Lima Auto Mall

As Arnold said "I will be back" Sunday, on my way back home from D.C. to Indiana, we stopped to view a Cadillac on the lot. Monday, I called the "instant chat" number listed in Auto Sunday, on my way back home from D.C. to Indiana, we stopped to view a Cadillac on the lot. Monday, I called the "instant chat" number listed in Auto Trader and the secretary gave me to Mark Crowder. That day my husband drove over. He gave him the trade-in value and price to close the deal. Wednesday, we drove back over, the deal was completed without difficulty. Mark spent a half hour showing us the bells & whistles and we drove our "new" car home as happy campers. Sue More

2011 silverado this is the second used purchase I have made at the lima auto mall.my wife was searching on line and saw the Silverado, we drove to the dealership on this is the second used purchase I have made at the lima auto mall.my wife was searching on line and saw the Silverado, we drove to the dealership on sunday looked it over and called back on Monday to set up an appointment. drove it and negotiated a deal I was comfortable with.the salesman steve Morrison was top shelf in every way we talked and shared stories from the past, I would have no problem going back to the lima auto mall for future purchases, thank you steve. More

PURCHASING A CAR I have been doing business with the Lima Auto Mall for nearly 20 years because I have found none better in our area. I have been dealing with Rick Jo I have been doing business with the Lima Auto Mall for nearly 20 years because I have found none better in our area. I have been dealing with Rick Jones when purchasing a car. Rick is customer oriented placing the customer in first place. He is knowledgeable about all cars on the lot and is able to answer or get the answer to - any question the customer might have. Once the car is purchased Rick spends time with you in the car going over the functioning of different systems. He will spend time with you so that you feel comfortable when you drive off the lot. Rick is a member of a well orchestrated professional team that places the requirements of the customer first. Also, service after your purchase is extraordinary. You are treated professionally, courteously and with dignity when you bring your car in for service. Service personnel keep you informed of what they are doing to your car and what they did to it after the work is done. You can wait in a very nice customer waiting room while the work is being performed on your car. Work is done quickly and done right the first time. When purchasing a new or used car you are not going to do any better than Lima Auto Mall. They are a cut above the best. More

No Headaches...dream come true I purchased a 2013 corvette. I was very skeptical having the car come from Ohio, being I live in New York. However, the customer service at Lima Auto I purchased a 2013 corvette. I was very skeptical having the car come from Ohio, being I live in New York. However, the customer service at Lima Auto Mall made it so easy. Specifically, Dave and Joe, made the entire process very pleasurable and the car came in perfect condition as they stated. I would highly recommend them to anyone looking for a car. More

Easiest car purchase ever!!!! Thank you Lima Auto Mall. The experience that I recently had with your entire staff was by far the easiest and most efficient that I have had purchasi Thank you Lima Auto Mall. The experience that I recently had with your entire staff was by far the easiest and most efficient that I have had purchasing a vehicle!!! I visited the dealership, test drove the vehicle, we talked pricing and trade and I was out of there in 1 1/2 hours. Came back the next day and drove off in my CTS in about 35 minutes. Joslyn and Eric were fantastic to deal with and made the trip painless and simple!!! More

Very much worth the drive from Springfield We decided to go to Lima auto mall For our new vehicle needs. I have to say I have bought a lot of cars from dealers and bar none Lima auto mall was We decided to go to Lima auto mall For our new vehicle needs. I have to say I have bought a lot of cars from dealers and bar none Lima auto mall was the best experience I have had!! We live in Springfield and was about 1:45 minutes away, although we have a local chevy dealer within five miles from our home! I was very happy we made the drive to Lima, Joslyn was great to deal with and very educated on the car and the dealership! She was more than accommodating, We went in on a Saturday and not one person was hesitant to say hello or help a fellow sales associate with anything needed! Eric in finance was great on getting us EXACTLY the deal we wanted payment and rate is right where we wanted it even adding the extended warranty!!.. They earned my business for years to come and we are so happy we left with our new certified 2014 impala.. You guys are great thanks again and merry Christmas!! HIGHLY ADVISE BUYING YOUR NEW CAR A THE LIMA AUTO MALL!! More

They way it should work I purchased a used car from this dealership. I saw the car online in the morning, called the dealership, traveled the next day from out of town, and I purchased a used car from this dealership. I saw the car online in the morning, called the dealership, traveled the next day from out of town, and bought the car. It was very efficient and they were awesome to work with. Would do it again for sure. They were upfront about pricing, incentives, and everything. Restoring my faith in the car buying process ! More

Great so far! Dave was helpful from the moment I called asking information about a trade in. Dave was very helpful in trying his best to evaluate if my car was a go Dave was helpful from the moment I called asking information about a trade in. Dave was very helpful in trying his best to evaluate if my car was a good option for trade in. Even though I did not end up trading in a car, Dave was still helpful when I wanted to come test drive the Mercury I ended up purchasing. Dave did a great job of explaining information about the SUV. He answered all the questions that I could think of at that time. He was always very friendly and never pushy or abrasive as a salesmen. Dave was very helpful and efficient in the paperwork process. He also offered to personally explain any or all gadgets and such in the car. To which I told him I would maybe be contacting him later about if needed. Overall Dave was wonderful and very helpful. However, I just purchased a day ago, so we will see how it goes. If there are problems in the future I may repost an update. But I do not expect there to be. All the employees I met were great. More

Job Well Done I recently purchased a vehicle from Lima Auto Mall and it exceeds my expectations with being a customer for the first time. Customer service was outst I recently purchased a vehicle from Lima Auto Mall and it exceeds my expectations with being a customer for the first time. Customer service was outstanding and they really strive to put there customers first. I would truly buy there again. More

False statement I bought a 2012 Sonic and my wife bought a 2013 Equinox on the same day from them. The sonic had an airbag light on and I was told just take it to a d I bought a 2012 Sonic and my wife bought a 2013 Equinox on the same day from them. The sonic had an airbag light on and I was told just take it to a dealer and they can easily replace the sensor (because they were closing). Well now that "easily replaceable" sensor is costing me over 1,000 dollars. We bought our vehicles brand new from them and now I am out 1,000 dollars because they told me "its no big issue". Well it IS an issue. More