Lexus of Wesley Chapel

Fast, friendly service and free coffee and danish. I was notified when my car was ready via text. The girl running the coffee bar was a cut above. notified when my car was ready via text. The girl running the coffee bar was a cut above. More

Bob was very personal & concern that I was taken care of. Resolve issue with my phone pairing. Everyone was extremely courteous. Enjoy the cafe atmosphere. Bob also reminded me of the extended warranty on ou Resolve issue with my phone pairing. Everyone was extremely courteous. Enjoy the cafe atmosphere. Bob also reminded me of the extended warranty on our car. More

Lexus of Wesley Chapel has an excellent customer care staff. From the moment we were greeted by Alexandra we knew this was our dealership! The entire leasing process and paperwork were painless. After an staff. From the moment we were greeted by Alexandra we knew this was our dealership! The entire leasing process and paperwork were painless. After an extensive review of the vehicle features we were on our way home.. More

Excellent Service. Beautiful facility. Superb “Cafe”. Alem Vasquez in Service was knowledgeable, efficient, kind. Parsa Haghi in Vehicle Exchange was very helpful, checked on me often through the proc Alem Vasquez in Service was knowledgeable, efficient, kind. Parsa Haghi in Vehicle Exchange was very helpful, checked on me often through the process, and made the process painless. Chad Herd in Finance was organized, efficient, and helpful. I highly recommend using Lexus of Wesley Chapel as my car purchase and service location! More

Not a good experience. I wouldn't waste time going there....would love to speak with the owner. Spent alot of money and treated so badly. Not sure if because I came from out of town they didn't ca there....would love to speak with the owner. Spent alot of money and treated so badly. Not sure if because I came from out of town they didn't care about my business? I had to follow up all the time to have my emails or calls returned. Last straw which made me write this was I sent an email with important questions after I had my car for couple days and STILL no response to it. Guess after sale is final they can't be bothered with past customers. Just horrible customer service on all ends....i was treated so poorly. Go elsewhere! I also think the poor customer service starts at the top in this dealership and trickles down. They need to work on treating customers better. More

Jacob is a great ambassador for the service department. And I appreciate the cafe and all of its offerings. Thanks. I am told I need five more words in order to submit this review. And I appreciate the cafe and all of its offerings. Thanks. I am told I need five more words in order to submit this review. More

My experience was hands down the best car buying experience EVER! Tim and the entire staff was nothing short of amazing. I will definitely be a life long customer. experience EVER! Tim and the entire staff was nothing short of amazing. I will definitely be a life long customer. More

Tim Smith was an awesome salesperson, he clearly explained everything about my car and the Lexus experience in great detail! I felt very comfortable during my whole time there. I definitely recommen explained everything about my car and the Lexus experience in great detail! I felt very comfortable during my whole time there. I definitely recommend Tim and his superior skills as a Lexus team member if you are looking to purchase a vehicle. More

My first Lexus experience and it was great. Alex Prado was professional, knowledgeable and just a pleasure dealing with on my purchase. The entire process was outstanding, including Adam in finance. was professional, knowledgeable and just a pleasure dealing with on my purchase. The entire process was outstanding, including Adam in finance. More

This dealership is one class act! Love going there because everyone is friendly and knowledgable....Tim Smith was exceptionally excellent with his customer service! It will be pleasure to go back for because everyone is friendly and knowledgable....Tim Smith was exceptionally excellent with his customer service! It will be pleasure to go back for service with my car. More