Lexus of Wichita - Service Center

Customer service and part of manufacturer defect was repaired. But on second issue, we were told to hold our doors as we close them. We are from the auto industry and didn’t appreciate that being told t repaired. But on second issue, we were told to hold our doors as we close them. We are from the auto industry and didn’t appreciate that being told to us when you go and spend over 70 grand on a luxury vehicle from lexus. That will definitely make us think twice on buying from lexus when we are shopping for another vehicle. We are a Lexus Family and very disappointed on their solution advice on closing doors. More

They helped me in an emergency situation when k got a nail in my tire. nail in my tire. More

I’ve had issues with a rattle in one of my doors. After the 3rd time it finally got bad enough that they figured out where it was coming from & fixed it. So far…my Lexus is quiet again!! After the 3rd time it finally got bad enough that they figured out where it was coming from & fixed it. So far…my Lexus is quiet again!! More

Good job. No problem. Would do it again. Thanks. Not a robot now or later. No problem. Would do it again. Thanks. Not a robot now or later. More

Jeff is always great! I loved the new services with videos and super nice massage chairs. You guys are the first class in Wichita! Thank you! I loved the new services with videos and super nice massage chairs. You guys are the first class in Wichita! Thank you! More

Good people with knowledge of my RX350. Smart kind friendly responsive to questions with clear answers. Smart kind friendly responsive to questions with clear answers. More

The service department is always a consistent experience. Teammates are friendly and communicate well. Thanks for the level of service consistently provided. Teammates are friendly and communicate well. Thanks for the level of service consistently provided. More

Can’t say enough positive things about my experience in having the 5,000 mile check up completed on my 2025 RX350H at Walser automotive Ryan was very prompt and professional in picking up my vehicle and having the 5,000 mile check up completed on my 2025 RX350H at Walser automotive Ryan was very prompt and professional in picking up my vehicle and delivering it back after the service was completed. James kept me informed of the progress as the car was being serviced and the video sent was icing on the cake. Was a wonderful experience overall. More

My experience was great. This is my second Lexus and feel like the Service Dept is very strong right now. They performed my 5,000 mile complimentary service quickly. Jared, t This is my second Lexus and feel like the Service Dept is very strong right now. They performed my 5,000 mile complimentary service quickly. Jared, the valet, washed and detailed my car beautifully!! A good day! More

Excellent service experience. The shop always does things right on my Lexus ES350. Thank you. The shop always does things right on my Lexus ES350. Thank you. More