Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Lia Toyota of Colonie

Schenectady, NY

Overview
Reviews
Vehicles
4.8
812 Reviews
Call Dealership (518) 631-5254
View Awards

2116 Central Ave

Schenectady, NY

12304

Directions

By Type

Showing 812 reviews

July 20, 2023

You don't have the name of Sarah Richards in your list. She is the person I worked with. All of the rating sites you have mentioned have one problem or another. More

by jsteper83
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richards, Sarah
Report | Print
Jul 20, 2023 -

Lia Toyota of Colonie responded

Thanks for stopping by to rate your service visit 5 stars! Nothing means more to us than your satisfaction, and we're happy Sarah handled your vehicle's needs with great care and support. We also appreciate your patience while we continuously improve the feedback process. Thank you for choosing Lia Toyota!

Helpful
July 19, 2023

Though overpriced (my insurance agent said he almost never approves $70/hr labor rates for collision work) the Kona Electric looks good and I’m glad the job was performed at a certified Hyundai repair s More

by shammes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Wheeler
Report | Print
Helpful
July 16, 2023

Always convenient service hours available. Vanessa Radley is always helpful and caring. Waiting area is clean and comfortable. More

by Chet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa Radley
Report | Print
Jul 19, 2023 -

Lia Toyota of Colonie responded

Chet, thanks so much for your 5-star review! We're pleased your service visit was comfortable and accommodating, thanks to Vanessa. If Vanessa and the Lia Toyota team can help you again, please let us know. We look forward to being of service to you!

Helpful
July 15, 2023

Art has assisted me many times he is very professional and a pleasure to deal with. More

by Cadinuzzo1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arthur Palazzolo
Report | Print
Jul 18, 2023 -

Lia Toyota of Colonie responded

Thank you for stopping by to share positive feedback on Art in our service department! We're delighted he continues to make your service visits pleasant and complete. Please don't hesitate to let us know when Art and the Lia Toyota team may assist you again. It's always our pleasure!

Helpful
July 12, 2023

Totally satisfied with the service and professionalism of this dealership. Rick Grugan went above and beyond to meet our service needs. We will always conduct our business at Lia. More

by mjh19647
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Grugan
Report | Print
Jul 13, 2023 -

Lia Toyota of Colonie responded

Thanks so much for your 5-star review of Rick and our service department! Your total satisfaction is our top priority, so we're glad Rick did everything he could to ensure exceptional service on this visit. We graciously look forward to doing the same at your next appointment!

Helpful
July 11, 2023

Joseph Harrigan was awesome to work with. He found us a great car in a really tough market and even though we didn’t want anything high-end he was patient and attentive and happy to hunt down More

by Shanacirce
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joseph Harrigan
Report | Print
Jul 13, 2023 -

Lia Toyota of Colonie responded

Thank you for your very thoughtful review, Shanacirce! We're thrilled Joseph provided you with a first-class dealership experience. Congratulations on your new Toyota! We wish you all the best in your journeys to come, from everyone at Lia Toyota!

Helpful
July 04, 2023

Jim O’Donnell is one of the best salesmen! Thank you Jim for making it so easy! More

by avisasanchez
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jim O'Donnell
Report | Print
Jul 07, 2023 -

Lia Toyota of Colonie responded

Thanks for taking a moment to recognize Jim for ensuring a successful dealership experience for you! We're delighted you enjoyed working with him. Congrats on the new ride! Best wishes for happy travels this summer, from all of us at Lia Toyota!

Helpful
July 04, 2023

The service staff took care of my concerns in a timely and professional manner. I recommend this well trained service team. More

by RSA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Cole, Dan Parrotte
Report | Print
Jul 07, 2023 -

Lia Toyota of Colonie responded

Thank you for your kind review of our service team, RSA! We're pleased everyone worked together to provide you with exceptional assistance for your automotive needs. We wish you the safest of travels until we meet again!

Helpful
July 04, 2023

Excellent customer service. Kept me informed about my car and any issues I had with it. More

by Jerome
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Odom, Matt Brandt, Sean Evers, Sue Clarke
Report | Print
Jul 07, 2023 -

Lia Toyota of Colonie responded

Jerome, thank you for stopping by to let us know how satisfied you were with this service visit! Nothing means more to us than your complete satisfaction, so we're glad your service advisor's communication was on-point. We hope to ensure the same quality of service at your next visit!

Helpful
July 03, 2023

Service representative, Art Palazzolo, was courteous and professional. The service was done well and timely. More

by ewinters57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arthur Palazzolo
Report | Print
Jul 07, 2023 -

Lia Toyota of Colonie responded

Thank you so much for the thoughtful review of your service advisor, Art! We're pleased you appreciated his straight-forward communication and efficient work. We look forward to making your next appointment just as convenient!

Helpful
1
...
15
16
17
...
82