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Liberty Honda - Service Center

Hartford, CT

4.5
2,095 Reviews
Call Service Center (860) 856-8700

2,095 Reviews of Liberty Honda - Service Center

Sort by
June 22, 2024

Chloe is so easy to deal with. She explains what needs to be done.I trust what she says. More

by Price Shocked
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chloe Truglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 23, 2024 -

Liberty Honda responded

Thank you! It has been a pleasure serving you. Quality customer service is always our priority, and we're happy to hear that Chloe met your expectations. Thank you again for choosing Liberty Honda. We look forward to having you as a valued customer for many more years!

June 22, 2024

On my last visit, the representative was sarcastic and rude. If I had listened to her, I would have driven away with a nail in my tire. The problem was resolved, but I had to beg her to do it. More

by KIRSTINCOFFIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Svetlana Reish
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Jun 24, 2024 -

Liberty Honda responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

June 21, 2024

Took a longer than necessary time to complete a fix on the interior of my car. The part needed took a long time to arrive and it wasn’t communicated to me the status of everything. I had my car at the ser More

by jennifer.aronne
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Caitlin Conley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Plummer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rocky Hernando
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Gunderson
3.0
This rating includes all reviews, with more weight given to recent reviews.
Leo Martinez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brenda
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Jun 26, 2024 -

Liberty Honda responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

June 21, 2024

It is easy to get in, fast service. The staff is knowledgeable and friendly. They explain with details. It is very clean. More

by MAGDAHLI77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chloe Truglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 23, 2024 -

Liberty Honda responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Liberty Honda to be a positive one. Please don't hesitate to reach out if you need anything else.

June 21, 2024

Liberty Honda are the best. I went over there with a problem in my car and they did everything to help me out and make the process easier. Thank you Dave for your help and the g More

by Durena
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave
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Jun 23, 2024 -

Liberty Honda responded

Thank you for taking the time to share your thoughts on working with Dave and our team. We're glad to hear we delivered such a great experience!

June 20, 2024

Oil change and tire rotation was done well. Thanks to the team for the help More

by GDN
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chloe Truglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 20, 2024 -

Liberty Honda responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Liberty Honda to be a positive one. Please don't hesitate to reach out if you need anything else.

June 19, 2024

Quick easy service. Will need to return for additional service on the vehicle but all is well . More

by ChadwickOwens81
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chloe Truglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 20, 2024 -

Liberty Honda responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Liberty Honda!

June 18, 2024

Everyone at Liberty is friendly, service was done in a timely fashion. Happy with all they have done for me. More

by martida01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rocky Hernando
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marissa Monte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Santamaria
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Jun 19, 2024 -

Liberty Honda responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Liberty Honda!

June 17, 2024

Scott was very pleasant and kind! I have always received great customer service! I am very happy! More

by Aimee81.peterson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 18, 2024 -

Liberty Honda responded

Thank you, Aimee, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Scott and our team and look forward to working with you again.

June 17, 2024

My experience was good. They did a wonderful job and plus the last related to me really good More

by BROWNEYE2929
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Mercado-Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 18, 2024 -

Liberty Honda responded

Thanks for sharing your thoughts about your experience with Liberty Honda. We appreciate your business and hope to see you again soon!

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