Lia Toyota of Colonie

Great People, Great Service Although I purchased my two Toyota vehicles out of state, both have been serviced at Lia Toyota in Schenectady. Jodi was my most recent Service Advis Although I purchased my two Toyota vehicles out of state, both have been serviced at Lia Toyota in Schenectady. Jodi was my most recent Service Advisor and although all are very personable and and great at their job, Jodi was excellent in the way she interacted with me, showing care and concern in her recommendations (not pushy). For her efforts I say thanks. More

Leased a Toyota Corolla Brent Livingston helped me find the car I wanted. He was professional, kind and honest. He worked with me for what I could afford. I would recommend h Brent Livingston helped me find the car I wanted. He was professional, kind and honest. He worked with me for what I could afford. I would recommend him to anyone looking for a great car at a great price. Thanks Brent! Also Robert Dellarocco was very excellent to work with in the service department. I was treated with respect and professionism. More

2016 Toyota 4 runnner Great hassle free experience. Great people great service. I love my 4 runner and can’t wait to see how it handles in the snow! Great hassle free experience. Great people great service. I love my 4 runner and can’t wait to see how it handles in the snow! More

FANTASTIC EXPERIENCE! Kent was simply amazing to work with!!!! After shopping for used cars at 3 dealerships, of which 2 were Toyota dealerships, Kent helped me understan Kent was simply amazing to work with!!!! After shopping for used cars at 3 dealerships, of which 2 were Toyota dealerships, Kent helped me understand how leasing worked - in a comprehensive way and it was THE BEST decision I've ever made for an automobile... He was beyond kind and courteous and honestly made me feel confident with my decision - without second guessing anything at all. I LOVE my C-HR and Kent made it all possible. I wholeheartedly recommend Kent and Lia Toyota!!! Hands down, the best salesman I've ever worked with. I hope to work with him in the future and I'll refer as many folks as I can to him! THANK YOU, THANK YOU!!! More

Great to do business with Our experience buying a new car with Lia Toyota was very pleasant and professional. Our sales representative was a good listener as well as very knowl Our experience buying a new car with Lia Toyota was very pleasant and professional. Our sales representative was a good listener as well as very knowledgeable of all the vehicles. I would definitely recommend Lia Toyota, I will also be a return customer. More

Good Service Five stars to Vanessa Radley, Serv. Adv. She spent time with me explaining the work needed on my car and cost and work needed going forward. Service i Five stars to Vanessa Radley, Serv. Adv. She spent time with me explaining the work needed on my car and cost and work needed going forward. Service is expensive and confusing (do I really need that service now?) but she made the experience a little easier. More

Great Buying Experience I bought a 2015 Toyota Sienna, Allie was a great to work with. She showed me everything about the car, was honest and didn't pressure me. When it came I bought a 2015 Toyota Sienna, Allie was a great to work with. She showed me everything about the car, was honest and didn't pressure me. When it came time to pick up the car, every detail was taken car of. More

Financing Disaster When we came to an agreeable deal on our new Prius we were told that they would be able to get us very comparable financing to our credit union. We g When we came to an agreeable deal on our new Prius we were told that they would be able to get us very comparable financing to our credit union. We got a rate higher than I anticipated but were told that the credit union would never be able to beat the rate. We found this out when we arrived to pick up the car. When I contacted my credit the next available business day in fact their interest rate was less than half of what we had gotten through the dealership. Nick S in financing was absolutely convincing as he assured me we would not get a lower rate anywhere. Now, we have to go through the hassle of re-financing. Very VERY frustrating, and incredibly dishonest. They also attempted to slide in the extended service contract--which we later found out has a 250.00 deductible unless used at their dealership. RIDICULOUS. Due to this I would NOT EVER recommend this dealership. More

Excellent Customer Service This was my first time at Lia and it happened to be an emergent situation where we had to coast into the lot. Michael helped us right away and was abl This was my first time at Lia and it happened to be an emergent situation where we had to coast into the lot. Michael helped us right away and was able to make arrangements to have our vehicle express-serviced. I really liked that he wasn't dismissive and maintained his professionalism. He was kind, friendly, and went above and beyond to assure we were taken care of. Thanks, Michael!! More

STAY AWAY FROM AARON TICE! I had a similar experience to the previous reviewer. Aaron was my finance manager and meeting with him was the last step prior to taking my Toyota hom I had a similar experience to the previous reviewer. Aaron was my finance manager and meeting with him was the last step prior to taking my Toyota home. He was very pleasant and inviting at first. But, that quickly changed after the extended warranty conversation came up. He wrote down a bogus "estimated" monthly payment that I could expect if I did not purchase the extended warranty. It came out to around $15 more per month than I had estimated on my own (using a car loan calculator). When I called him out on it and asked about the APR rate he was using, his response was that I would have to wait until the paperwork was printed to find out the exact monthly payment... Really, dude? He then tried telling me that the extended warranty would only be a "few extra dollars" a month, again using his "estimated" monthly payment as the baseline to try and scam me. I continued to tell him I had no interest in the extended warranty and that I wanted to be done with this conversation. But he was not having it. He told me I was being irrational and demanded I tell him the "real reason" why I am not willing to go the extra mile to protect my car. Eventually, I threatened to walk out of the dealership if he did not stop pressuring me. At that point, he handed me a sheet of paper that I had to sign in front of him stating that I am responsible for "all damages" on the car. Again, this was bogus. The car still has a factory warranty through Toyota. My advice: Never do business with this guy. Ask for someone else. He represents everything that's wrong with the car sales industry. More