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Liberty Honda - Service Center

Hartford, CT

4.5
2,095 Reviews
Call Service Center (860) 856-8700

2,095 Reviews of Liberty Honda - Service Center

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July 11, 2024

I haven't had any issues with Liberty Honda and if they were to arise the service writers take care of it especially Sylvetta. Sorry If I spelled wrong. She is so good. Has been so good with my last car an More

by Urwifey73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chloe Truglio
4.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Brewer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Svetlana
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Jul 12, 2024 -

Liberty Honda responded

Thank you so much for your excellent review! We are so glad that Svetlana and our team had the opportunity to work with you, and we are thrilled that you found your experience with us here at Liberty Honda to be a positive one. Please don't hesitate to reach out if you need anything else.

July 08, 2024

The staff way helpful. They kept me informed of the status of my vehicle and the service was performed as described. More

by TDEJC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chloe Truglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 09, 2024 -

Liberty Honda responded

Thanks for sharing your thoughts about your service experience with Liberty Honda. We appreciate your business and hope to see you again soon!

July 03, 2024

The process was extremely smooth, and my car was ready earlier than expected! I will return! More

by diane.willcutts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chloe Truglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 05, 2024 -

Liberty Honda responded

Diane, It has been a pleasure serving you. Quality customer service is always our top priority, and we're happy to hear that we met your expectations. Thank you for choosing Liberty Honda; we look forward to having you as a valued customer for many years to come!

June 25, 2024

This visit was not good. Others were good. I was disappointed but will likely go back. More

by TMGRIES63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't know the service rep name but not listed
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Jun 25, 2024 -

Liberty Honda responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

June 24, 2024

Great service! Professional and courteous. Helpful and guiding. Clear and very knowledgeable about the vehicle. More

by Nickjameskoutsopoulos81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chloe Truglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 24, 2024 -

Liberty Honda responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Liberty Honda.

June 24, 2024

This dealership does thorough and high quality work. Staff is courteous and professional and explains everything that will be done to your vehicle More

by CATHERINEGNAT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brenda
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Jun 24, 2024 -

Liberty Honda responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

June 24, 2024

Great service and not too pushy. I had a great day a service with my agent. Thank you More

by 8607969060
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chloe Truglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 24, 2024 -

Liberty Honda responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

June 24, 2024

I paid $180. 00 for a diagnosis for why my car was making noise I was told it was the alternator which I had tested at another place and it passed very unhappy wit More

by mprimo027
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Plummer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chloe Truglio
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 27, 2024 -

Liberty Honda responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

June 23, 2024

Never had any problems before but oil change shouldn't take 2hrs. And the car was sitting on dock for about 15 to 25 minutes. More

by rafael.conde.23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Brewer
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 24, 2024 -

Liberty Honda responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

June 23, 2024

Scott Brewer was excellent. He took the time to explain what would be done and why. There was no pressure to do more than I wanted done. I will definitely come back to Liberty. More

by KYLEPELTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 24, 2024 -

Liberty Honda responded

Thanks for sharing about your experience with Scott here at Liberty Honda. We appreciate your business and hope to see you again soon!

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