Liberty Mazda

I have bought multiple Mazda’s from this dealership and have always brought my cars there for service. However, after my recent experience I will not be returning to this dealership for any service and wil have always brought my cars there for service. However, after my recent experience I will not be returning to this dealership for any service and will find another facility. I dealt with Craig who was very rude. He gave me an attitude about not watching my video yet. Then walked away and sent me the link to the video three more times. He then came and asked me again, and was condescending and rude telling me that I have to in order for my vehicle to be completed. As if I can’t get my vehicle unless I watch this video. He then pushed additional work on me which was quoted higher than any other time I’ve had the same services done at this dealership with other people. Seeing he was trying to over charge me and it was substantially more I declined. He then wanted nothing to do with me and scoffed at me turning down the repairs and told me I would be unsafe and would have no warranty and berated me for it. When the time came that my car should be done he couldn’t be bothered with giving me my keys and paperwork and kept giving me the same attitude which I bet he wouldn’t give me if I said yes to his over priced services. Then after complaining that I see my car parked and done that I just want to leave, he shoves my paperwork at me and keys and walks away. This is the absolute worst experience I’ve ever had. As long as this guy is at this dealership I will not be coming back there. If there is anyone you can deal with other than him do so. This experience was so terrible I’m not even coming back to the dealership period. With a person like that working there it says a lot about the dealership and the type of customer service they have and the type of place they run. More

Very helpful and personable. Great staff, no pressure and not “salesy” at all. Thank you! Great staff, no pressure and not “salesy” at all. Thank you! More

Carrie was really great to deal with. She heard my concerns, even after I pushed back on some issues. She was awesome to deal with, as is everyone at Liberty Mazda. She heard my concerns, even after I pushed back on some issues. She was awesome to deal with, as is everyone at Liberty Mazda. More

Nick was just a great sales person in every respect. He is very knowledgeable and provided all the information we needed to make a very good purchasing decision. His friendly manner helped to make a c He is very knowledgeable and provided all the information we needed to make a very good purchasing decision. His friendly manner helped to make a complex transaction easier to get through and he was direct and open in explaining all the aspects of the transaction. Thank you, Nick! More

Craig promptly welcomed me and confirmed the reason for the appointment. He was dead and professional. the appointment. He was dead and professional. More

Very attentive and detail oriented. Upfront with the assessment and cost and prioritizing work. Very satisfied. Upfront with the assessment and cost and prioritizing work. Very satisfied. More

I like the safety inpection video you get along with what's wrong with your car. They were able to get me in and taken care of the same day. what's wrong with your car. They were able to get me in and taken care of the same day. More

Liberty Mazda makes maintaining one’s car easy, painless, and informative. Love the live viewing via message link. and informative. Love the live viewing via message link. More

Very courteous and explained extra required work thoroughly. Loaner was very nice. I would return for service there again thoroughly. Loaner was very nice. I would return for service there again More