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Lia Toyota of Wilbraham

Wilbraham, MA

Overview
Employees
Reviews
Vehicles
4.3
418 Reviews
At Lia Toyota of Wilbraham you'll find new cars and used cars for sale. Serving customers from Springfield, Chicopee, Holyoke, Ludlow and Wilbraham MA. Our state-of-the-art Toyota dealership also offers auto repair Toyota service with the ability to schedule an appointment online. If you're looking for Toyota parts & accessories please give us a call or order your Toyota parts online at Lia Toyota of Wilbraham.
Contact Dealership

2145 Boston Rd

Wilbraham, MA

01095

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Showing 418 reviews

January 02, 2025

David Benitez is the man to see at Lia , he gets the job done ✔️ so go see David at Lia , you won’t regret it! More

by BXIZ4REAL
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Benitez
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Jan 02, 2025 -

Lia Toyota of Wilbraham responded

We're thrilled you had a smooth and pleasant dealership experience with David and the Lia Toyota team. Congratulations on your new Toyota! We hope you enjoy many happy travels on the road ahead, all year long.

December 13, 2024

I got a letter that stated they wanted to buy my Rav4 that I purchased from them. They offered me more than double what I still owed on it. Spoke with sales and he worked with me diligently trying to get More

by rfos68
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andre Bernatchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Poirier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyree Mack
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Dec 13, 2024 -

rfos68 responded

Thank you for working with me on my recent purchase! Especially Tyree Mack, he was extreamly patient and strived to help me get the truck i wanted.

Dec 13, 2024 -

Lia Toyota of Wilbraham responded

Your fantastic review says a lot about Tyree and we think he totally deserves it. He's a gem. Thank you for your thoughtful feedback on this experience. We wish you many happy travels in your new truck, from all of us at Lia Toyota!

November 30, 2024

Great service and excellent custoemer service. Michael Whitsett was phenomenal on helping me find a car! More

by Warda
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Francisco Sanabria
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Whitsett
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Dec 05, 2024 -

Lia Toyota of Wilbraham responded

Thank you for sharing your experience with us! We're delighted Michael handled your wishes with the utmost advocacy and grace. Congrats on the new vehicle! Here's wishing you all the best in your travels, from everyone at Lia Toyota!

November 04, 2024

David Greenlaw, service personnel, always takes very good care of me. If I have any issues, he takes care of them right away. More

by lphant37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Greenlaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 05, 2024 -

Lia Toyota of Wilbraham responded

We're pleased you had another great service experience with us, and that David made sure your vehicle was well taken care of. We appreciate your kind words and look forward to seeing you at your next visit!

November 03, 2024

Awesome service during my visit at Lia Toyota at Wilbraham. Nicole Bourassa was very professional dealing with me More

by kewos3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Bourassa
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Nov 05, 2024 -

Lia Toyota of Wilbraham responded

Thank you for reporting on the exceptional work Nicole and our service team did for you! It is always our pleasure to help you keep your vehicle in shape. Thanks for choosing Lia Toyota for the highest quality service!

October 25, 2024

The service department doesn't value customer time. It took over 2 hours for a simple oil change. The they inflated the price to cover the coupon. My car only has 11k miles on it and as soon as I pulle More

by waynedel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cassandra Cloutier-Ham
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 29, 2024 -

Lia Toyota of Wilbraham responded

Waynedel, we're very sorry this visit failed to meet your expectations, and we definitely want to rectify your disappointment. I've phoned you and left a message at the number we have on file, and I hope you will consider having a conversation with me when you have the chance. We do appreciate your business and your feedback. Thank you. Kelly Murray Assistant Service Manager Lia Toyota Wilbraham kking@liacars.com

October 06, 2024

The service department has always been responsive to my car's needs, crediting my service reps for their dedicated time & attention; More

by rosemarypolletta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cassandra Cloutier-Ham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cynthia Patrick
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Oct 08, 2024 -

Lia Toyota of Wilbraham responded

Rosemary, that's wonderful! Thank you for always trusting the Lia Toyota team to get the job done right. We really appreciate your continued business and hope to make your next appointment just as exceptional.

September 17, 2024

The updates looks very nice. More seating which was good. Good job on the updates. More

by myqueen51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cassandra Cloutier-Ham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 18, 2024 -

Lia Toyota of Wilbraham responded

Thank you for letting us know how pleased you were with our facility! We really appreciate your continued business, and hope to make your next service visit just as pleasant.

September 05, 2024

I’ve had great service at this Dealership for almost 10 years. I recently traded in my Tacoma for a new one. Roger Larocque was great, , making the process very easy. He was professional and courteous. . More

by Bobgjay
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Roger Larocque
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 05, 2024 -

Lia Toyota of Wilbraham responded

Nothing means more to us than your satisfaction, so thank you for your awesome review of Roger! We're pleased he did everything he could to make sure your transaction was smooth. Congratulations! Best wishes for amazing travels in your new Tacoma!

September 03, 2024

We have had very positive experiences with Lia Toyota of Wilbraham. This is our second brand new purchase from this dealership. We always have our vehicles maintenance there as well. Everyone we interact More

by tjax923
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Francisco Sanabria
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Binnette
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Sep 05, 2024 -

Lia Toyota of Wilbraham responded

Thank you for your outstanding feedback! We're delighted Michael and Francisco both provided exceptional service at every step in the process. Congrats on your new Toyota! We wish you all the best in your travels ahead, from everyone at Lia Toyota.

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