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Liberty Honda - Service Center

Hartford, CT

4.5
2,097 Reviews

2,097 Reviews of Liberty Honda - Service Center

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October 23, 2024

Very difficult to contact and car is still not fixed after 3 trips. Not sure they provided service I paid for. More

by RTGIVEANS
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Scott Brewer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2024 -

Liberty Honda responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

October 21, 2024

We had an issue with our CR-V that another Honda dealer didn't want to deal with and charged the diagnosis fee, which i understand but the diagnosis was incorrect. Chloe at Liberty Honda listened to our p More

by dr800quin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chloe Truglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2024 -

Liberty Honda responded

We are very happy to hear that Chloe and our team provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

October 19, 2024

Very helpful and listens to customers needs. Easy to make appointments for the service department too. More

by Laurava
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Plummer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chloe Truglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2024 -

Laurava responded

Very helpful and listens to customers needs. Easy to make appointments for the service department too.

Oct 19, 2024 -

Liberty Honda responded

It has been a pleasure serving you, Laura. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Liberty Honda, we look forward to having you as a valued customer for many years to come!

October 17, 2024

I had a great experience as always because of Brenda Colon. She always has a smile on her face and has a wonderful personality. She always makes me feel welcomed and too keen care of. More

by SKY5302
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brenda Colon
Oct 18, 2024 -

Liberty Honda responded

Thanks for sharing about your experience with Liberty Honda. Brenda and our team appreciate your business and hope to see you again soon!

October 17, 2024

The service was great! Everyone was very nice, and made sure I understood what they were doing to my car. More

by maya-ray
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Mercado-Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2024 -

Liberty Honda responded

Maya, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Liberty Honda, we look forward to having you as a valued customer for many years to come!

October 16, 2024

Very good experience and the service is excellent I had no problem getting my vehicle serviced More

by hopetonmiller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Mercado-Sanchez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2024 -

Liberty Honda responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

October 15, 2024

Lately my experience has not been great with the dealership. It seems like they are bent on creating a heavy bill for things and not understanding what needs to be done to fix a reported problem. More

by RAJESHSINGH
Recommend Dealer
No
Employees Worked With
Beenda
Oct 19, 2024 -

Liberty Honda responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

October 12, 2024

Thank you Liberty Honda for taking care of my issue that my CR-V had. My over experience was awsome More

by REMY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brenda
Oct 13, 2024 -

Liberty Honda responded

Thank you so much, Remy, for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Liberty Honda to be a positive one. Please don't hesitate to reach out if you need anything else.

October 11, 2024

Always great service! I have had two cars from this dealer and have been very pleased! More

by jlferr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chloe Truglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2024 -

Liberty Honda responded

Thanks for sharing about your experience with Liberty Honda. We appreciate your business and hope to see you again soon!

October 11, 2024

Scott clearly explained what needed service. The service was done on time and well done. I also appreciate the shuttle service. The driver was courteous and on time. I look forward to future More

by Jumpman2525
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2024 -

Liberty Honda responded

We are very happy to hear that Scott and the team provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

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