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Lia Toyota of Wilbraham
Wilbraham, MA
398 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 398 reviews
May 02, 2023
I was on the hunt for very specific make and model car and Lia happened to have it in stock. The salesman Aleksandr Godlew was very accommodating, he came in on his day off to show me the car. I was very and Lia happened to have it in stock. The salesman Aleksandr Godlew was very accommodating, he came in on his day off to show me the car. I was very pleased with my experience with Alek. He was not overly pushy, but was really trying to make the car suitable for me. He had some cosmetic issues taken care of at my request for no extra cost. All went smoothly until it came down to the appointment with Ryan, who handles financing. We had a 3:00 appointment and were not seen until 4:00 due to him running late with other customers. We finally get invited into his office and within 5 minutes of us being there, not yet accomplishing anything, he answered a phone call that kept him tied up for 30 minutes while my wife and I sat in his office wondering when we would get started. We were so incredibly unimpressed with his unprepared and unorganized demeanor. We felt as though our time meant nothing to him and still we received nothing in return as an apology for wasting over an hour and a half of our day. Unfortunately with pre-owned cars, you have to buy them where they are available but if I were to buy a new car I would not return to Lia or I would ask for a different finance employee. More
by cameronadisanto
Employees Worked With
Aleksandr Godlew, Riley Campbell
April 30, 2023
Both my sister and I had a great experience working with Alek at Lia Toyota of Wilbraham. I decided to purchase a new Camry. My sister decided not to purchase at this time. We were both treated with respect Alek at Lia Toyota of Wilbraham. I decided to purchase a new Camry. My sister decided not to purchase at this time. We were both treated with respect. Alek listened carefully, was readily available, very knowledgeable, always professional and was not pushy. I would highly recommend Alek in sales and Lia Toyota for service. They have been servicing my old Camry for 6 years. It is a transparent, fair process. More
by Natalie
Employees Worked With
Alek, Kelly King
April 29, 2023
The best experience I've had buying a car, the attention, kindness and understanding of exactly what I was looking for is the excellence that every buyer is looking for, Thank you Lia Toyota of Wilbraham and kindness and understanding of exactly what I was looking for is the excellence that every buyer is looking for, Thank you Lia Toyota of Wilbraham and David Benítez for your excellence More
by Yhimmy Pena
Employees Worked With
David Benitez
April 07, 2023
This is the best dealership i have ever been to. They get to the bottom of the problem quickly and the service is in & out. The staff is curtious and personable who care about their customers. I wil They get to the bottom of the problem quickly and the service is in & out. The staff is curtious and personable who care about their customers. I will NOT go anywhere else for my car needs. More
by Paula G
Employees Worked With
Cynthia Patrick
March 27, 2023
Cassie Cloutier-Ham was very helpful on this trip. On this trip there were a couple of unexpected issues that needed addressing. Cassie was able to explain what really needed to be done now and what On this trip there were a couple of unexpected issues that needed addressing. Cassie was able to explain what really needed to be done now and what could wait. I really appreciated her honesty. More
by Charlie
Employees Worked With
Cassie Cloutier-Ham
March 21, 2023
David Greenlaw explained things thoroughly and patiently. even with the construction’s mess it was evident that Lia was doing their best for great service. even with the construction’s mess it was evident that Lia was doing their best for great service. More
by Sfhawley
Employees Worked With
Dave Greenlaw, Andre Bernatchez, Jose Pabon
