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Liberty Honda - Service Center

Hartford, CT

4.5
2,101 Reviews

2,101 Reviews of Liberty Honda - Service Center

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March 08, 2024

Convient, honest, professional service. Scott and the shuttle driver were great. I will return for additional services. More

by markmidura
Recommend Dealer
Yes
Employees Worked With
Scott Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Brewer
Mar 08, 2024 -

Liberty Honda responded

Mark, it has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Scott met your expectations. Thank you for choosing Liberty Honda, we look forward to having you as a valued customer for many years to come!

March 05, 2024

Dealership was able to fit me in for a no-cost to me recall repair within five days. Brenda serviced my vehicle, was very respectful and communicative, repair happened within the timeline they advertise More

by Amorgan2006
Recommend Dealer
Yes
Employees Worked With
Brenda Colon
Jul 08, 2024 -

Liberty Honda responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Liberty Honda, Brenda and our team look forward to having you as a valued customer for many years to come!

March 05, 2024

Service did not fix the ratting engine noise. The noise only happens when the car is cold. The noise is actually louder now. More

by AMYCAS1
Recommend Dealer
No
Employees Worked With
Chloe Truglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chloe Truglio
Mar 09, 2024 -

Liberty Honda responded

Amy, We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything Chloe can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

March 05, 2024

Awful wait time! My trunk was open and my hair clippers were missing! And $90 for an oil change is outrageous More

by Joeandsteph19990
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
They stole my clipper from my trunk!
Mar 05, 2024 -

Liberty Honda responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

March 05, 2024

Fine for me; encountered no problems or anything out of usual activity of customers coming for service. Wait time was less than I planned for; thank you for your assistance! More

by SUSANAHEARN20
Recommend Dealer
Yes
Employees Worked With
Chloe Truglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chloe Truglio
Mar 06, 2024 -

Liberty Honda responded

Susana, Thanks for sharing about your experience with Liberty Honda. Chloe and our team appreciate your business and hope to see you again soon!

March 04, 2024

Great. Svetlana was very helpful and communicated well She took very careful notes on what I needed. More

by SASHADOUG13
Recommend Dealer
Yes
Employees Worked With
Svetlana
Mar 04, 2024 -

Liberty Honda responded

Sasha, Thank you! Svetlana and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Liberty Honda.

February 29, 2024

She was super helpful at every moment, especially considering that it was a complex service involving windshield and new brakes and other stuff. Absolutely great. More

by Dan from West Hartford
Recommend Dealer
Yes
Employees Worked With
Chloe Truglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chloe Truglio
Feb 29, 2024 -

Liberty Honda responded

Dan, Thank you for choosing Liberty Honda. Your service feedback and rating mean a lot to us. We're glad Chloe was able to help, and we hope to see you again!

February 28, 2024

Exceeded my expectation. Timely service Liberty Honda and Chloe are great team. Thanks for your support service for my Honda More

by BENJIKOOMSON
Recommend Dealer
Yes
Employees Worked With
Chloe Truglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chloe Truglio
Feb 27, 2024 -

Liberty Honda responded

Ben, Thank you so much for your kind words for Chloe, and for taking the time to leave us this wonderful feedback!

February 28, 2024

Brenda was both courteous and knowledgeable. I was scheduled for just an oil change and tire rotation but when they realized the vehicle's age, recommended a brake fluid flush. This came as no More

by EllwoodJ
Recommend Dealer
Yes
Employees Worked With
Brenda Colon
Feb 28, 2024 -

Liberty Honda responded

Thank you for your business and this review. We're happy to hear Brenda and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

February 27, 2024

Scott was very helpful and kept me informed while work was done. He answered any questions I had. More

by LACOMBE8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 27, 2024 -

Liberty Honda responded

Thank you for taking the time to share your thoughts on working with Scott and our team. We're glad to hear we delivered such a great experience!

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