Cynthia Patrick was great ... just great.
I brought in my '06 Tacoma, which had a couple of issues -- or so I thought. Turns out my old truck had a lot more problems than I had realized, and the repair bill had the potential to get quite costly.
Cynthia walked me through various options, realizing that I'm not made of money. She gave me a couple of different price ranges, including a cheaper bill that would have used either non-Toyota or used parts (can't remember the specifics), but I ultimately went with the Toyota parts to ensure my truck's overall health. It's a decade old with 125K miles on it, so it won't last forever. Or will it?
My point is simple. I could have gone to my longtime mechanic, who would have taken twice as long to fix my truck, and who would have had to order all the parts from Toyota anyway. He tends to do things cheaper than dealerships, but time is money.
Instead, I brought my truck to you guys. I was instantly at ease after talking with Cindy, who has a great way about her. She was nice, knowledgeable and helpful -- everything you could want in an employee. Give her a raise! I'm serious. This is the kind of employee you want to hold on to for the long haul.
Even though I was without my truck for a few days, Lia Toyota of Wilbraham hooked me up with a loaner car at no cost for several days, which allowed me to get to work and spared me the hassle -- and the expense -- of having to rent a car. This, I'd say, is a major selling point for working stiffs such as myself, and a major reason to consider a dealership that truly looks out for the customer.
On the whole, I'd recommend Lia Toyota of Wilbraham to any Toyota vehicle owner in the 413 area code. It's a nice, clean modern facility with amenities and a comfortable waiting room, and the service was second to none. And, oh yeah ... Kelly King was great, too! I almost forgot her. And so was the cashier who cashed me out. You have some very good folks on staff there, and I hope they receive the acknowledgement (aka compensation) they deserve.