Libertyville Chevrolet

great service Giving this review was nothing I had to think,about. It was only right because of the service I get all the time I come. Thank,you Ray the magic man Giving this review was nothing I had to think,about. It was only right because of the service I get all the time I come. Thank,you Ray the magic man More

Bad car buying expensive I got a used ford car with a trade in car. After a month the dealership said that the contract is cancelled.i signed all the papers and another $1000. I got a used ford car with a trade in car. After a month the dealership said that the contract is cancelled.i signed all the papers and another $1000.00. Do they learn how to work with banks as a customer I was so upset either they should have not made the deal but taking away the car after t month is stupid. Get more lessons in finance and how to work with banks so you not disappoint the customer.they were not even coming to talk to me shame to this kind of deals I would never ever go there More

Scammers - They are like Auction store - Stay away Please stay away fronm this Auction store. I thought they are big dealers and behave like professionals but they did not. Here was my experience at Please stay away fronm this Auction store. I thought they are big dealers and behave like professionals but they did not. Here was my experience at this dealership last week. I liked one of their used cars posted in online and booked an appointment to test drive. I went there next day and did the test drive. Online price is $9999 (roughly). so I expected to pay Doc fee and Tax in addition to that after I talked to them and confirmed the price. After the test drive they come with $13K price tag ( $3000 addition to their online sale price). In addition to the sale fee, they added $2500 for Warranty. But they said their price of the car is $13K, if you dont get warrranty you can't buy this car. Its rediculus. After 30 mins of bargaining, they come up with another quote for $13K again. This time, they reduced the warranty from $2500 to $2000 but they added another fee called "Preparatory Fee" for $500. They simply told me that if you have $13K, buy or leave. I told them I drove one hour after confirming the final price. But they didnt listen. So, I had to go for the car for $13K. So I put in a deposit and got the receipt to buy the car with my friend on next business day. They agreed and took the deposit to reserve the car and hold it for me. I got a call that them on next day morning that they sold the car to some one who offered more than $13K. When I talked to them, they never bothered about my time, travel,agreement, customer service and deposit. They just behaved like an auction company. I never seen this behavior in any of other dealers in Illinois. Their names are Guan and Gene from Used car department. I am preparing a law suite against them for their cheating. So, I would recommend people to avpoid these scammers and do not waste your time and money. More

Unsatisfied Potential Customer I was looking for a low price SUV and found one on their website. I requested a quote and it came back with the price that was on the website. Good I was looking for a low price SUV and found one on their website. I requested a quote and it came back with the price that was on the website. Good thing I decided to ask what special offers and incentives were included in this price. To make sure I would qualify for them before I drove the 30 miles to go look at this car. All she told me was to go back to the website and they are all listed on there. When I went back and found the place with this info there were 3 different incentives and a list of over 10 different special offers. I emailed Lynette back to find out which one's the quote was based on and she said the quote they gave me was based on all the incentives and special offers listed. I can't believe anyone would qualify for all of these. I find this misleading to the customer. I would need to be a Farmer who is an educator who was in the military. I bet there is not one person who would qualify for all of these. I would make sure you definitely do your research before heading to this dealer . Margaret More

Horrible dishonest dealership sold us a dud!!! Don't buy a vehicle from this dealership. We bought a $30,000 truck three weeks ago and it was a dud!! It has a major computer wiring failure which ca Don't buy a vehicle from this dealership. We bought a $30,000 truck three weeks ago and it was a dud!! It has a major computer wiring failure which causes an extremely annoying beeping sound to occur every two minutes. My husband has taken this dud of a truck into the dealership 5 times and wasted SO much time - they haven't fixed the problem! Worst of all, we have to drive this truck on our summer vacation for 3500 miles with that horrible beeping (what a dangerous distraction for our family of 4). If an accident were to happen, wow what a lawsuit!!! They wouldn't give us a loaner/rental vehicle for our trip! DONT TRUST this Libertyville Cheverolet dealership - you will end up with a dud vehicle and horrible customer service!!! More

Lied to all the way through Paid for pickup unseen. Delivered wrong PU. When they finally got close to the right truck they tried to change me more money. Still didn't get the he Paid for pickup unseen. Delivered wrong PU. When they finally got close to the right truck they tried to change me more money. Still didn't get the heated seats & bedliner I paid for. I'll Never go back! More

Unethical Dealership! Worst Customer Service EVER! Unethical Dealership! Worst customer service ever, would never buy a car from this dealership, would never even go back. Writing this review so ho Unethical Dealership! Worst customer service ever, would never buy a car from this dealership, would never even go back. Writing this review so hopefully others avoid doing business here as well. The manager Zach Livas will lie to your face and not honor their deals. Visited the dealership this weekend to buy a car. Went through the normal back and forth and finally ended on a price. My husband and I stepped out for a minute to discuss and when we returned we notified the sales guy we wanted to complete the deal. At that time they said the deal was off the table. It was literally 2 minutes later. Spent another hour or so listening to him come up with millions reasons why the deal was no longer good all which were a complete joke and insult. At one point he asked if i was following him like I'm a moron. Worst customer service ever!! The kicker was when we got an email later that listed the car at $6,000 less than we started with at the dealership. He couldn't explain this, and eventually said they send out emails with prices that have "all incentives in them". When i asked ok what are those incentives and please apply them. He told me we didn't qualify, but couldn't explain what the incentives were and why we didn't qualify. This dealership is a COMPLETE JOKE!!! My last 6 cars have all been Chevy's. I understand the game they play, however this was not the game this was complete BS. After dealing with the worst dealership in town I decided to take my business elsewhere. Their loss. I bought a car at the Chevy Exchange in Lake Bluff instead. This place had top notch customer service. I highly recommend this place even if it's a little farther from your place. You will not be disappointed. More

Quoted me double their competitors, lied about diagnostics Quick price comparison for anyone considering coming here for service. I needed a BCM replacement for my 02 Saturn L200, a very common issue. Libe Quick price comparison for anyone considering coming here for service. I needed a BCM replacement for my 02 Saturn L200, a very common issue. Libertyville Chevy - Part: $544, Four hours of labor: $611.80, Diagnostics: 152.95 (Ryan explicitly said this was $130 when I brought my car in). Total is $1308.75. After crosschecking with nearby GM dealers quotes: Jennings Chevrolet - Part + Labor 2hrs + Tax: $548.01 Anthony Auto Group: Part + Labor 2hrs + Tax: $774.99 Bottom line - If you want a straightforward and fair price without lies, don't go here! Details: Went to Apex Autowork Mundelein. The mechanic there spent his time diagnosing my vehicle and discovered I had a bad BCM, but that he couldn't repair it because it had to be reprogrammed, something only a Saturn Service Center can do. I asked him how much he wanted for his time and he said nothing because he couldn't fix it! He said this was pretty normal with the saturn l200s, and that it would be 450-700 to repair. I did some reading online and found that just about every price people were quoted was in that range, none more than $800. But then I went to Libertyville Chevy to get the repair done. First, they need to do diagnostics. Ryan told me this was $130.00 flat, and that this would go towards the repairs. After dropping my car off, an hour later I get a call back from Ryan. He told me they wanted $1308.75 for the repairs. I went two days later after not letting them rip me off. That's when they hit me with the increased charge for the diagnostics. When I asked why their quote was well over double their competitors, they said they required more hours. Then I asked if they use the same database as other GM service centers. They said yes. Why was their estimate double their competitor's then? The reply, 'our mechanic has worked on them for 27 years and estimated the repair at 4 hours.' So do they use a database or not? Just lies all the way through. DO NOT TRUST THIS PLACE. THEY WILL HOLD YOUR CAR FOR RANSOM WITH INFLATED QUOTES AND DIAGNOSTIC FEES! I the money they took from me could have gone to the hard working mechanic at Apex! More