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Lexus of Wilmington - Service Center

Wilmington, DE

4.8
285 Reviews
Call Service Center (302) 295-8474

285 Reviews of Lexus of Wilmington - Service Center

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August 29, 2024

Manager has been trying hard to communicate to lexus corporate about issue with car. However, no solution has yet to be provided More

by gholob
Recommend Dealer
Yes
Employees Worked With
Joe Sweitzer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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August 21, 2024

Rob was great in helping me have my Lexus serviced. I bought the extra warranty coverage and the service is top notch! I live almost 90 minutes away from Wilmington, but they pick up my car and deliv More

by Bonnie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darryl
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August 14, 2024

I’m always satisfied with Lexus of Wilmington. They have been friendly and courteous, good service. The dealership is also very clean . More

by Jeff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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August 13, 2024

Rob Payson has been servicing both of my cars for years. Couldn't be happier! More

by garrettwd3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Payson
Report | Print
August 12, 2024

Rob was my service advisor and he’s been nothing short of communicative and great! 10/10 customer service and experience More

by drode1513
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob
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August 11, 2024

Rob Payson has been my service advisor for a long time. I trust him to let me know what my car needs. I would not take my car to anyone else. More

by Lilmattw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Payson
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August 04, 2024

Both my husband and I bring our vehicles to Rob Payson at Lexus of Wilmington; we wouldn't have it any other way. It's funny, before I brought my new vehicle from Lexus of Wilmington, I didn't go to sales, More

by Cheryl Stigars-Ashe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Payson
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Aug 05, 2024 -

Lexus of Wilmington responded

Cheryl, we're delighted to hear that Rob has earned your trust and continues to provide excellent service at Lexus of Wilmington. Thanks for sharing your experience with us!

July 31, 2024

I have been servicing my Lexus RX350 with Lexus of Wilmington for the past 13 years and have never been disappointed. More

by bob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Payson
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Jul 31, 2024 -

Lexus of Wilmington responded

Thank you for your loyalty over the past 13 years! We're delighted to hear that Lexus of Wilmington has consistently met your expectations. We look forward to continuing to serve you and keep your RX 350 in top shape!

July 31, 2024

Rob Payson has been my services advisor for some time now. I'm proud to say Mr. Payson has demonstrated true exception professional services. I trust Mr. Payson with providing me with outstanding custom More

by rrjam2it
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Sweitzer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 01, 2024 -

Lexus of Wilmington responded

Thank you for sharing such a glowing review! We're delighted to hear that Rob consistently provides exceptional service at Lexus of Wilmington. Your trust and satisfaction mean the world to us, and we'll be sure to pass along your kind words.

July 31, 2024

You need help ask for Robert Payson. He went above and beyond for me. Just great. More

by Lalitamson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob payson
Report | Print
Jul 31, 2024 -

Lexus of Wilmington responded

Robert will appreciate the kudos! Thanks from all of us at Lexus of Wilmington. We hope to see you down the road.

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