Lexus of Wilmington

Certified Lexus Purchase We just purchased a Lexus certified pre-owned ES 350. The process was virtually pain-free which is hard to find when purchasing a vehicle! Due to th We just purchased a Lexus certified pre-owned ES 350. The process was virtually pain-free which is hard to find when purchasing a vehicle! Due to the staff's expertise, knowledge, and attentiveness to customer service, and of course the quality of the vehicle we purchased, we would definitely recommend Koons Lexus of Delaware to anyone in search of a Lexus! More

Friendly and courteous Staff I waited on my 25,000 factory recommended service with the plan to spend at least 2 hours at the dealership but Mo, my service specialist got me in an I waited on my 25,000 factory recommended service with the plan to spend at least 2 hours at the dealership but Mo, my service specialist got me in and out in about minutes with my car thoroughly washed also. Each time he passes by as I was waiting in the waiting room, he updated me, saying "we will get you out of here in ...minutes. He kept every word. I should not forget that he gave me a discount better than the coupon I had at hand. More

Phenomenal experience buying my 1st Lexus! We were impressed by the customer service the first time we walked in and was introduced to Pernell. We weren't ready to buy at the time, but the kin We were impressed by the customer service the first time we walked in and was introduced to Pernell. We weren't ready to buy at the time, but the kindness he showed as he informed us about the different models and his patience as he answered my numerous questions, made us decide that when we purchased our Lexus we would purchase it from him. He even sent me pictures of the RX 350 to place on my vision board. The actual purchase process of the vehicle was tremendous. Everyone was very nice and friendly as we went through each step of the process. From Purnell in Sales, Brian in Finance to Debbie in Technology everyone made us feel special...which confirmed that we made the right choice, By the time we were done we felt like royalty and we were ecstatic about our new purchase. I have never before experienced such a professional level of service as I did with Lexus of Wilmington. To top it off, we were invited to attend an owner's event sponsored by Jason, the Service Director, that was awesome. We ate, won prizes, received gifts, learned more about our vehicle from Matt and Debbie, as well as the services provided by the dealership. Our experience thus far has been great and we look forward to a long relationship with Lexus of Wilmington. We will definitely refer them to our family and friends so that they can enjoy this experience when they make their next purchase! Camille More

Purchased 3rd Lexus , Enjoyable experience My wife and I purchased our 3rd Lexus from Doug. Our experience was enjoyable. Did not feel any pressure. I was able to trade in my old Rx350 and upg My wife and I purchased our 3rd Lexus from Doug. Our experience was enjoyable. Did not feel any pressure. I was able to trade in my old Rx350 and upgrade to new 2015 Rx 350. The whole transaction went smoothly. Hardest part was getting my wife to pick a color. Would definitely buy my next Lexus from Koons of Wilmington. More

Great Experience Buying My New Lexus We had a great experience shopping for and buying our new Lexus RX350 at Lexus of Wilmington. Don Reeder did everything he possibly could to find the We had a great experience shopping for and buying our new Lexus RX350 at Lexus of Wilmington. Don Reeder did everything he possibly could to find the exact vehicle I wanted and took a lot of time showing me all the features in the vehicle and answering all of my questions. Even though they were getting ready to lock the doors as it was after hours, everyone stayed around to make sure that our purchase went smoothly. Picking up the vehicle the next day was a joy. Our technical specialist, Debbie, was extremely knowledgeable and made sure that I knew how everything worked. They far exceeded my expectations. More

Excellent experience buying my first Lexus From the moment you walk in to the dealership to the test drive to the whole leasing experience it was exceptional service. John Skehan was so knowle From the moment you walk in to the dealership to the test drive to the whole leasing experience it was exceptional service. John Skehan was so knowledgeable and Friendly and just made my buying experience a pleasure. He made you feel right at home and was very professional. This dealership is like no other. They drove to my house, picked up car from driveway and did what needed to be done. Matthew Stern the man behind the navigation of the car and delivery explained in detail and was very knowledgeable also. I would definitely recommend John and Koons Lexus for your car buying experience. It is all about the customer and the satisfaction. Thank you John and Lexus of Wilmington. More

Great Experience We had a great experience with leasing our new ES 350. Doug Horst had three different cars waiting for us to look at that match the specifications we We had a great experience with leasing our new ES 350. Doug Horst had three different cars waiting for us to look at that match the specifications we were looking for. Trade in value was close to what I was expecting and researched. Delivery of the vehicle was above and beyond expectations. Phone, accessories and apps setup while we sitting in the car at the dealership. A+ for the entire experience. More

Alex Cordero at Lexus of Wilmington did a great job We walked in unannounced and unschedule at Lexus of Wilmington, interested in a pre-owned BMW 5 series. Alex Cordero immediatly and enthusiastically t We walked in unannounced and unschedule at Lexus of Wilmington, interested in a pre-owned BMW 5 series. Alex Cordero immediatly and enthusiastically took us under his wing and provided us with exceptional service and made the entire experience issue-free and quite enjoyable. Alex answered all of our questions regarding this vehicle and any time he was unable to answer a question on the spot, he was always able to get an answer for us very quickly. Truly enjoyed the entire process at Lexus of Wilmington with Alex, from the initial impression we got from the shop and staff, to the final closing and paper work. Needless to say we are now happy and satisfied owners of a beautiful and well prepared slightly used BMW 5 series. Thank you Alex. Our experience with you (Alex) will no doubt facilitate a return to your dealership without hesitation for future vehicle considerations. More

A difficult problem solved well by Koons Bruce Knapik, as usual, took very special care to solve my problem with Michelin tires which were producing strange sounds while driving. He went to b Bruce Knapik, as usual, took very special care to solve my problem with Michelin tires which were producing strange sounds while driving. He went to bat for me with the tire manufacturer and he was able to obtain 4 new tires for the car. First class service, done promptly and courteously. Well done!! More

Above and Beyond I have a nine year old SUV. When it went in for service I was doing two repairs that were scheduled. Mo asked me if everything else was fine and I r I have a nine year old SUV. When it went in for service I was doing two repairs that were scheduled. Mo asked me if everything else was fine and I replied that I thought so but mentioned some things that I had observed as I was driving it in for the service. He wrote them down and I left. Very quickly I was notified that there were a couple of other items that needed to be addressed. To shorten a very long story Lexus was extremely helpful in helping me resolve some pretty complicated repairs. Lexus of Wilmington and Mo went above and beyond what I would have expected from any dealership. I now have my SUV back and it is just humming like new. THANKS. More