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Lexus of Wayzata
Wayzata, MN
2,229 Reviews
We promote customer satisfaction in everything we do, an attitude reflected by our designation as an Elite of Lexus dealer. As part of the Napleton Automotive Group, Lexus of Wayzata has a wide selection of New & Pre-Owned luxury vehicles. View our vehicle inventory online or visit our showroom to see our fine selection in person. Lexus of Wayzata is located right off I-394 and Hwy 12 on the Frontage Rd. Please view our model showcase to compare features on new Lexus luxury sedans, SUVs and hybrids. Request a quote on a New Lexus or Pre-Owned vehicle and a member of our Certified Sales Staff will contact you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
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Showing 2,229 reviews
July 24, 2023
Great dealership! Becky was great to work with! I always have a great experience with Lexus! Becky was great to work with! I always have a great experience with Lexus! More
by Goiter38
July 24, 2023
From the initial call at 7:00 am on a Friday morning to ask/beg for assistance with a blinking CEL, Mark L. and Lexus of Wayzata were phenomenal to work with. Received numerous updates and after all was ask/beg for assistance with a blinking CEL, Mark L. and Lexus of Wayzata were phenomenal to work with. Received numerous updates and after all was reviewed over the phone with Mark, he got parts in by Saturday morning and we had our car back on Saturday afternoon. Total class all around and a special “Thank you!” to Mark L. for being positive, professional and personable. More
by RLW
Employees Worked With
Mark Letizio
July 18, 2023
I like that they are always so attentive and always keep me in the loop. me in the loop. More
by Gisel
Employees Worked With
July 18, 2023
Nik Holland in Finance was fantastic! !! Wonderful to work with - Love my new RX350H - Nate the sales rep did a great job. Stacy the Sales Manager was not pleasant to work with. Dealership !! Wonderful to work with - Love my new RX350H - Nate the sales rep did a great job. Stacy the Sales Manager was not pleasant to work with. Dealership has some practices to cut the deal that I consider questionable at best. Ultimately experience was great - love the car. Will use the dealership for all of the service as needed. More
by AK14
July 18, 2023
Dealership makes easy to make appointments. They take of all necessary services that needs to be done and does it well. Service representative Tom B. does a great job explaining what needs to They take of all necessary services that needs to be done and does it well. Service representative Tom B. does a great job explaining what needs to be done and kept me up to date while service is performed. He is a very knowledgeable, friendly and engaging personality. More
by Danno
Employees Worked With
July 15, 2023
They do not care about you as a customer, only care about $. Came in to buy a used ES, did the test drive and everything, and was told to come back next day with my trade and they’d “work with me” to make a $. Came in to buy a used ES, did the test drive and everything, and was told to come back next day with my trade and they’d “work with me” to make a deal. Instead, I came back next day and while I was on my way they told me someone else is test driving the ES. A bit frustrating for sure. But then they did whatever they could to belittle my trade in and give me a lowball offer on it, stating “comps” are selling for low. But when I brought them comps for their vehicle with the same accessories they said they can’t take those into consideration. Absolute joke and the used car manager is unprofessional. My offer was leaving them more than enough room to make $ on both ends but they’d rather go for extreme greed. I have lots of contacts and was going to send business their way but now I’d tell them to avoid them as they are only going to waste your time. If you want improvement it’ll start by finding a new used car manager. Matt Meyer had the audacity to call me and belittle me for writing my review instead of listening to how I felt and trying to de-escalate. A true salesperson would do that but the ones here like I mentioned only care about $. Go elsewhere. More
by Bob biebighauser
Employees Worked With
