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Liberty Honda

Hartford, CT

Overview
Employees
Reviews
Vehicles
4.7
3,552 Reviews
As part of the Executive Auto Group, Liberty Honda gives customers the Best Price First. With non-commissioned sales people, no haggling, an industry-leading exchange policy, and a satisfaction guarantee allow Liberty Honda to provide you with the absolute best car-buying experience you’ve ever had. Everything is included in the listed price, so there aren’t any surprises down the road. We’re here to help you find the perfect car that fits your unique needs and lifestyle. That’s the Executive Way, and it’s why we’re consistently rated one of the best dealerships in Connecticut.
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71 W Service Rd

Hartford, CT

06120

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Showing 3,552 reviews

June 12, 2024

Dealer handled my car issue well and communicated with me what was going on with my car. Would go again if I need car service. More

by Allandufrend
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember
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Jun 12, 2024 -

Liberty Honda responded

Thank you for choosing Liberty Honda. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

June 12, 2024

Martinez l and Justin explained all the details. They cleared all my doubts and clarifications. They are very responsive. More

by karthikbuminathan
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marissa Monte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leo Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Dingle
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Jun 12, 2024 -

Liberty Honda responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Liberty Honda.

June 10, 2024

At a crunch time for the shop, Brenda Colon did a great job moving a complicated repair procedure through the shop for me, Many thanks, Brenda ! Five star service !! More

by Happy Honda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brenda Colon, Service Dept.
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Jun 10, 2024 -

Liberty Honda responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Liberty Honda.

June 10, 2024

Thanks for your support, and your service Mrs Manager ,thanks again without your help my car will be disabled More

by PIERREFILSJEANJRWOSEPH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Brewer
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Jun 10, 2024 -

Liberty Honda responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Liberty Honda.

June 10, 2024

Svetlana was helpful and attentive. However, they did not send my car to be washed after. More

by lexus.r.1211
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
svetlana
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Jun 10, 2024 -

Liberty Honda responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience working with Svetlana here at Liberty Honda.

June 10, 2024

The entire experience was easy and seamless, start to finish. Everyone was more than helpful and friendly. We love our new Honda! More

by sbourque313
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Caitlin Conley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marissa Monte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Wakefield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Meghann Foster
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Jun 10, 2024 -

Liberty Honda responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

June 09, 2024

Great service overall and staff was very friendly. Only constructive feedback is the length of time to purchase at 3 hours not including a test drive. More

by ddakessian
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marissa Monte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim was very helpful and cordial , Daniel Santamaria
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Jun 10, 2024 -

Liberty Honda responded

It's great to hear that you had an overall positive experience. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Liberty Honda!

June 09, 2024

Good service best group of individuals top notch workers. . best service best advisors best satisfaction More

by Jarrod cansda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chloe Truglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 10, 2024 -

Liberty Honda responded

Thank you so much for your kind words, Jarrod, and for taking the time to leave us this wonderful feedback!

June 08, 2024

Customer Service was great, but they sold me a car that's no good! It has had issues since the 3rd day of receiving it. My sales rep was helpful when issues first arose. One of the service employees w More

by No screen name
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Marissa Monte
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Gunderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chloe Truglio
1.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Wakefield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Dingle
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Jun 09, 2024 -

Liberty Honda responded

We're sorry that you didn't have a completely satisfying experience. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to learn more and address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

Jun 13, 2024 -

No screen name responded

Feel free to call me, as issues have become much worse. I havent even received a call back from the service manager and I left a message on Saturday 6/8/24. How is it that my battery is already going and apparently the car has an EVAP issue and the light keeps triggering on and off. I called to figure things out with the manager, but no response. To anyone reading this........ BUY A CAR FROM ELSEWHERE AND GO ELSEWHERE FOR SERVICING. Trust me. I've had so many issues. Just read my google review. It's a lot more detailed. A dealership that takes advantage of women.

June 07, 2024

Made an appointment to have work done under warranty. Work was never completed/started and had to coordinate to be picked up and dropped off. Very frustrating and not a pleasant experience. More

by BZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brenda
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Jun 12, 2024 -

Liberty Honda responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

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