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Liberty Honda - Service Center

Hartford, CT

4.5
2,151 Reviews

2,151 Reviews of Liberty Honda - Service Center

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December 13, 2022

The worst experience ever! We even purchased the car there. Our new 2022 Honda was stolen then recovered. It took over a month to get it back. The interior was damaged and they More

by JJB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jonathan Roath
December 12, 2022

Good Communication And Customer Service, Can Rely On Fast Service, Appointments Was Available On Time More

by GRAMIREZ.2015
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Roath
Dec 13, 2022 -

Liberty Honda responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Liberty Honda, we look forward to having you as one of our valued customers for many more years to come! Dave Gunderson

December 12, 2022

Estheban is the Man ! That’s all I have to say . Very knowledgeable individual you guys got there ! More

by Laboyyamilette
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Estheban Olivo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2022 -

Liberty Honda responded

We are very happy to hear that Estheban provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Dave Gunderson

December 12, 2022

Although my service work was a little high, the personnel was very good. I continue to go to keep my warranty valid. More

by ROLIVEIRA316
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chloe Truglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2022 -

Liberty Honda responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Dave Gunderson

December 12, 2022

The woman who helped was so professional and understanding about my issue. Took the time to listen. Chloe - sorry can’t remember her last name More

by CLH612
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chloe Truglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2022 -

Liberty Honda responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Liberty Honda. Dave Gunderson

December 12, 2022

I'm happy satisfied with my the job . very nice and responsible people .I will recommend to any one. More

by carmencortes1955cc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marissa Monte
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Lanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chloe Truglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2022 -

Liberty Honda responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Dave Gunderson

December 11, 2022

Very clean establishment. Able to still see me although I was a little late. I didn’t have to wait a long time for my car. More

by Lucinda200
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Roath
Dec 12, 2022 -

Liberty Honda responded

Thank you for choosing Liberty Honda. Your feedback and rating mean a lot to us. We're glad we were able to help, Lucinda, and we hope to see you again! Dave Gunderson

December 10, 2022

When I made the service call, I was told that Honda always give a free car wash after my car is serviced but it did not happen. Disappointed! Secondly, the communication between the staff is not clear. More

by Cheah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Andrzeicik
Dec 10, 2022 -

Cheah responded

Do not promise when you cannot deliver. Poor communication between staff.

December 10, 2022

Long time customer of Liberty Honda, both for purchased and leased vehicles. Recent A1 maintenance, oil change and vehicle check went smoothly. Had made an appointment, Jonathan came up shortly after I arr More

by S. Long
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Roath
Dec 12, 2022 -

Liberty Honda responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Dave Gunderson

December 10, 2022

Just wish u vacuumed my car like some of the other Honda dealers do. It was nice that I washedit More

by FLORIDAKK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Lanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2022 -

Liberty Honda responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience. Dave Gunderson

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