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Lexus of Wayzata

Wayzata, MN

4.8
2,109 Reviews
We promote customer satisfaction in everything we do, an attitude reflected by our designation as an Elite of Lexus dealer. As part of the Napleton Automotive Group, Lexus of Wayzata has a wide selection of New & Pre-Owned luxury vehicles. View our vehicle inventory online or visit our showroom to see our fine selection in person. Lexus of Wayzata is located right off I-394 and Hwy 12 on the Frontage Rd. Please view our model showcase to compare features on new Lexus luxury sedans, SUVs and hybrids. Request a quote on a New Lexus or Pre-Owned vehicle and a member of our Certified Sales Staff will contact you.
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16100 Wayzata Blvd

Wayzata, MN

55391

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Showing 2,109 reviews

August 05, 2022

The long term experienced service writers are great. I had Doug Evans, who continues to be excellent. Some of the newbies can be challenging to work with. The newbies have no idea about how a car works, More

by Pbreckner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Evans
Aug 07, 2022 -

Lexus of Wayzata responded

Hi, we're glad to hear you found Paul to be so informative and helpful. We hope you continue to choose us for all your automotive needs! Take care!

August 04, 2022

Chris was very polite and soft spoken, he did a great job explaining what was necessary and what did not need to be performed for my service today. I enjoy working with Chris. More

by MS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Doyle
Aug 06, 2022 -

Lexus of Wayzata responded

Hi, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know Chris was so helpful! Our team is available should you require any extra help.

August 01, 2022

Great service as always at my Favorite Lexus dealer in Wayzata, MN.; nicely done team! More

by DavidWilhelmi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Celeste Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2022 -

Lexus of Wayzata responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.

July 31, 2022

They were very courteous, knowledgeable and friendly. Everything was ready when I arrived. Awesome experience. More

by Brendalwilliams610
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jake Blomquist
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Baumann
Aug 03, 2022 -

Lexus of Wayzata responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

July 31, 2022

Chris Doyle was my representative when I showed up at Lexus of Wayzata for 2 recalls. He was completely professional and got me in and out in less than the estimated time. Thank you for the friendly serv More

by Hansdanson
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Chris Doyle
Aug 03, 2022 -

Lexus of Wayzata responded

Hello, thank you for your kind review; we are happy to pass along your comments to Chris here at Lexus of Wayzata! We hope you continue to choose us for all your automotive needs! Take care!

July 30, 2022

It's always a pleasure to have my car serviced by you. You're always very efficient, timely and fully explain what is needed to maintain my vehicle. Thanks SO much!! Laurie Diercks More

by lauriediercks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Peters
Aug 02, 2022 -

Lexus of Wayzata responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

July 30, 2022

Very impressed with your service team, especially Doug Evans. Everyone is attentive to my needs. They also answer my questions on a complete and thoughtful manner. More

by Strong
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Evans
Jul 30, 2022 -

Strong responded

Ok

July 30, 2022

I was told service would take about 1 hour and 30 minutes. I arrived early for my appointment and my car was finished 4 hours later. The sent me an e mail about additional items that need my attenti More

by Un happy
Recommend Dealer
No
Employees Worked With
Chad Moreno
Aug 02, 2022 -

Lexus of Wayzata responded

Hello, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (952) 476-6111 so we can work towards a resolution. We look forward to hearing from you. Take care!

July 29, 2022

Lexus of Wayzata does a consistently good job at every appointment for my RX 450h. They finish on time and Mike does a great job of explaining any work that needs to be done. More

by cqbrandel
Recommend Dealer
Yes
Employees Worked With
Michael Peters
Aug 01, 2022 -

Lexus of Wayzata responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! Our team is available should you require any extra help.

July 27, 2022

Lexus of Wayzata consistently exceeds my expectations! Their professional, fast and kind service makes it easy to keep my vehicle maintained. I truly appreciate the exceptional service! More

by KestnerCrawfordM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Lushine
Jul 28, 2022 -

Lexus of Wayzata responded

Hi Kestnercrawfordm, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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