Lexus of Wayzata

We have worked with Jan for two new leases and find the quality of service excellent. Her technical/business support in terms of questions, issues, etc., has been accurate and timely. That is why we came quality of service excellent. Her technical/business support in terms of questions, issues, etc., has been accurate and timely. That is why we came back a 2nd time. More

After spending the day shopping for a car for my son and visiting several local dealerships Jamie was a breath of fresh air. He found us the perfect car and managed to complete the sale without making it a visiting several local dealerships Jamie was a breath of fresh air. He found us the perfect car and managed to complete the sale without making it a lot of work. I know when I shop at the Lexus dealership no matter what I need I will be taken care of. Sean is exactly what you would expect when getting your car serviced. He makes it easy and painless. He truly understands what it means to provided service and take care of customers. Becouse of individuals like Jamie and Sean I would recomend this dealship to anyone. More

Jan Engel is "old school" professional. She has customer service skills that are rare these days and she is completely up to date on the product and the industry. Everyone who has bought cars... kn customer service skills that are rare these days and she is completely up to date on the product and the industry. Everyone who has bought cars... knows what there is to not like in the car shopping world. I encountered none of this. The place is easy to reach... a pleasant location to visit. Customers are welcome guests. There is room to breathe. My wife has developed a logical distaste for car shopping... which leaves me in charge of connecting her to something she will like. I shop sales persons. I knew my wife would like Jan. I knew she would like the car. All I had to do was get them together. Jan made a house call. She made it easy for my wife. When I came in to pick up the vehicle Jan had fulfilled the company promise for perfect delivery condition. Really... when I buy a new car... I don't want to have to finish the detail work myself. Jan had noted my preference for sitting in the sunshine and that is where we did the paperwork, so as to keep me as comfortable as I get. I got very frank helpful information from Lexus of Wayzata. I am an old guy who has bought many vehicles. Jan Engel and her company really made it pleasant. I also picked up evidence that Lexus/Toyota people treat each other with respect. That means a lot to me. Friendly treatment from the parts department and the receptionist was another plus. The RX 450h is great on several levels. -R. Perschmann More

Excellent individualized attention by Tim Bastyr at this dealership. I just ordered my fifth Lexus through him over the last 15 years or so. Once, when I could not get to the dealership to pick up my new p dealership. I just ordered my fifth Lexus through him over the last 15 years or so. Once, when I could not get to the dealership to pick up my new plates, he not only brought them to my place of employment, he put them on the car while I was working. (He may wish I hadn't mentioned that!) The pre-owned cars from this dealership that I have purchased were perfect. They even did a free a paint touch up after the warranty on my LX470 expired because they said the bumper paint flaking "should not happen to a Lexus". More

My experience, with Ms. Engle at this dealership, has been beyond positive. I have purchased three automobiles from her and she has always made the experience very easy by familiarizing herself with my f been beyond positive. I have purchased three automobiles from her and she has always made the experience very easy by familiarizing herself with my family and our various needs ( for myself, my wife and our children). It is because of Ms. Engle that I would not consider purchasing any other make of car or a Lexus from any other dealer. More

We have worked with Tim Bastyr and Lexus of Wayzata for the last 5 years. We are now on the 3rd vehicle we have purchased through Tim. The experience is always a pleasant one and the facility, including sa the last 5 years. We are now on the 3rd vehicle we have purchased through Tim. The experience is always a pleasant one and the facility, including sales and follow-up service, is impressive. On both sales and on-going service, they have always met their commitments and the follow-up and customer contact is very impressive. Tim has been a pleasure to work with, and we have no concerns giving him our highest recommendation. The service department is easy to work with, extremely efficient ... for the few items we have needed corrected, they have always been done right the first time. Top notch all the way around More

I bought my car April 2010 from Jan Engel. She is a great sales person. Not pushy, straightforward and honest. I bought the car - a RX 450H and absolutely love it. I have not had one service issue great sales person. Not pushy, straightforward and honest. I bought the car - a RX 450H and absolutely love it. I have not had one service issue with the car. Just had the 15K maintenance done, the service folks are very easy to work with and make sure everything is handled correctly. I highly recommend Jan and the Lexus of Wayzata dealership. More

Ignatio treated us with a warm, friendly as we;; as Ignatio treated us with a warm, friendly as we;; as respectful attitude when we were considering a new car. He knew the product well Ignatio treated us with a warm, friendly as we;; as respectful attitude when we were considering a new car. He knew the product well without being overly technical and thoughtfully explained the merits of his dealership. Largely, because of his professional attitude and warm welcoming presence we feel very at home at Lexus of Wayzata. The trip to a car dealer used to resemble a trip to the dentist; now I will even stop at times to renew a friendship, look at cars,and just feel good about stopping in. By the way we have just purchased our third car from Ignatio, two new and one used. The used car, a convertible was personally delivered to our home during a winter snowstorm in Minnesota. Hope springs eternal in the upper Midwest. More

We were introduced to Jim Kirchner who was very Positive, We were introduced to Jim Kirchner who was very Positive, Professional, Courteous, Kind, and Knowledgeable. We wanted to trade our 2005 RX339 for We were introduced to Jim Kirchner who was very Positive, Professional, Courteous, Kind, and Knowledgeable. We wanted to trade our 2005 RX339 for one of the loaner RX350s. SO we looked around and Jim helped us find a vehicle that we liked a lot. He was able to give us what we wanted for our trade, with the options we wanted on the 2010 RX350. The thing we liked about Jim was his genuine interest in helping us, WITHOUT any high pressure sales at all. Jim has outstanding "People Skills", that enhance his ability to help the buyer/customer in a genuine manner. We have since enjoyed hia warm personality via e-mail to the point that we feel he have known him for many years. Lexus of Wayzata is lucky to have an employee of Jim Kirchner's quality. Tom & Sheryl Sullivsn More

As a retired senior Naval Officer, I find it beneficial to go out of ones way to provide feedback when employees exceed representation of their employers. I have previously commented generally the Bennett to go out of ones way to provide feedback when employees exceed representation of their employers. I have previously commented generally the Bennett dealership and individually the salesperson (Tom Hermon) and service representative(Chris Doyle) with whom I routinely have contact. I failed to mention the reception staff (Anne, Karen and Kaye) who are the first contact with the public as you enter the facility, or call: all three are more than exceptional in their demeanor, ability, use of the English language, appearance and just general skilled on interface with the customers. Tip of the hat to all three! George Yankoupe More