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Liberty Honda - Service Center

Hartford, CT

4.5
2,075 Reviews

2,075 Reviews of Liberty Honda - Service Center

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July 26, 2023

My oil change took 2 hours which has never happened to me before. I was asked if I wanted a free car wash and never received it. Then I asked if I could get my tire pressure checked and never got it checked. More

by JAYPAIGESANTOS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Brewer
2.0
This rating includes all reviews, with more weight given to recent reviews.
July 25, 2023

Knowledgeable, fair and got me back in my car quickly, which was much appreciated by me. More

by CRV owner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chloe Truglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 25, 2023

Jonathan was friendly and got the work done efficiently while I waited. Scheduling was easy More

by Nancy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Roath
July 24, 2023

If I were the words I did in my car the car is running good I have the birth service today More

by vic_santiago25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Lanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chloe Truglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leslie Mercado-Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Falcon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Roath, Kimberly Feliciano
July 23, 2023

To whom it may concern, I need someone to explain to me, in details, the cost (fee) of the oil change, as soon as possible. Please and thank you, Benjamin Santiago More

by Benjamin Santiago
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Brewer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2023 -

Liberty Honda responded

Benjamin, Thank you for your recent service visit. I left a message for you earlier to discuss the cost of your recent service visit. Your vehicle received a oil change with conditioner as listed on your invoice. this service includes: 5 qts Cam2 oil 1 Genuine Honda oil filter 1 new drain plug "crush washer" (prevents leaks and stripping of oil pan 1 can BG MOA conditioner top off fluids car wash The cost of parts was 59.08 Labor 22.79 Tax 5.20 Total $87.07 As listed on your invoice. The conditioner we use is effective for higher mileage engines especially the v6 in your Odyssey. It is designed to clean and lubricate the "upper end" of your engine cleaning and lubricating the valve train to reduce sludge build up something we run into as these vehicles get older. Consistant use should help with that and you may even see some improvement in fuel economy. Please reach out to me with any questions. I would like to discuss your concerns . Mike

July 22, 2023

Staff is friendly and it makes it easy to work while you wait for your car. Chloe is just overall fantastic. Her communication is excellent and she makes me feel like she genuinely cares. I only select h More

by JASONESELUNAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chloe Truglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 19, 2023

I always go here for my oil changes. I appreciate that they were conscious that I was there for a while and gave me a discount on my oil change. More

by mraegobble
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Roath
July 19, 2023

Time/Length of Service estimates aren't too accurate - things always seem to take twice as long as I'm initially told! But they always try to make it right afterwards with a small discount. More

by JESSICABOCOLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chloe Truglio
4.0
This rating includes all reviews, with more weight given to recent reviews.
July 19, 2023

Very attentive to my concerns. Also very professional. I would recommend to a good friend More

by LLORIG55
Recommend Dealer
Yes
Employees Worked With
Chloe Truglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chloe Truglio
July 19, 2023

Liberty Honda has been responsive in addressing the work that my car has needed since I purchased it there More

by KAITLYNSYNNOTT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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