Lexus of Wilmington - Service Center

If you are looking for a dealership who cares about their customer, go to Lexus of Wilmington and ask for Rob Payson. Dealing with Rob is like dealing with a trusted friend who wants the best for you. Rob pr customer, go to Lexus of Wilmington and ask for Rob Payson. Dealing with Rob is like dealing with a trusted friend who wants the best for you. Rob provides honest feedback which is designed to keep your vehicle in good shape for years to come. I know the work he suggests will be done with excellence, when it is needed, and with an excellent turn around time. I also want to add there have been several times I have misplaced valuable items in my car which were discovered by the detailing team and placed on my front seat— one item was a necklace my husband bought me while on our anniversary in the Bahamas and another time it was my son’s IPods. (No judging me, LOL). Honesty is everything and this is further confirmation of the Lexus of Wilmington honesty, integrity, and great customer service! Try ‘em and tell them Tracy sent you. More

They take care of my 22 LC convertible baby, well, like a baby. Mr. Payson goes out of his way to accommodate us. baby. Mr. Payson goes out of his way to accommodate us. More

Rob Payson in the service department is the best. He always remembers my name and treats me like family. He explains things in terms I can understand He always remembers my name and treats me like family. He explains things in terms I can understand More

Rob Payson has been my service advisor for years and always takes great care of me. always takes great care of me. More

Can’t thank Lexus of Wilmington enough for such a great sales experience! Nate Bowers went above and beyond to make sure that my needs were met and my questions answered! Thank you, I will be bringing frie sales experience! Nate Bowers went above and beyond to make sure that my needs were met and my questions answered! Thank you, I will be bringing friends and family to this establishment for years to come! More

We were having our car serviced and were on a very tight time schedule. There was a delay, so we spoke with the service manager (Joe Sweitzer) about our issue, and without hesitation, he arranged to have ou time schedule. There was a delay, so we spoke with the service manager (Joe Sweitzer) about our issue, and without hesitation, he arranged to have our car serviced immediately. He listened intently, was personable, showed empathy and took immediate steps to correct our issue. Joe is the epitome of an excellent manager that truly cares about his customers which elevates Lexus Wilmington to an elite level, More

Well run and organized business! Will do business again Sales and Service. Service Director is very knowledgeable along with his service team. Will do business again Sales and Service. Service Director is very knowledgeable along with his service team. More

Reliable employees that are punctual and polite. A very clean dealership and organized as well. A very clean dealership and organized as well. More

I have been buying and servicing my cars at Lexus of Wilmington for over 10 years. Rob Payson is my go to service advisor because he always takes such great care of me! Wilmington for over 10 years. Rob Payson is my go to service advisor because he always takes such great care of me! More

Joe Sweitzer was responsive and helpful in helping me assess service needs and get established with Lexus of Wilmington. The positive experience continued in working with Danielle Stevens, Service Advis assess service needs and get established with Lexus of Wilmington. The positive experience continued in working with Danielle Stevens, Service Advisor, and Joey, Driver....customer service that far, far exceeded expectations! Gail More