Wayzata has been equally disappointing. There is a significant level of noise and instability coming from what appears to be faulty suspension or loose componentry. This is not subtle, it is persistent, noticeable at speed, and completely inconsistent with what anyone should expect from a new Lexus. The vehicle does not feel solid or properly assembled, and the noise strongly suggests underlying mechanical issues that have yet to be properly diagnosed or resolved. Despite multiple visits to Lexus of Wayzata, these concerns remain unaddressed. There has been no meaningful progress, no clear diagnosis, and no accountability. Instead, I have dealt with repeated scheduling issues, confusion around loaner vehicles or transportation, and instances where the car was not worked on at all. On more than one occasion, I was left waiting for hours and ultimately had to arrange my own transportation. More

I could not be happier with my purchase from Lexus of Wayzata. Helton Cerqueira was without a doubt the very best salesperson I have ever worked with! Helton make every step of the process easy and enj Wayzata. Helton Cerqueira was without a doubt the very best salesperson I have ever worked with! Helton make every step of the process easy and enjoyable. Every staff member was kind, professional, and helpful. I would highly recommend Helton and Lexus of Wayzata! More