Lexus of Wayzata - Service Center

Not well organized. Some employees not engaged especially those meeting/greeting the customer. Bob Madson the service rep was fine, but didn't get a lot of cooperation from the staff in the servi especially those meeting/greeting the customer. Bob Madson the service rep was fine, but didn't get a lot of cooperation from the staff in the service area. Overall, disappointing to what I get at Chevrolet for service, who work hard to exceed expectations. Lexus had my car all day, gave me a loaner, but called late in the afternoon telling me they couldn't get to it. When I picked it up, it took 20 minutes to get my car after I paid for it. Seriously? More

I bought my first Lexus here 11 years ago and always take here for great service. Last visit was an emergency call and Mike Peters worked me in fine. here for great service. Last visit was an emergency call and Mike Peters worked me in fine. More

Service was done quickly and personnel were friendly and accommodating. I will continue to have my car serviced at Lexus . accommodating. I will continue to have my car serviced at Lexus . More

Great quality service with every visit; the best in the business… well done as always business… well done as always More

Loaners are great. Online booking is easy. Staff is friendly. Very busy so appointments are necessary. friendly. Very busy so appointments are necessary. More

Easy to schedule service and it is completed on time. The wait area is comfortable and has quality snacks and beverages. wait area is comfortable and has quality snacks and beverages. More

Very efficient and professional from entering to leaving. They were done on time and detailed. They were done on time and detailed. More

Bought my lexus there in 2002. Bought another lexus in 2018 at another dealer and choose to get my service in wayzata. Love working with Chris. 2018 at another dealer and choose to get my service in wayzata. Love working with Chris. More

Clean and organized facility, Mike is my service advisor and he properly cares for all my vehicles as though they were his, I can always rely and trust on this dealership. and he properly cares for all my vehicles as though they were his, I can always rely and trust on this dealership. More

Love this dealership. Knowledgeable, honest, pleasant people. Everyone from receptionist to sales people, service advisors, valet, detailed etc are caring and customer oriented people. Everyone from receptionist to sales people, service advisors, valet, detailed etc are caring and customer oriented More