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Lexus of Wilmington

Wilmington, DE

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Employees
Reviews
Vehicles
4.7
657 Reviews
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2100 Pennsylvania Avenue

Wilmington, DE

19806

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Showing 657 reviews

January 06, 2024

Customer service is excellent, Darryl was very professional and very patient as well as Dwight in finance More

by EL
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dwight - , DARRYL ELI NEWMAN
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Jan 08, 2024 -

Lexus of Wilmington responded

We're delighted to know that Darryl and Dwight provided excellent service during your visit at Koons Lexus of Wilmington. We appreciate the positive feedback!

Helpful
December 29, 2023

Everyone was very professional and personable. They took great care in providing excellent service and satisfaction. More

by tcquadd
Recommend Dealer
Yes
Employees Worked With
Drew Saksa
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Jan 02, 2024 -

Lexus of Wilmington responded

We're glad to know you had a positive experience with our team at Koons Lexus of Wilmington. We strive for professionalism and personable service, so it's great to see that reflected in your visit!

Helpful
December 12, 2023

As always, I working with Donna Griffith each time I come to Lexus...great customer service! More

by colleenbiddle
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Donna Griffith
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Dec 12, 2023 -

Lexus of Wilmington responded

Thank you, Colleen, for stopping by to leave Donna and Koons Lexus of Wilmington a wonderful review! Enjoy your new ride!

Helpful
December 09, 2023

My rating reflects the Great service provided by Drew Saksa. The information requested and test driving the model vehicles we had settled on was easy. More

by Joe C
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dylan White ? Finance / Abu delivery, Drew Saksa, James White
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Dec 11, 2023 -

Lexus of Wilmington responded

Joe, we're glad to know Drew was able to provide you with great service and make your experience at Koons Lexus of Wilmington a smooth one. Thanks for the review!

Helpful
December 08, 2023

Service and contact was great. Delivery and pickup on time as promised. Kept up-to-date of service by contact person More

by Mellendm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danielle Stevens
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Dec 08, 2023 -

Lexus of Wilmington responded

We're glad to know that you had a great experience with our service and communication at Koons Lexus of Wilmington. Thanks for the positive feedback, we appreciate it!

Helpful
December 03, 2023

Darren was very personable and knowledgeable. There was no high pressure and he patiently answered all of our questions. DJ was also extremely courteous and explained the extended technology warr More

by Ben
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Darren Nicholson,DJ
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Dec 04, 2023 -

Lexus of Wilmington responded

Ben, we're glad to know Darren and DJ provided you with a pressure-free and easygoing sales experience here at Koons Lexus of Wilmington. Thanks for the positive feedback, we will be sure to share it with our team!

Helpful
November 20, 2023

In June told needed part. .called x2 n told part hadn't come in..Nov told part never had been ordered? Dealership is not the same orreliable More

by skifrench2003
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rob Payson
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Nov 21, 2023 -

Lexus of Wilmington responded

I'm sorry to read about your experience with the part order, it's clear we've dropped the ball here. We aim for efficiency and reliability in all our services so this is concerning. I'd like to personally assist you in resolving this issue - please reach out at your earliest convenience. Thank you, Leigh Encarnacion - Customer Relations Manager - 302-427-4400 x28105

Helpful
November 17, 2023

It was a bit of a drive but it was worth the trip to Delaware. More

by funnylhunter
Sales Price Transparency
Trade-in Experience
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vincent San Pedro
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Nov 20, 2023 -

Lexus of Wilmington responded

Thanks for taking the time to drive to our Koons Lexus of Wilmington location! We're happy to know it was worth the effort and we look forward to serving you again!

Helpful
November 08, 2023

Great customer service and will be back again. They always take good care of me when I come. More

by Illadelphia71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Payson
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Nov 09, 2023 -

Lexus of Wilmington responded

It means so much to us to see your review! Thanks from the team at Koons Lexus of Wilmington.

Helpful
November 08, 2023

They picked my car, gave me loaner. I was concerned about brake pads but they checked and found they were safe for another 6 months. Charged me nothing. They washed and vacuumed my SUV More

by RSK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Payson
Report | Print
Nov 09, 2023 -

Lexus of Wilmington responded

We're glad to know that you had a positive experience with our service manager, Rob, and the rest of our team at Koons Lexus of Wilmington. We appreciate your trust in us for your car's needs and look forward to serving you again!

Helpful
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