Lexus of Wayzata

Love my new NX and Love Lexus of Wayzeta Best car buying experience ever!!!!! The quality of the experience goes hand in hand with the quality of the cars. As a person who trades cars on a Best car buying experience ever!!!!! The quality of the experience goes hand in hand with the quality of the cars. As a person who trades cars on a regular basis, it is nice to work with a dealership that actually respects you. Mike Dalton was amazing, no question was to small. He made me feel like the most important customer in the world. Chris was so helpful , and made sure we understood everything. What a great team. More

Happiest, new Lexus owner! As an owner of Toyota and Chevy since I was even able to get behind the wheel I decided I was only going to get everything I wanted in a vehicle unles As an owner of Toyota and Chevy since I was even able to get behind the wheel I decided I was only going to get everything I wanted in a vehicle unless I drove a Lexus. With the excitement of finally getting into that Lexus I over looked the fact that my current lease on my Chevy was 36 months, not 24 months. I was beyond bummed, but after speaking with Mike Dalton I was immediately reassured that I would get to drive away in my Lexus. After only a short visit, I was given a few other alternatives that weren't easy to pass up. They let me turn in my lease early and I still was completely satisfied with my new lease payment! Thank you Mike Dalton for your exceptional treatment in getting me into my first Lexus! I am the happiest, new Lexus owner! More

Jan is a Fabulous sales person! Dr. Joyce Roberson I originally picked Jan from pictures of the sales staff online. She had that girl next door/ honest look. I called and set a future time with her, le I originally picked Jan from pictures of the sales staff online. She had that girl next door/ honest look. I called and set a future time with her, letting her know the Lexus model I was interested in. She was helpful, and understanding of my time frame. During the ordering process I now know that Jan was aware that I probably wasn't sure of my choice. Several weeks later I called Jan to let her know I had changed my mind on the features I wanted.She was understanding, and efficient in turning things around quicly for me! I was in my new Lexus that same week! I am extremely pleased with my choice of purchasing a Lexus, and the staff at Lexus Wayzata are extremely friendly and efficient. I would recommend them to anyone!! More

Again and Again!! This is my fourth certified pre-owned Lexus R350 purchased from Ignacio Garrigos at Lexus of Wayzata, MN. I can't imagine buying a vehicle from anyone This is my fourth certified pre-owned Lexus R350 purchased from Ignacio Garrigos at Lexus of Wayzata, MN. I can't imagine buying a vehicle from anyone else; Ignacio is very knowledgeable, extremely courteous and fair, and just a joy to work with. He has become a friend. Ignacio knows the Lexus line very well and tries very hard to fit you with just the right car. This is a huge purchase for me and I have my share of 'should I - shouldn't I' 's and Ignacio walks right along with me for however long it takes. There is never any pressure and I walk away knowing that I absolutely made the right decision. Lexus of Wayzata is extremely fortunate to have him as are all of us Lexus customers out there. Jean Oberg was also excellent - I believe she is a delivery specialist. Jean really knows the 350 and even though I've driven them before, there is always something new to learn. She really made it fun. More

An early December 2 Remember thanks to Ignacio I started looking for my next car about a year in advance and was upfront about waiting until December 2016. Ignacio Garrigos was with us the entire j I started looking for my next car about a year in advance and was upfront about waiting until December 2016. Ignacio Garrigos was with us the entire journey. He responded to every email inquiry promptly and took the time to learn exactly what my husband and I wanted in our next car. We were finally ready to test drive several options in early November and quickly found "the one"! We got an early December to Remember (complete with a bow on top) thanks to Ignacio. We love our RX 350 F Sport. More

Best Ever I met Stacy about 5 months ago when I was at the dealership, he introduced himself, asked if he could help me and I indicated that at a future date I I met Stacy about 5 months ago when I was at the dealership, he introduced himself, asked if he could help me and I indicated that at a future date I would be looking for a used LS430 or other Lexus when my 430 LS was sold. Stacy maintained contact over the months, checking in with emails to see if the car had sold. When it did sell in late October he called as a follow up to my online inquiry and indicated he had a vehicle he thought I might be interested in. We drove down to the dealership went for a test drive and I loved the ES350 that he was showing to us. With a minimum of discussion a price was arrived at and we were the proud owners of our new ES350 Ultra!. The dealership had final details to do so we picked up the next day. We had one minor service issue that we hadn't noticed on the test drive and Stacy arranged to have it repaired at the dealerships cost and they provided us with a 2016 loaner...Stacy was so professional and caring when dealing with us and I am sure he will follow-up with us over the years to check when we are ready to re-purchase again. Thanks again for the great service. We will have the car continue to be service by Lexus of Wayzata as we are very happy with the service that has been provided. I don't believe you could find a friendlier and more caring dealership in the Metro area. Thanks again. More

Do not trust this dealership and stay away from Mike Dalton As a Lexus owner since my first 1999GS, 2006GS and now 2014RX. It is very unfortunate that a sales rep who was with the dealership for a short time l As a Lexus owner since my first 1999GS, 2006GS and now 2014RX. It is very unfortunate that a sales rep who was with the dealership for a short time lied to me about our lease numbers. In a attempt to work with the dealership we went down and worked with Mike Dalton and we were talked down to as if we were idiots. In the end this dealership lost Lexus a life long customer over $5,000. $5,000 very small sum of money for a 34 year old who would be a Lexus driver for the next hopefully 30 years. I did not expect this dealership or Mike to actually work with us to come up with a satisfactory solution after our initial visit. It is just disheartening that a sales rep who was with the dealership for a short amount of time did not explain the basics of the deal and left us with a buy out number two years ago that we honestly believed to be true. Then to work with Mike and get treated the way we did caused us to make the decision to never again purchase a Lexus. Mike if you ever read this I hope you take a look at how you present yourself and talk to customers. I hold no ill feelings towards you. It's just the lack of respect and then unwillingness to work with us to come up with a satisfactory deal that would make both sides feel good is really unbelievable In the last 16 years I have spent $130,000 on Lexus vehicles and now Lexus has lost a life long customer over 3.8461538461538463% of the amount I have spent at Lexus in my short 34 years on this planet. This who situation is is rather absurd. but with car sales men one can expect nothing but the worst type of person... Something that Mike has shown to be true. More

Second Purchase with Russell Lawrentz - Great Experience! Russell Lawrentz made our first and second purchase of a Pre Owned Lexus RX350 a wonderful experience that was handled with exceptional care and the a Russell Lawrentz made our first and second purchase of a Pre Owned Lexus RX350 a wonderful experience that was handled with exceptional care and the attention to detail made us confident we made the right decision at the right dealership and with the perfect sales consultant. A great experience and a fantastic car. Two cars within 3 years - we are very happy with all levels of care, service and quality. Thank you, Russell! More

First Class Dealership I bought my first Lexus in October. It is a 2016 ES350. I have never driven a car this comfortable in my life. I don't have a Lexus dealership where I bought my first Lexus in October. It is a 2016 ES350. I have never driven a car this comfortable in my life. I don't have a Lexus dealership where I live and was leary of buying a car 250 miles away in case the car ever needed service. Gerald Franti is my sales rep. He spoke to me at length of the service Lexus provides to everyone and that I would be well taken care of if my car had any problems (although problems are very unlikely). He is very detailed and excellent to work with. I was very specific about what I wanted in a car (color, trim and package level, rims, ride quality etc..). Gerald delivered on everything! I got everything I wanted for the price I wanted to pay. I am very happy with the purchase so far. He kept me informed every step of the way. I really enjoyed my experience at the Lexus of Wayzata dealership. I feel great about the purchase I made and look forward to the quality of service Lexus of Wayzata provides. -Ben More

Go Lexus Thank you to Gerald Franti my car preference was narrow and he helped locate and deliver the car I wanted without ever stepping into the dealership. w Thank you to Gerald Franti my car preference was narrow and he helped locate and deliver the car I wanted without ever stepping into the dealership. when I took delivery everything was ready and waiting even on a busy Saturday the drive back to SD was a blast. Thank you Brice More