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Liberty Honda - Service Center

Hartford, CT

4.5
2,162 Reviews

2,162 Reviews of Liberty Honda - Service Center

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August 31, 2023

Excellent customer service all the time. I only take my car to honda to fix. More

by LADY1084
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Lanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chloe Truglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leslie Mercado-Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Falcon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Roath, Kimberly Feliciano
Aug 31, 2023 -

LADY1084 responded

Excellent customer service and quality work.

Sep 01, 2023 -

Liberty Honda responded

Thanks for sharing your thoughts about your experience with Liberty Honda. We appreciate your business and hope to see you again soon!

August 31, 2023

Very attentive and helpful, figured out what was wrong with my car, gave a courteous loaner vehicle and fixed the car in a timely fashion. More

by AK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Roath
Aug 31, 2023 -

Liberty Honda responded

Thank you for taking the time to share your feedback with us. Jonathan and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

August 31, 2023

I arrived at 8:00 a. m. for an oil change, tire rotation, and brake inspection. At 9:00 Scott informed me about my tires having low tire threads and couldn’t rotate the ti More

by CAMACHOEDSR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Brewer
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2023 -

Liberty Honda responded

Camachoedsr, Sorry we were unable to deliver on our estimated timeline to complete your service. We let you down. At Liberty Honda we value your business and know you have plenty of choices when it comes to servicing your vehicles and are glad you chose us. I hope you are happy with the service that was performed other than the time it took to complete. I would like to discuss your recent visit with you, perhaps I can regain your confidence. Please give me a call at (860)241-1420 or email plummerm@executveag.com to discuss. Thanks Again Mike Plummer General Manager Liberty Honda

August 31, 2023

Punctuality, quality of service and cordiality of the advisor are the highlights. Amenities are comfortable for those waiting for service. More

by thiago.prediger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Lanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2023 -

Liberty Honda responded

Thiago, Thank you for choosing Liberty Honda. Your feedback and rating mean a lot to us. We're glad James and our team were able to help, and we hope to see you again!

August 31, 2023

I was happy that my service could be done by my favorite Liberty Honda mechanic, Joe Trust. More

by Glenn Levasseur
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Lanzo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Trust
Aug 31, 2023 -

Liberty Honda responded

Glenn, It's great to hear that Joe was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Liberty Honda!

August 31, 2023

Great service. Professional and Very efficient. I will definitely come back again if my car needs a service. More

by Mohammed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Lanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2023 -

Liberty Honda responded

Mohammed, Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

August 31, 2023

Tienen un excelente servicio. Te ayudan a encontrar lo q te beneficia a ti y la mejor opción. La persona q me ayudo se llama leo y fue muy bueno haciendo su servicio More

by dianelysmv10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2023 -

Liberty Honda responded

Diane, Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

August 31, 2023

Worst service ever …. bad communication and costumer’s service …plus they try to charge extra for the services More

by nanclarescata
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James Lanzo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Brewer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2023 -

Liberty Honda responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to me directly to let me know the best way to contact you and I will reach out. You can reach me by email at Gundersond@executiveag.com or by phone at (860)241-1428

August 31, 2023

Excellent service department Service was provided. Staff very helpful and efficient. They had Awesome customer service skills More

by SISDEB77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2023 -

Liberty Honda responded

Thanks for the kind words SISDEB!! Glad we could help!

August 31, 2023

Scott was friendly, communicative and great! Service was thorough and efficient. Happy to come back whenever I need service. More

by claremichalak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2023 -

Liberty Honda responded

Thank you for choosing Liberty Honda. Your feedback and rating mean a lot to us. We're glad Scott was able to help, and we hope to see you again!

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