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Liberty Auto City
Libertyville, IL
603 Reviews
Liberty Auto City treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence! Our goal is to make this the most pleasurable purchasing experience you'll ever have!
Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory, schedule a test drive and investigate financing options.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 603 reviews
April 01, 2008
Bought 2003 Lincoln LS, 1 month ago, just yesterday Bought 2003 Lincoln LS, 1 month ago, just yesterday warning light came on and car started misfiring. Toke to Diagnostics tech, he said the coil in Cy Bought 2003 Lincoln LS, 1 month ago, just yesterday warning light came on and car started misfiring. Toke to Diagnostics tech, he said the coil in Cylinder #3 was bad and possible damage to CAT Conv. I spoke with Mike Evans he said to fax him the Diag results and he would call me back right away, well of course he did not. !!!! I called him 3 hours after fax and he said yes he saw fax on machine but did not look at it yet. ??? He said he would look at it and give me a call back, of course no call once again.....Spoke to Certified Tech this morning and he said that the coils was probably bad when I bought car, he said that they probably reset Computer so engine light would go out, and car's computer takes 3 to 4 weeks to relearn everything. What a rip off. I am going to try again and again to contact them to get this fixed I paid a lot of money and used up all my savings to put down on car, I do not have money to get this fixed, I was told it could cost up to $3000.00 to fix if Cat Conv is bad... ANY ONE ELSO OUT THERE DO NOT DFEAL WITH THESE PEOPLE. Like other person said I sat there for 4 hours waiting around and finally went into financing office to sign paperwork and price was higher than quoted and and APR was thru the roof .!!! More
by krano53235
Employees Worked With
Celeste, UC manager
Helpful November 12, 2007
They had me sitting there for 3 hours even though I came in with an APR issued by Neil and pricing on a Jeep Liberty BEFORE I walked in the door. Neil promised me he could provide me with a much better APR in with an APR issued by Neil and pricing on a Jeep Liberty BEFORE I walked in the door. Neil promised me he could provide me with a much better APR than the one I was originally quoted on. On his word, I believed him and came in. 3 hours later, I received the final pricing and APR as $3400.00 higher and 5% higher - the same exact thing I experienced at the other dealership I encountered days before. They had purposely worn me out and expected me to sign, after I got insurance on the spot so I could drive the vehicle out. Then sitting in Mark's office I got the final price and I was so mad I walked out of the store. I could not believe the way I was treated! They really expected me to sign. I walked out and took myself all the way to the train station. I asked for a ride back to the train station. No one would assist me. Then when I got outside with no help, Neil came running after me. I yelled at him, in total shock, and he asked me why I was flipping my lid. Why do you think, Neil. Then he wanted me to get in his car so he could take me back to the train. xxxx no! Are you kidding me? I felt unsafe. NEVER, EVER AGAIN!!!! More
by donttrustlibertyautogroup
Employees Worked With
Neil Spiess, Mark Gottlieb
July 13, 2007
Late on a Saturday, we bought a car with the provision that it could pass mechanical inspection (written). We cashed in the family savings to make the purchase. the car didn't pass inspection, failing i that it could pass mechanical inspection (written). We cashed in the family savings to make the purchase. the car didn't pass inspection, failing in the front suspension area (my diag mech said he wouldn't drive it like that). I brought it back. UC Mgr told me he would make it "good". It took them 8 days for this work. After receiving the car again, I took it back to diag mech. He found no changes to failing suspension components. When I asked the dealership owner for my money back in exch for the car, he told me "Good luck with that, buddy. I sell cars I don't take them back.". These people are completely untrustworthy. Do NOT get the time of day from them, let alone $$$$ worth of car. More
by JohnnyMurray
Employees Worked With
Joe Masserelli
