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Lia Toyota of Northampton
Northampton, MA
718 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 718 reviews
January 01, 2020
Jerzy was fair, honest and a pleasure to work with. He was very thorough and made sure I understood everything that was going on through the entire process. was very thorough and made sure I understood everything that was going on through the entire process. More
by kemorawski
Employees Worked With
Jerzy Bielski, Mike Viara
Helpful December 30, 2019
60000 Mile service Jackson Findlay was terrific! Very professional and personable and explained the service in detail. Even gave me a shuttle ride to my house as the Jackson Findlay was terrific! Very professional and personable and explained the service in detail. Even gave me a shuttle ride to my house as the shuttle was not available when I dropped off the car. More
by chcollins
Employees Worked With
Jackson Findlay
December 30, 2019
Worst customer service ever experienced. Worst customer service I ever experienced. Six hours for routine service which in the past never took longer than two hours. They argued about exten Worst customer service I ever experienced. Six hours for routine service which in the past never took longer than two hours. They argued about extending deadline on a coupon I was not able to use because their schedule was full. Refused to provide service requests always granted in the past. They damaged my car and did not completely fill it with oil. Dealership ignored me until I contacted the corporate office, and problems have not yet been remedied. Something has gone seriously wrong at this dealership. After seven years, Lia Toyota will lose me as a customer. I will never buy a car from them again and will never again use them for servicing. More
by theyknow
Employees Worked With
Lindsay Heart
December 29, 2019
100000 mile service Lindsey Heart does a great job explaining everything that needs to be performed on my car. She is always very professional and friendly. She makes sur Lindsey Heart does a great job explaining everything that needs to be performed on my car. She is always very professional and friendly. She makes sure everything is performed satisfactorily. More
by Jfhutch13
Employees Worked With
Lindsay Heart
December 29, 2019
Lindsay Heart at Lia In Northampton was so helpful and wonderful. She has a great way of describing the issues and is a thoughtful and professional employee. wonderful. She has a great way of describing the issues and is a thoughtful and professional employee. More
by jenndrumm3@gmail.com
Employees Worked With
Lindsay Heart
December 27, 2019
Recent Service As always, I had an amazingly great experience with Lindsay Heart in charge! Service very friendly and competent! The work that was done is superb! As always, I had an amazingly great experience with Lindsay Heart in charge! Service very friendly and competent! The work that was done is superb! More
by Bertrand
Employees Worked With
Lindsay Heart
December 19, 2019
customer service out in the cold I was very pleased with the prompt service from Lindsay Hart. I did not like seeing her with a jacket & gloves on at her desk in the cold service bay I was very pleased with the prompt service from Lindsay Hart. I did not like seeing her with a jacket & gloves on at her desk in the cold service bay area. I also did not like doing paper work in the cold. Please bring these employees back into a warm area. I did not like cars driving in from the outside next to me at her desk, its dangerous. More
by customer
Employees Worked With
Lindsay Heart
December 18, 2019
Prompt repair on a recall issue This is the first time I have used this dealership as I only recently moved to the area. I received a recall notice in the mail from Toyota for an air This is the first time I have used this dealership as I only recently moved to the area. I received a recall notice in the mail from Toyota for an airbag repair. I was able to schedule without a delay. Brianna Coyle provided me with excellent customer service when I dropped off and picked up my car. Brianna called me when my car was ready to pick up. The repair was made in less time than predicted. The Northampton location on King Street is conveniently located. More
by Anna L.
Employees Worked With
Brianna Coyle
December 07, 2019
Lia Toyota at Northampton is a great dealership! Everyone at this dealership is so welcoming, friendly, helpful and courteous. Our sales rep, Michael Centracchio and his sales managerChris Peltier Everyone at this dealership is so welcoming, friendly, helpful and courteous. Our sales rep, Michael Centracchio and his sales managerChris Peltier were very professional, accommodating, helpful and smooth to complete our purchase. We did have running boards installed on our Tacoma. The service advisor, Danielle Berry, was very courteous and helpful to schedule our appointment for the installation. Everyone in the service and also the parts department were very courteous and helpful. More
by Peter
Employees Worked With
Michael Centracchio was super as our sales person, Christoper Peltier, Mike Viara
December 07, 2019
William Fitzgerald at Lia Toyota of Northampton was by far the best salesman I have ever worked with. He was extremely pleasant, knowledgeable, and understanding. He made sure that all of my questions and far the best salesman I have ever worked with. He was extremely pleasant, knowledgeable, and understanding. He made sure that all of my questions and concerns were properly dealt with and made me feel extremely comfortable during what can be a stressful time. This is the fourth vehicle that I buy and I have never worked with someone as nice as William. I will forever recommend him to all of my friends and colleagues. He definitely deserves a promotion. More
by Felix
Employees Worked With
William Fitzgerald
