Lexus of Wayzata - Service Center

Over Zealous!! I've been with Lexus of Wayzata since 2012 and have brought along many of my family members. Loyalty is hard to earn with our family but once you've I've been with Lexus of Wayzata since 2012 and have brought along many of my family members. Loyalty is hard to earn with our family but once you've gain it, it's completely yours. 5 years that I've been coming to your location and David is as close to perfection as anyone can get. His ability to listen and comprehend to all my issues while providing a multitude of options to assist me in resolve my car issues is impeccable. I am truly grateful to him as an adviser. He's been a true life saver and honestly has proven to me and my family that we can trust him. Keep doing the fantastic work David and also, thank you. More

David Tran was very rude and unprofessional I've owned a Lexus my entire life, one bad experience with David has made me question my loyalty. Terrible customer service, terrible custom experie I've owned a Lexus my entire life, one bad experience with David has made me question my loyalty. Terrible customer service, terrible custom experience. David did not listen to anything I said. Kept talking over me and reccomending wrong estimates More

My 3rd lexus I currently own 3 Lexus cars purchased and serviced at Lexus of Wayzata the last two were purchased from Greg loop with great confidence. All three a I currently own 3 Lexus cars purchased and serviced at Lexus of Wayzata the last two were purchased from Greg loop with great confidence. All three are serviced by Chris Doyle and have been for the past 14 years I will continue to do business with this dealer, Greg and Chris Thanks for all that you do. Best. Mike weed More

Service Issue resolved! Thank you for taking care of my wife issues today that she experienced on Tuesday! I appreciate your quick response to our service needs!!! We are h Thank you for taking care of my wife issues today that she experienced on Tuesday! I appreciate your quick response to our service needs!!! We are happy! More

No customer service Purchased a Lexus GX 470. Dashboard cracked (1.1 million Lexus/Toyota did in total) . Waiting 3 years for replacement. No solution offered other than Purchased a Lexus GX 470. Dashboard cracked (1.1 million Lexus/Toyota did in total) . Waiting 3 years for replacement. No solution offered other than "we are on back order. I would ride a bicycle before I would buy a Lexus. More

Great Service Advisor Doug Evans is simply the best service advisor I have ever worked with. He has called me personally about recalls months before formal notice from Lexu Doug Evans is simply the best service advisor I have ever worked with. He has called me personally about recalls months before formal notice from Lexus Corp. Doug is knowledgeable and clear when explaining how my 2010 HS 250h will be serviced and he is never too busy to take calls. Doug is an asset to not just to this dealership but to the Lexus brand as well. More

Do not buy a LEXUS! And do not have it serviced here!!!!! I have a 2007 Lexus LS460 L that had an internal engine valve failure at 76000 miles. This dealer originally told me that it would be $15,000 to fix. I have a 2007 Lexus LS460 L that had an internal engine valve failure at 76000 miles. This dealer originally told me that it would be $15,000 to fix. I asked how this could happen?????? "It's just bad engine valve failure of valve number six. Maybe we can get a kit to fix it and it will only be about $6,800." After I said, "No way! The dealership submitted the claim to the regional office who also will not stand behind their product! What kind of car company would not stand behind a premium luxury car? They did offer to help commit insurance fraud by offering to sell us a warranty then wait a few months to see if it would be covered. Do not buy a Lexus - the quality is terrible anymore. More importantly DO NOT trust this dealer!!!!!!! More

Outstanding service Last week I took my baby in for a due oil change and at same time decided to let Celeste know that there is a bit of squealing when breaking. It took Last week I took my baby in for a due oil change and at same time decided to let Celeste know that there is a bit of squealing when breaking. It took mechanic just a bit over an hour to diagnose a problem. I was offered a loaner and was out the door in next 15 minutes. My vehicle was ready the next day. Celeste was very professional and friendly. More

Service advice on a 2013 Lexus GS350 Mr Katz, I would like to thank the following people who responded to my questions about the purchase of a 2013 GS350. Albert,Doug & Mike. One of Mr Katz, I would like to thank the following people who responded to my questions about the purchase of a 2013 GS350. Albert,Doug & Mike. One of the best experiences in customer service. They went above and beyond to help me with my questions. Thank you for taking the time today. Robert J Kern More

Poor Customer Service and Rip off cost I would give a zero star if I could. I bought a brand new RX350 from this dealer a few years ago. And also a whole set of four brand new tires from th I would give a zero star if I could. I bought a brand new RX350 from this dealer a few years ago. And also a whole set of four brand new tires from them 3 years ago. Yesterday I took my car for a low pressure tire. They charged me $36 just to patch! Discount Tire would do this for free even I didn't buy tires from them, let alone buying a new car and a set of new tires. This Lexus dealer is such a rip off place! Not just this, I'm totally disappointed with this dealer's customer service. The service adviser who served me for repair didn't look at me in the face when answering my question. When my car was ready, he didn't come close to me but waived at me from distance without say a word. And he didn't explain what was wrong with my tire. He should not have treated me so bad like this since I was bad to him after all. Plus, although with appointment it took 1 hour 20 minutes just to wait to get one tire fixed! I'm sad. Will never ever to this dealer a gain. Poor dealer! More