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Matthew Falcon
Matthew Falcon at Liberty Honda

Matthew Falcon

Shuttle Driver

Liberty Honda

71 W Service Rd
Hartford, CT 06120

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4.8
88 Reviews
4.8

88 Reviews

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88 Reviews of Matthew Falcon

October 05, 2026

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Employee Rating

Our dealer service was amazing experience, since when we arrived, in the process send us the information that you are doing and at final as the same customer service!!! Thank you. We really appreciate it… More

by diana0701
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Caitlin Conley, James Lanzo, Chloe Truglio, Zoe Perreault, Mary Alvarez, Chandler Boutin, Nelly Justiniano, Svetlana Reish, Lindsay Richard

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Oct 05, 2026

Liberty Honda responded

Your note about receiving detailed updates throughout the process highlights our service team’s commitment to clear communication. We’re glad the service on your Honda CR-V felt seamless from arrival through completion. Knowing you appreciated our customer care from start to finish means a great deal to our team.

September 26, 2026

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I wasn't happy with the service they didn't tell what was wrong with it they said I had a leak but didn't tell were they drove my car to some were my car was almost on E for gas they should of explained were More

by nisamia1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: James Lanzo, Chloe Truglio, Chandler Boutin, Nelly Justiniano, Svetlana Reish

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Oct 02, 2026

Liberty Honda responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns.

August 27, 2026

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This dealership delivered the car on time, professional and very welcoming… I will definitely be back even though I usually don’t come to liberty I think they’re far better than Honda Manchester More

by Julie Kessler
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James Lanzo, Chloe Truglio, Chandler Boutin, Nelly Justiniano, Svetlana Reish

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Aug 27, 2026

Liberty Honda responded

Your mention of having your Honda CR-V returned on time in a professional, welcoming environment reflects how our service department cares for each customer. Hearing that you’ll choose our dealership again from outside your usual area means a lot to our team.

July 06, 2026

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Employee Rating

Liberty Honda Continues To Be Completely Professional In Customer Care. I’m Very Satisfied With Liberty Honda Service. More

by KENROYSERGEANT41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James Lanzo, Chloe Truglio, Chandler Boutin, Nelly Justiniano, Svetlana Reish

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Jul 06, 2026

Liberty Honda responded

Thank you for highlighting our team’s professionalism during your Acura MDX service. We’re delighted you felt completely satisfied and look forward to assisting you again.

June 29, 2026

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The dealership gave me good information on the status of my car. They called me when my car was ready. More

by DWIGHT.HENRY69
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James Lanzo, Chloe Truglio, Chandler Boutin, Nelly Justiniano, Svetlana Reish

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Jun 29, 2026

Liberty Honda responded

Thank you for the five-star review. We’re glad our team kept you informed about your Honda CR-V and called as soon as it was ready. We look forward to assisting you again.

June 13, 2026

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Very professional and courteous. Was attentive to all of our vehicle’s needs. Will definitely come back. More

by Dturf26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James Lanzo, Chloe Truglio, Chandler Boutin, Nelly Justiniano, Svetlana Reish

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Jun 13, 2026

Liberty Honda responded

Thank you for highlighting how professional and courteous our team was. We’re glad we could address every need of your Honda with care. We look forward to welcoming you back next time.

February 27, 2026

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Employee Rating

They were able to use my road hazard warranty that I had to replace my tire after contacting the road hazard warranty department. More

by rnoble22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James Lanzo, Chloe Truglio, Chandler Boutin, Nelly Justiniano, Svetlana Reish

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Mar 01, 2026

Liberty Honda responded

Thank you for choosing Liberty Honda. Your feedback and rating mean a lot to us. We're glad James, Chloe, and our team were able to help, and we hope to see you again!

February 06, 2026

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Employee Rating

Good relationship, understanding communication on time repair cost very worth it! inspection at visit every time More

by PEANUTBRICKLE29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James Lanzo, Chloe Truglio, Chandler Boutin, Nelly Justiniano, Svetlana Reish

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Feb 06, 2026

Liberty Honda responded

It’s great to know that our team communicated clearly and performed timely inspections on your Honda. We’re happy the repair cost felt worthwhile. Thank you for choosing us for your maintenance visits.

November 30, 2025

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Employee Rating

The staff at the maintenance department were very friendly and helpful the service was excellent and on time More

by RONALDD1010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James Lanzo, Chloe Truglio, Chandler Boutin, Nelly Justiniano, Svetlana Reish

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Nov 30, 2025

Liberty Honda responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Liberty Honda!

November 28, 2025

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Employee Rating

amazing people! love it here and would always come back for every service my vehicle needs. More

by sifuentesa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Plummer, Dave Gunderson, Dave Ault, James Lanzo, Chloe Truglio, Louis Oosten, Chandler Boutin, Nelly Justiniano, Svetlana Reish

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Nov 28, 2025

Liberty Honda responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

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