Lexus of Wayzata

How you Responded Hello Mike, Just a short note to express our appreciation for how you responded and addressed our vehicle delivery experience. As I noted, we cannot Hello Mike, Just a short note to express our appreciation for how you responded and addressed our vehicle delivery experience. As I noted, we cannot changed what happened, it's more important to us how you respond (kairos moment) going forward, which you and your Team did respond.... meeting/exceeding our expectations. Thank you. How you and your Team responded amplified your commitment to your customers efficacious experience and their overall complete satisfaction. Again, thank you Mike. Sincerely Jeff & Tami More

Missed opportunity Visited with 25k to spend on a used Lexus ES350. Did not feel the salesman was motivated to sell... showed me one car and did not even want to negoti Visited with 25k to spend on a used Lexus ES350. Did not feel the salesman was motivated to sell... showed me one car and did not even want to negotiate from the feeling I got... pretty disappointed. Other Lexus dealerships have been more friendly. Spent 20 minutes and then gone.. More

Amazing experience !!! I was blown away by the service and attentiveness that Ignacio exhibited. I was just intending on looking at your vehicles and comparing pricing on a I was blown away by the service and attentiveness that Ignacio exhibited. I was just intending on looking at your vehicles and comparing pricing on another car I had placed deposit on at another Dearlership. Ignacio was professional and happily continued to show me his cars while acknowledging that the dealership we were working with had a good reputation. I was interested in a specific price point and Ignacio worked on providing the best price and a car that was best suited for me. I totally love my new Lexus NX200T. It was the best car buying experience!!! Thank you! More

Russell Lawrentz came through again! Russell Lawrentz listened to my company's needs and found exactly what we were looking for! This is my sixth car with Russell (personally and for my Russell Lawrentz listened to my company's needs and found exactly what we were looking for! This is my sixth car with Russell (personally and for my business...going on 18 years!!!); he ALWAYS finds the perfect vehicle for us! Great work Russell; you are truly one in a million! What I like about Russell is that he listens very well, then searches, and has a keen eye for detail on what the owner has requested. When Russell finds a vehicle that fits my description, he calls me and it is a done deal with a fair price! More

Best Car Purchase Experience Ever We could not imagine a better car purchase experience. We connected with Eric on-line about our interest in a new Lexus. He was extremely responsive We could not imagine a better car purchase experience. We connected with Eric on-line about our interest in a new Lexus. He was extremely responsive and helpful, and we made an appointment to view the models we were interested in. He was ready and waiting to take us out on test drives, and gave us incredibly good and practical information on each model. This helped us to quickly narrow our choice and make a very good deal. From start to finish, it took less than 3 hours. We also received a very fair trade-in deal. We can't compliment Eric enough. We would recommend him without any hesitation. More

Awesome Dealership I worked with Michael Shteyn on a deal for more than a month. He was courteous, nice, never assuming and just wanted to make sure we got what we want I worked with Michael Shteyn on a deal for more than a month. He was courteous, nice, never assuming and just wanted to make sure we got what we wanted. We didnt even buy a Lexus, but got great respectful service. Michael went way out of his way to get us into the car we bought, over and above any dealership i have worked with in the past. I never felt pressured, nor uncomfortable during this transaction. I 110% recomend this dealership and Michael specifically to anyone looking for a car. Michael - GREAT JOB - we will be back! More

Over Zealous!! I've been with Lexus of Wayzata since 2012 and have brought along many of my family members. Loyalty is hard to earn with our family but once you've I've been with Lexus of Wayzata since 2012 and have brought along many of my family members. Loyalty is hard to earn with our family but once you've gain it, it's completely yours. 5 years that I've been coming to your location and David is as close to perfection as anyone can get. His ability to listen and comprehend to all my issues while providing a multitude of options to assist me in resolve my car issues is impeccable. I am truly grateful to him as an adviser. He's been a true life saver and honestly has proven to me and my family that we can trust him. Keep doing the fantastic work David and also, thank you. More

Excellent Experience, Thankyou all. Very pleasant experience. No pressure and very friendly staff' From day one never a problem. Special Thanks to Michael Shteyn and Celeste Harris. Very pleasant experience. No pressure and very friendly staff' From day one never a problem. Special Thanks to Michael Shteyn and Celeste Harris. Thanks Again Roger Campbell More

Wonderful service experience brought us back to buy a car! We bought a LexusRX 450 Hybrid and have been very happy with the performance of this vehicle!! I have never owned a hybrid before and it has surpassed We bought a LexusRX 450 Hybrid and have been very happy with the performance of this vehicle!! I have never owned a hybrid before and it has surpassed my expectations! The customer service we received from Sergio and Mike Dalton has also been A+! We will definitely drive 4 hours to return again!! Great people and great cars! More

David Tran was very rude and unprofessional I've owned a Lexus my entire life, one bad experience with David has made me question my loyalty. Terrible customer service, terrible custom experie I've owned a Lexus my entire life, one bad experience with David has made me question my loyalty. Terrible customer service, terrible custom experience. David did not listen to anything I said. Kept talking over me and reccomending wrong estimates More