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Lia Toyota of Wilbraham

Wilbraham, MA

Overview
Reviews
Vehicles
4.7
363 Reviews
Call Dealership (413) 566-7024

2145 Boston Rd

Wilbraham, MA

01095

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Showing 363 reviews

December 19, 2023

I always have an excellent experience, great service! Hipolito Narvaez was awesome, always keeping me updated and giving me info. More

by gallon-clinch-0c
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hipolito Narvaez
Report | Print
Dec 21, 2023 -

Lia Toyota of Wilbraham responded

Thank you for your wonderful review! We are happy to hear that Hipolito took great care of you and kept you well informed throughout the process.We hope to see you again the next time you are in need of automotive service!

Helpful
December 05, 2023

I had excellent service,, Mike worked with my less than perfect credit score, to get me into a new(used) car, gave me good money for my trade in. I will be coming back for maintenance and perhaps a new car More

by moniquedorf
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Francisco Sanabria, Mike Kaplan
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Dec 06, 2023 -

Lia Toyota of Wilbraham responded

Moniquedorf, We greatly appreciate you for leaving Mike this phenomenal review! We are honored to have had the opportunity to work with you and we are glad that Mike could provide you with top notch service. We are delighted to know that he gave you good money for your trade in. If there is ever anything more that we may help you with please do not hesitate to let us know. We sincerely congratulate you on your new vehicle- behalf of the entire Lia Toyota of Wilbraham team!

Helpful
November 13, 2023

I bought my 2008 Prius at Lia and it's the only place I go for service. Cassie advised me about the service needed and why and I completely trust all the workers there. More

by thetacap
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cassandra Cloutier-Ham
Report | Print
Nov 13, 2023 -

Lia Toyota of Wilbraham responded

Thank you for your stellar review! We're pleased you had another great service experience with us, and that Cassie made sure your Toyota was well taken care of. We appreciate your kind words and look forward to seeing you at your next visit!

Helpful
November 08, 2023

El mejor 100 porciento te ayudan en todo los recomiendo y la gente muy amable More

by ballester2323
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Benitez, David Greenlaw, Richard Greenaway
Report | Print
Nov 08, 2023 -

Lia Toyota of Wilbraham responded

Apreciamos mucho sus maravillosos comentarios. Nuestro equipo trabaja duro para brindar la mejor experiencia posible a nuestros clientes y nos alegra haber podido satisfacer sus necesidades. Nos sentimos honrados de haber obtenido su recomendación y esperamos continuar sirviéndole durante muchos años más. Le deseamos un lindo dia!

Helpful
November 07, 2023

I love this dealership! Always professional and friendly! Service with a smile . (David G. In the service department) Again thanks for all you do! More

by Tammy Tejada
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Greenlaw
Report | Print
Nov 08, 2023 -

Lia Toyota of Wilbraham responded

Tammy, thank you for sharing positive feedback on David! We want all of our guests to be treated to service that is pleasant and reliable, so we're happy that's exactly what David has provided for you at each visit. We look forward to your next appointment!

Helpful
November 04, 2023

Thoughtful, not greedy, pleasant staff. Long time customer and intend to stay with this compant More

by dcincone
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cynthia Patrick
Report | Print
Nov 06, 2023 -

Lia Toyota of Wilbraham responded

Thanks for the lovely feedback! We're thrilled you always enjoy working with Cynthia and the Lia Toyota team for your automotive needs. We hope to be of service to you for many more years to come!

Helpful
November 03, 2023

Cynthia Patrick was awesome. She made the process of my purchase a pleasant experience. I also want to thank Pedro in the Parts Department for his accurate assessment. More

by mike154
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pedro, Amy, Ricardo Rodriguez-Martinez
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Nov 03, 2023 -

Lia Toyota of Wilbraham responded

Great! Thanks so much for your thoughtful feedback. We're glad Cynthia and Pedro took the time to fully address your needs to ensure a truly satisfying dealership experience. We certainly look forward to working with you again some day!

Helpful
October 31, 2023

Good service from Edwin Ramos. New service center and waiting area are top notch. Free beverages. More

by ran2boot2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly King, Ryan Campbell, Edwin Ramos, Paige Schafer
Report | Print
Nov 01, 2023 -

Lia Toyota of Wilbraham responded

Thank you for telling us why you liked this service visit! We're pleased you enjoyed working with Edwin and the accommodations offered by our service department. We hope you'll continue to make Lia Toyota your first choice for service!

Helpful
October 20, 2023

I needed help and Cynthia Patrick assisted me through the whole process. I am glad Lia Toyota hires attentive service staff. More

by blkemp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cynthia Patrick
Report | Print
Oct 20, 2023 -

Lia Toyota of Wilbraham responded

Thanks for taking the time to review your service experience! We're happy Cynthia handled your needs with great care and advocacy. We hope you'll continue to choose Lia Toyota for all your automotive needs!

Helpful
October 19, 2023

Cynthia Patrick is someone whom I trust and I will always ask for her when I am making a service appointment. She is thorough, attentive to my needs, and always makes certain that I get the best rate for my More

by rjackson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cynthia Patrick
Report | Print
Oct 19, 2023 -

rjackson responded

Cynthia Patrick is someone whom I trust and I will always ask for her when I am making a service appointment. She is thorough, attentive to my needs, and always makes certain that I get the best rate for my money. Thank you for hiring such a great employee.

Oct 20, 2023 -

Lia Toyota of Wilbraham responded

Thank you for recognizing Cynthia's excellence by sharing your 5-star review! We're certain she'll be honored by your kind words, and we hope you won't hesitate to call the next time Cynthia and the Lia Toyota team may serve you. Safe travels until then!

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